Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Type
Full-time
Description
The Help Desk Advisor is responsible for monitoring car wash system failures and providing technical assistance to minimize down time.
Requirements
Essential Functions
Education and / or Experience
Communication / Language Skills
Technical Competencies
Behaviors / Work Environment / Physical Requirements
All Mark VII Equipment employees and stakeholders must have uncompromising integrity and ethical standards.
Accountability and Reliability. Our employees must work reliably under pressure to keep on task and meet deadlines.
Passionate, Energetic, and Enthusiastic. Our employees possess a high energy level, focusing on execution with measurable results.
We exhibit a "can-do attitude" to maintain enthusiasm and provide encouragement by our demeanor.
Strong Work Ethic. Our employees are fully committed and willing to do whatever it takes to drive the team and company brand into the future.
Work / life balance is encouraged at Mark VII Equipment with the expectation that team members give 110% effort on the job.
Mark VII Equipment is a fast-paced environment and it is critical that our employees are driven to succeed.
Customer Focused. Our employees keep the customer as their main focus while executing the daily responsibilities of their job.
Supportive. Our employees possess emotional intelligence and common sense to support team members and appreciate the value of our culture, company, and brand.
Physical. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Personal Competencies : Extreme attention to detail and accuracy. Must be flexible to work rotating weekends if necessary.
Ability to work independently with minimal supervision yet be flexible and have ability to work in a team environment.
Safety : Must adhere to all safety rules, policies and regulations in relationship to OSHA and Mark VII Equipment standards.
Salary Description
$20 - $25 per hour
Last updated : 2024-02-26