Help Desk Manager jobs in Clarksville, TN

Commercial Bank & Trust Company is currently seeking a help desk coordinator in Paris, TN. Duties of this position include:

Role and Responsibilities:

• Assists with all IT duties as it relates to the bank and its functions.
• Monitors Lansweeper Help Desk cases. Ensures that someone has taken ownership of each case in a timely manner including the entering of information into the Lansweeper application.
• Trains on use of all hardware, software, and peripherals used by bank personnel.
• Installs and upgrades new hardware, software, and peripherals bank wide.
• Assists with computer hardware and software problem resolution and repairs through use of Help Desk software application.
• Assists users by answering questions and providing support in a timely manner
• Provide problem resolution, reassigning or escalating advanced inquiries to appropriate technician or staff
• Assists IT Tech Support Supervisor in duties with approved network assignments.
• Monitors nightly processing and Paris ATMs on weekends and holidays, as scheduled.
• Monitors server storage capacity.
• Keeps system and all peripheral hardware operating, including computers, ATMs, and printers.
• Performs regular cleaning and maintenance; notifies IT Tech Support Supervisor of any abnormalities.
• Records all equipment maintenance and repairs, production interruptions and software changes.
• Creates EOM library when scheduled and cleans queues on the core system.
• Assists with Mobile Device setup and usage.
• Orders hardware and software as requested by supervisor.
• Pursues certification of JHA applications and complimentary products.
• Employee has prompt and regular attendance.
• Strives to improve efficiency in his/her work area through cost savings.
• Has a helpful attitude with co-workers and customers.
• Adheres to IT Program including IT Security Policy and completes required IT training.

Qualifications and Education Requirements

• Excellent verbal and written communication skills
• Excellent organization skills and attention to detail
• Excellent interpersonal skills
• High school diploma or equivalent
• Technical training

Preferred Skills:

• Knowledge of computer hardware, software, and peripherals
• Ability to work well with others

Commercial Bank & Trust Company is an Equal Opportunity Employer-M/F/Vets/Disabled

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Work Location: In person