Help Desk Manager jobs in Augusta, GA

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

P
Help Desk IT Technician
  • Premier Networx, Inc.
  • Martinez, GA FULL_TIME
  • We're on the hunt for a Rockstar IT Help Desk Technician to join our growing managed service provider crew at Premier Networx! As a managed service provider, we provide proactive IT support to our SMB clients in the greater Augusta area.  

    Do you have a passion for technology and solving problems? If so, you may be the perfect fit for our team! 

    We are dedicated to empowering others to succeed. While technical skills can be developed, we provide a supportive learning environment to foster your growth in the industry. We provide hands-on experience with cutting-edge technologies. Our team of dedicated professionals will be there to support you every step of the way, as we recognize our people as our greatest asset. 

    Our Culture - We emphasize the importance of education and continuous improvement. Through teaching, training, collaboration, and perseverance, we strive for personal and professional growth. Our belief in the value of knowledge drives us forward. We understand that the skilled services we offer are our product, and it is our top priority to provide exceptional service to our clients with genuine care for their satisfaction.

    Our People

    • We strive for excellence in everything we do
    • We always aim to make a positive impact with each other and our clients
    • We have passion that drives us to continuously learn and grow
    • We are more than just a company, we're a family of tech enthusiasts who bring a fun and dynamic energy to the workplace
    • We are dedicated to creating a supportive and inclusive environment where everyone feels valued and respected
    • We believe together, we can achieve great things
    • Our Core Values define who we are and guide our actions:
    • Our mission is to make technology work wonders for our clients, and that all starts with delivering top-notch customer service.

    YOUR HELP DESK TECHNICIAN ROLE

    • Integrity – we do what is right
    • Loyalty – we stand by our commitments and are dedicated to those we serve
    • Respect – we treat others with dignity and value their contribution
    • Passion – we are driven and committed to our work and our goals
    • Adaptability – we are flexible and open to change, always seeking new and better ways to be successful

    As a Help Desk Technician, you'll be the first point of contact for our clients when they have a technology question or issue. You'll use your troubleshooting techniques and critical thinking to help our clients with their end-user/endpoint-related IT incidents and requests. You'll provide basic troubleshooting for mechanical, hardware, software, and system failures using established procedures, including installations, repairs, and preventative maintenance on desktops, laptops, servers, networking devices, and related software. You will escalate the more complex incidents to the next level of support, Level 2 and Level 3. You'll primarily be working in-house but may also be called upon for on-site support in the greater Augusta area as needed.

    You will be most successful if you've had hands-on experience with:

    • At least 2 years related experience troubleshooting workstations, printer/scanner, mobile device, line of business application, basic networks and servers. 
    • Previous MSP experience highly desired.
    • Experience in hardware support, including backup software configuration experience with common data protection applications; anti-virus configuration, troubleshooting and resolution 
    • Microsoft Office Suite, including Windows 10
    • Active Directory
    • Office 365, and Windows Operating Systems (Desktop and Server)

    Skills and competencies you need for success in as an IT Technician: 

    • Strong communication skills; including documentation, end user communication, and professional communication with clients. 
    • Strong troubleshooting skills including ability to analyze, anticipate and resolve complex technical issues. 
    • Strong personal skills including effective time management, self-driven, and prioritization.

    Highly desired certifications: 

    • A or equivalent certifications
    • Windows Workstation or Azure certifications

    Other Needs

    • Regular and reliable attendance to our Augusta office location. This is not a remote position.
    • Company vehicle provided for local client site work. Using your own reliable vehicle may be needed at times. Mileage is reimbursed.
    • A background check and valid driver’s license
    • Citizenship is required - we're unable to sponsor at this time.

    Hours

    • Monday – Friday, 8 a.m. – 5 p.m.
    • Weekends: On-call rotation

    What We Offer

    • Ambitious learning environment—we pay for certifications & reward learning achievements.
    • Customized career-progress plan tailored to your skill level, interests, and goals.
    • Generous leave: PTO, Holidays, and Comp time
    • Competitive and comprehensive medical, dental, and vision insurance, including life and disability plans.
    • Retirement - IRA

    Join our team of IT professionals and become a part of a company that is truly committed to our team’s and clients' success! Come be a part of our dynamic team!

    We are an EOE.

