Help Desk Manager jobs in Carson City, NV

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Technician III, Help Desk
  • Lake Tahoe Community College
  • South Lake Tahoe, CA FULL_TIME
  • Position Details

    Position Information

    Position
    Technician III, Help Desk

    Department
    Information Technology

    Starting Salary
    $46,986 to $51,879 annually, dependent on education and experience

    Initial Screening Date
    04/15/2024

    Preferred Start Date
    04/03/2023

    Details
    Lake Tahoe Community College District is widely recognized as the hub of culture and education for the surrounding community and is working toward its vision of becoming “California’s premier destination community college.” LTCC is excited to announce a professional opportunity in the information technology department as the Help Desk Technician III. Information technology plays an important role supporting educational services and providing access to the students of LTCC.
    Administrative Services provides the campus with essential services to ensure the ongoing operations of the college and serves as the liaison to classified staff. Each of the departments within the Administrative Services provides critical support to ensure continued safe and sound operations of the college. The Information Technology department supports virtually all areas of the College.

    APPLICATION PROCESS:
    After review, suitable applicants will be invited by phone or email on or around Thursday, April 18, 2024 to participate in a skills assessment. Successful candidates will then be interviewed by a committee of approximately 3-5 individuals; these interviews are tentatively scheduled for Thursday, May 2, 2024. Meeting the minimum requirements does not guarantee an interview. LTCC reserves the right to return to the applicant pool at any point during the recruitment process.
    COMPENSATION:
    Salary Range: LTCC offers a competitive compensation package that includes a starting placement salary of $46,986 to $51,879 annually, dependent on education and experience. There is potential to reach $60,160 annually, through step advancement plus longevity when appropriate. In addition to base salary, this position qualifies for extra bilingual (Spanish), masters or doctorate pay.
    Benefits: Health and Welfare benefits include medical, dental, vision, life insurance, and long term disability. Several plan options maintain a zero monthly premium cost from the employee and include full coverage of a gold-level medical plan that, on average, covers 80% of healthcare expenses for a standard population. LTCC also matches 25.37% of an eligible employee’s salary and contributes it into a CalPERS pension account for qualifying employees.
    Work-Life Balance: This position is 40 hours per week and 12 months per year, including summer and winter hours. Hours are expected to be Monday-Friday, generally within the hours of 8 am to 5 pm, hours may vary according to the needs of the program. This position is eligible for overtime compensation (non-exempt).
    LTCC provides a generous leave package including 16 paid holidays per year plus 12 days vacation (with the potential to reach 24 days through years of service) and 12 days sick leave per year.
    LTCC’s Commitment to Diversity
    Our ideal candidate will share and participate in LTCC’s commitment to the values of diversity and equity while serving its ethnically and socioeconomically diverse student population. Lake Tahoe Community College is designated as a Hispanic-Serving Institution, reflecting the surrounding California and Nevada area.

    Description
    Definition:
    Under the direction of an assigned Director, perform a variety of highly complex technical functions in support of the designated department, assist students, staff, and the public by providing information and appropriate materials.

    Distinguishing Characteristics:
    A Technician is trained or skilled in the technical aspect of a subject. This is the highest-level class in the Technician series that reports to a director or administrator within a department. Work is performed within general guidelines involving independent judgment and responsibility over projects. Duties involve performing the most technical and difficult tasks out of the Technician series, requiring specialized or advanced skill in one or more areas of the work assigned. Impact on students, financial, physical, or personnel resources is department wide.

    Representative Duties:
    Perform complex duties to support the ongoing functionalities and processes of designated Department; develop and implement systems and procedures to achieve assigned department goals; create, monitor, and maintain systems to facilitate the success.

    Conduct various meetings to provide assigned program or process assistance and training to staff; present general program information and individual instructions to students, staff, or public.

    Provide quality customer service to students and visitors in person and using communication technologies such as phone or email; interpret and explain department processes and procedures; and assist employees who interact with designated Department.

    Accept and process forms, applications, and general information requested by individuals; interact with faculty, staff, students and the public; interpret and provide technical guidance on regulations; provide information on policies and procedures; assist with special projects.

    Provide analysis of various reports; problem solve when performing calculations, maintain records and prepare reports within scheduled timelines; present and disburse information and reports as assigned.

    Consult and collaborate with administrator and director to assess technical needs and make recommendations procedure changes. Develop resource requirements for assigned technical procedures. Strives to provide continuous improvement of technical process and procedures.

    Serve on a variety of District committees as requested. Participate in district all staff events including but not limited to all campus team building day, convocation, state of the college address, senior day, and graduation.

    Help Desk Option Class:
    Provide general support for employees and students by answering questions regarding computers, copiers, printers, and telecommunications equipment; help end users with setup and use of technology equipment including classroom media, instructional technology, and mobile computing resources; perform basic troubleshooting and relay requests for assistance that are outside the scope of assigned duties; communicate and answer questions regarding system status, downtime, operating procedures, policies, best practices, and available resources; keep informed of all technology changes which affect end users; prepare tip sheets, training materials, and other documentation; and provide individual end-user training. Maintain user accounts and menus for the VOIP (Voice Over Internet Protocol) phone system; follow procedures to add and modify login and email accounts; respond to low-level help desk requests; maintain equipment inventory; prepare and deploy computers and other equipment; route requests and support the setup, modification, and termination of employee technology access; maintain detailed maps of the LTCC network.

