Help Desk Manager jobs in Chattanooga, TN
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Help Desk Manager jobs
- ClientSolv Technologies
-
Chattanooga, TN
FULL_TIME
-
Company Description
ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies.
Job Description
We are seeking an IT Help Desk professional for a 12-month contract in Chattanooga, TN. These roles will work onsite/in the office, Monday- Friday from 8:00 am- 4:00 pm.
In this role, you will be responsible for Tier I/II Support, Desktop/Deskside Support within the location, and Call Center Support.
The responsibilities of this role include:
Printer Administration and Troubleshooting:
-Server Print Queue, and local QueuesActive Directory Management
-Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
- Setting up new phones/iPads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wi-Fi
Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
Remote support
- MSRA
- RDP
- TEAMs
- Webex
Hardware Deployment
Work within the ServiceNow application for:
- Ticket management
- Ticket assignment
Qualifications
- IT Help Desk experience
- Must be able to lift at least 50 pounds.
- Able to handle call volume of up to 30 calls per day.
- People/Customer Service skills required
- IT Call Center Experience preferred
Additional Information
These 12-month contract roles will work onsite/in the office, Monday- Friday for 7.5 hours per day
- 1 Month Ago
- Info Origin Inc.
-
Rossville, GA
CONTRACTOR
- Job Responsibilities Oversee the daily performance of computer systems and applications. Answer user inquiries regarding computer software or hardware operation to resolve problems. Monitor ticket que...
- 2 Months Ago
- JERSEY COLLEGE
-
Cleveland, TN
OTHER
- Job Details Job Location: Chattanooga - Cleveland Campus - Cleveland, TN Salary Range: Undisclosed DescriptionJersey College is an institution of higher learning with a vision to be nationally recogni...
- 2 Months Ago
- Zirkops Security
-
Harrison, TN
FULL_TIME,PART_TIME
- INDUSTRIAL FACILITY CLEANING HELP NEEDED Job Summary:We are seeking a dedicated and reliable Cleaner to join our team. As a Cleaner, you will be responsible for maintaining cleanliness and sanitation ...
- Just Posted
- Sittercity.com
-
Ringgold, GA
PART_TIME
- Need help with general cleaning - floors, countertops, mirrors, appliances, dusting furniture, bathrooms. House is 2 storey but cleaning is needed only for downstairs regularly ...upstairs occasionall...
- 12 Days Ago
- Planet Fitness
-
Cleveland, TN
OTHER
- Job Details Job Location: 209 Cleveland - Cleveland, TN Position Type: Part Time Salary Range: $11.00 - $11.00 Hourly Job Shift: Any Job Category: Customer Service DescriptionCompany & Benefits As one...
- 11 Days Ago
- Current Active Filter
- Chattanooga, TN
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Help Desk Manager jobs found in Chattanooga, TN area
- Black & Veatch
-
Chattanooga, TN
- **Construction Support Manager - Battery Storage** Date: Apr 24, 2024 Location: US Houston, TX, US IL, US Company: Black...
- 5/8/2024 12:00:00 AM
- City of Chattanooga
-
Chattanooga, TN
- Job Description Salary: $111,596 - $148,926 (GS.24) Work Hours: Monday - Friday, 8:00 A.M. - 4:30 P.M. (EST) *Hours may ...
- 5/8/2024 12:00:00 AM
- Community options
-
Chattanooga, TN
- Community Options, Inc. is a non-profit agency and national leader in providing services to individuals with disabilitie...
- 5/7/2024 12:00:00 AM
- Pizza Hut
-
Chattanooga, TN
- Description: HIRING DELIVERY DRIVER'S Pay: Earn up to $15-$20/hour - We offer DailyPay Apply Today! Complete the short "...
- 5/7/2024 12:00:00 AM
- Talent Software Services
-
Chattanooga, TN
- The purpose of this position is to advice, guidance, education, and the rapid restoration of normal services to our cust...
- 5/4/2024 12:00:00 AM
- City of Chattanooga
-
Chattanooga, TN
- Job Description Grade: GS.12 Salary: $61,538 $74,344 FLSA Status: This is an exempt position Work Schedule: Monday - Fri...
- 5/4/2024 12:00:00 AM
- City of Chattanooga
-
Chattanooga, TN
- Job Description Grade: GS. 09 Salary: $49,487 - $59,786 FLSA Status: This is an NON-EXEMPT position Work Schedule: Monda...
- 5/4/2024 12:00:00 AM
- Astec Industries
-
Chattanooga, TN
- Description BUILT TO CONNECT Astec is a global, environmentally focused infrastructure and manufacturing company of asph...
- 5/4/2024 12:00:00 AM
About Chattanooga, Tennessee
were up 1.3% from a year ago