Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We're on the hunt for a Rockstar IT Help Desk Technician to join our growing managed service provider crew at Premier Networx! As a managed service provider, we provide proactive IT support to our SMB clients in the greater Augusta area.
Do you have a passion for technology and solving problems? If so, you may be the perfect fit for our team!
We are dedicated to empowering others to succeed. While technical skills can be developed, we provide a supportive learning environment to foster your growth in the industry. We provide hands-on experience with cutting-edge technologies. Our team of dedicated professionals will be there to support you every step of the way, as we recognize our people as our greatest asset.
Our Culture - We emphasize the importance of education and continuous improvement. Through teaching, training, collaboration, and perseverance, we strive for personal and professional growth. Our belief in the value of knowledge drives us forward. We understand that the skilled services we offer are our product, and it is our top priority to provide exceptional service to our clients with genuine care for their satisfaction.
Our People
YOUR HELP DESK TECHNICIAN ROLE
As a Help Desk Technician, you'll be the first point of contact for our clients when they have a technology question or issue. You'll use your troubleshooting techniques and critical thinking to help our clients with their end-user/endpoint-related IT incidents and requests. You'll provide basic troubleshooting for mechanical, hardware, software, and system failures using established procedures, including installations, repairs, and preventative maintenance on desktops, laptops, servers, networking devices, and related software. You will escalate the more complex incidents to the next level of support, Level 2 and Level 3. You'll primarily be working in-house but may also be called upon for on-site support in the greater Augusta area as needed.
You will be most successful if you've had hands-on experience with:
Skills and competencies you need for success in as an IT Technician:
Highly desired certifications:
Other Needs
Hours
What We Offer
Join our team of IT professionals and become a part of a company that is truly committed to our team’s and clients' success! Come be a part of our dynamic team!
We are an EOE.
Clear All
0 Help Desk Manager jobs found in Augusta, GA area