    Other Duties:
    Perform related duties as assigned.

    Employment Standards

    Education and Experience
    Education and Experience
    Any combination equivalent to: associate degree in a related field plus two years of related experience.

    Knowledge of:
    • Modern office practices, procedures and equipment.
    • Reception and telephone etiquette and techniques.
    • General clerical and record-keeping techniques.
    • Basic letter and report writing practices.
    • Correct English usage, grammar, spelling, punctuation and vocabulary.
    • District policies and procedures affecting assigned work
    Ability to:
    • Interpret and apply district policies and procedures.
    • Operate a variety of standard office equipment including a computer and related software.
    • Make arithmetic calculations with speed and accuracy.
    • Understand and follow oral and written directions.
    • Communicate effectively both orally and in writing.
    • Learn and apply the rules and regulations of the human resources office.
    • Gather information from a variety of sources and prepare summary reports.
    • Work cooperatively with others.
    • Establish and maintain cooperative relationships with those contacted in the course of work.
    • Plan and prioritize work.
    • Demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, linguistic, ethnic backgrounds, and disabilities of community college students and staff.
    Additional Requirement (Licensure/Certification):
    • No additional requirement
    Working Environment:
    • Indoor Office environment.
    • Constant interruptions

    Minimum References Needed
    3
  • 10 Days Ago

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Level 1 Help Desk Technician
  • Tahoe Tech Group
  • Incline Village, NV OTHER,FULL_TIME
  • Job Title: Level 1 IT Helpdesk TechnicianPosition Overview:As our Level 1 IT Helpdesk Technician, you will be responsible for providing technical assistance and support related to computer systems, ha...
  • 3 Days Ago

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Level 1 Help Desk Technician (MSP experience highly preferred)
  • Tahoe Tech Group
  • Incline Village, NV OTHER,FULL_TIME
  • Job Title: Level 1 IT Helpdesk Technician Position Overview: As our Level 1 IT Helpdesk Technician, you will be responsible for providing technical assistance and support related to computer systems, ...
  • 3 Days Ago

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Front Desk Manager
  • The Landing at Lake Tahoe
  • South Lake Tahoe, CA FULL_TIME
  • Job Summary The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior...
  • 22 Days Ago

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Front Desk Manager
  • Hyatt High Sierra Lodge
  • Incline Village, NV FULL_TIME
  • Hyatt High Sierra Lodge - Incline Village, NV Assistant Chief Engineer Education and Experience High school diploma or GED; 4 years' experience in the engineering and maintenance or related profession...
  • Just Posted

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Front Desk Manager
  • Margaritaville Resort Lake Tahoe
  • South Lake Tahoe, CA FULL_TIME
  • Property Description Join the exciting team at Margaritaville Resort Lake Tahoe, nestled in the stunning natural beauty of Lake Tahoe! As a premier resort destination, we're seeking passionate individ...
  • 5 Days Ago

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0 Help Desk Manager jobs found in Carson City, NV area

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Application Dev Lead
  • CBRE
  • Carson City, NV
  • Application Dev Lead Job ID 155987 Posted 22-Feb-2024 Service line GWS Segment Role type Full-time Areas of Interest Dig...
  • 3/29/2024 12:00:00 AM

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System Administrator/DBA
  • INSPYR Solutions
  • Carson City, NV
  • Title: Systems Administrator/DBA Location: Carson City, NV (100% Onsite) Duration: 14+ months Compensation: $40-50/hr. W...
  • 3/28/2024 12:00:00 AM

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SAP Enterprise Architect
  • Concentrix
  • Carson City, NV
  • Job Title: SAP Enterprise Architect Job Description Your Journey at Concentrix + Webhelp Starts Here: At Concentrix + We...
  • 3/28/2024 12:00:00 AM

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Member Support Associate (Work From Home)>
  • Hotel Engine
  • Carson City, NV
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour + bonuses / Medical, dental & vision / 401k match / ...
  • 3/27/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Carson City, NV
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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Senior Analyst- Model Validation (US REMOTE)
  • Ally
  • Carson City, NV
  • **General information** **Ref #** 17030 **Remote?** Yes **Ally and Your Career** * Ally Financial only succeeds when its...
  • 3/26/2024 12:00:00 AM

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Data Center Data Management Specialist
  • CBRE
  • Carson City, NV
  • Data Center Data Management Specialist Job ID 156252 Posted 26-Feb-2024 Service line GWS Segment Role type Full-time Are...
  • 3/26/2024 12:00:00 AM

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SAP Architect (Record to Report)
  • Concentrix
  • Carson City, NV
  • Job Title: SAP Architect (Record to Report) Job Description Your Journey at Concentrix + Webhelp Starts Here: At Concent...
  • 3/26/2024 12:00:00 AM

Carson City is an independent city and capital of the US state of Nevada, named after the mountain man Kit Carson. As of the 2010 census, the population was 55,274. The majority of the town's population lives in Eagle Valley, on the eastern edge of the Carson Range, a branch of the Sierra Nevada, about 30 miles (50 km) south of Reno. The town began as a stopover for California-bound emigrants, but developed into a city with the Comstock Lode, a silver strike in the mountains to the northeast. The city has served as Nevada's capital since statehood in 1864; for much of its history it was a hub ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$105,897 to $139,795
Carson City, Nevada area prices
were up 2.5% from a year ago

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