Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Help at Home is hiring TODAY in your community!
Help at Home is the nation’s leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes while staying safe from high-risk facilities.
Help at Home leads the home care industry in protecting our clients and caregivers. We provide priority vaccine access, a ready supply of quality PPE, and up-to-date training.
Help at Home makes a difference in the lives of our clients and our communities, and our nurses take that job seriously. That’s why they come to work every day with helping hands and compassionate hearts.
We strive to be an employer of choice in your community, and our nurses and caregivers are the foundation of our work. Eligible staff have the opportunity to enroll in a variety of benefit programs, and we offer in-depth training and strong career paths for those who want to grow within the organization.
Help at Home truly cares about our employees, and we are proud to offer the following benefits:
Join us today and become a Help at Home Hero!
A typical day for a Registered Nurse includes:
In order to be eligible for this role, you should have:
Registered Nurses must comply with state background screening requirements. Compensation and benefits vary by state and location so please ask for complete details at your interview.
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