  • 2 Days Ago

B
Help Desk Field Technician
  • BIT SERVICES
  • Aiken, SC FULL_TIME
  • BIT Services is growing! We are seeking a Help Desk Field Technician to join our team. You will help resolve computer and network problems for clients. Responsibilities: Work onsite, face-to-face with...
  • 1 Month Ago

S
Parish and School Business Manager
  • St. Mary Help of Christians Catholi
  • Aiken, SC FULL_TIME
  • Located in Aiken, SC, the Parish and School Business Manager keeps St. Mary Help of Christians' financial house in order. Because the Parish is a moral leader in the Aiken community, he/she it must ex...
  • 20 Days Ago

P
HELP DESK FIELD TECHNICIAN – LEVEL 2
  • Premier Networx
  • Augusta, GA FULL_TIME
  • Provides professional on-site support for end user / endpoint related IT incidents and requests of a more complex nature using non-standard troubleshooting techniques and critical thinking. Follows up...
  • 25 Days Ago

S
Help
  • Sittercity
  • Sylvania, GA FULL_TIME
  • Really not expecting a lot. Just mostly making sure my kids are taken care of and just picking up after them. Last updated : 2024-03-08
  • 17 Days Ago

H
Personal caregiver
  • Help at Home
  • Evans, GA FULL_TIME
  • Help at Home is hiring caregivers in your community TODAY! Start your career with the nation’s leading provider of in-home support to seniors and become a hero for someone in your community. Why shoul...
  • 21 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Help Desk Manager jobs found in Augusta, GA area

S
Skillbridge Intern (Cyber Security Evaluation and Testing Operator)
  • Scientific Research Corporation
  • Augusta, GA
  • Job Description PRIMARY DUTIES RESPONSIBILITIES: Specialize in testing using exploits and adversary tactics as a Penetra...
  • 3/28/2024 12:00:00 AM

C
Senior Software Engineer, Back End (Part-Time)
  • Capital One
  • Augusta, GA
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, Back End (Part-Time) Do you love ...
  • 3/28/2024 12:00:00 AM

C
Senior Software Engineer, Back End
  • Capital One
  • Augusta, GA
  • West Creek 1 (12071), United States of America, Richmond, Virginia Senior Software Engineer, Back End Do you love buildi...
  • 3/26/2024 12:00:00 AM

C
Lead Software Engineer, Back End
  • Capital One
  • Augusta, GA
  • Center 1 (19052), United States of America, McLean, Virginia Lead Software Engineer, Back End Do you love building and p...
  • 3/25/2024 12:00:00 AM

C
Lead Software Engineer, Full Stack (Java, Python, Go, React, Angular, AWS)
  • Capital One
  • Augusta, GA
  • 77 West Wacker Dr (35012), United States of America, Chicago, Illinois Lead Software Engineer, Full Stack (Java, Python,...
  • 3/25/2024 12:00:00 AM

C
Lead Software Engineer, Back End (AWS, Java, Python)
  • Capital One
  • Augusta, GA
  • 77 West Wacker Dr (35012), United States of America, Chicago, Illinois Lead Software Engineer, Back End (AWS, Java, Pyth...
  • 3/25/2024 12:00:00 AM

C
Senior Director, Software Engineering (Engineering 360)
  • Capital One
  • Augusta, GA
  • Center 1 (19052), United States of America, McLean, Virginia Senior Director, Software Engineering (Engineering 360) Are...
  • 3/25/2024 12:00:00 AM

E
Food Service Supervisor
  • Encompass Health
  • 50-Walton Rehabilitation Hospital, an affiliate of Encompass Health, GA
  • The Nutrition Service Supervisor supports management, planning and coordination of activities of the Nutrition Services ...
  • 3/24/2024 12:00:00 AM

Augusta is located on the Georgia/South Carolina border, about 150 miles (240 km) east of Atlanta and 70 miles (110 km) west of Columbia. The city is located at 33°28′12″N 81°58′30″W / 33.47000°N 81.97500°W / 33.47000; -81.97500 (33.470, −81.975). According to the United States Census Bureau, the Augusta–Richmond County balance has a total area of 306.5 square miles (793.8 km2), of which 302.1 square miles (782.4 km2) is land and 4.3 square miles (11.1 km2) (1.42%) is water. Augusta is located about halfway up the Savannah River on the fall line, which creates a number of small falls on the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$98,312 to $129,782
Augusta, Georgia area prices
were up 1.5% from a year ago

Help Desk Manager in Pueblo, CO
Help desk support job description pictures, typically work with automated help desk support in this set enduser or software programs used to cancel job.
December 15, 2019
Help Desk Manager in Dayton, OH
The growth of your business will also be facilitated through this software because it will help to build an even larger customer base with its consistency and convenience.
December 04, 2019
Help Desk Manager in Detroit, MI
Our online writing services are not limited help desk manager resume cover letter to essays only.
February 12, 2020