Help Desk Manager jobs in Atlanta, GA

Help at Home, LLC, is the nation’s leading provider of high quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support making it possible to keep people comfortably and safely within their homes and communities.

Position Overview:
Responsible for supervising the personal care, companion and skilled nursing services provided by company’s direct care staff; coordinating clinical services, and ensuring quality of care for clients in our Newnan territory. Duties include performing in-the-home assessments to determine support and clinical needs, conducting regularly scheduled supervisory visits of clients, documenting visits, and orientation/training of caregivers as needed.

Responsibilities:

• Ensures that initial assessment and reassessment (supervisory visits) are performed timely as required by rules and regulations
• Supervises and evaluates the reassessment (within ten days) and skilled work performed by LPNs as defined by Company policy
• Ensures that client care issues, changes and/or updates are documented and communicated to branch staff, direct care staff, case management and family
• Reviews HRST and other documentation as required for DD cases, meeting with branch staff, direct care staff, family and DD support team as necessary to understand and advise on clinical issues
• Provides or oversees the clinical orientation of new employees, including initial competency evaluation and training of staff as needed
• Performs written Annual Competency Evaluations of all direct care skilled personnel (RNs and LPNs) and non-skilled personnel (CNAs and PCAs). Participates in periodic conference with the Branch Manager concerning direct care staff performance
• Assesses and recommends solutions in areas of risk for clients, staff and organization
• Reviews and corrects documentation errors according to currently accepted standards of medical practice
• Ensures appropriate follow through and completion of documentation for incidents of clinical nature
• Completes clinical audits as requested by supervisor.
• Ensures the compliant maintenance of TB testing supplies and proper disposal of syringes

Qualifications:

• Registered Nurse with valid license in state of Georgia
• Current CPR certification
• At least one (1) year of prior nursing experience

Knowledge and Skills:

• Excellent interpersonal, written, and verbal communication skills
• Strong analytical and problem-solving skills to assess situations and make accurate observations in the workplace
• Knowledge of Microsoft Office Suite and aptitude to learn new applications
• Works accurately, efficiently, and independently

• Competitive base salary
• Benefits (Medical/Dental/Vision)
• 401(k)
• Attractive PTO package

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.