Help Desk Manager jobs in Athens, GA

As WSP continues its deployment of its Oracle ERP platform globally, we have a great opportunity to join a dynamic and forward looking team that is making a profound impact on the everyday experience of all of our employees. The opportunity is to lead the team responsible for our Global Oracle HR Help Desk platform known as PeopleConnection as we deploy the platform across the globe.

What you can expect to do here:
In this role you will oversee the daily operations of the PeopleConnection team, ensuring our global workforce is connected to the appropriate transactional or advisory group. This includes;

• To proactively Lead with Knowledge through the curation of knowledge assets
• To champion effective Service Delivery through the crafting of delightful employee experiences
• Drive a mindset of Continuous Improvement by analyzing queue/ticket data for improvements, new/updated Knowledge Articles, and recommendations for process improvement
• Be Future Ready by designing for AI and digital adoption
• Proactively engage with Regional Process Owners to plan for major process rollouts, periodic campaigns, and identify trouble spots.
• Develop reports and metrics for stakeholders
• Lead and mentor a team of dynamic HR professionals who collaborate across the breadth of the organization. 
   

What you’ll bring to WSP:

• Bachelor's degree in Human Resources or Business Administration
• 7 to 10 years of HR experience, including time in an Operational Shared Services leadership role
• A servant leadership mindset that puts the team first and is known as a developer of people
• A passion for asking why, curiosity problem-solving, understanding processes, and data
• Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions
• Strong interpersonal skills that enables you to build partnerships
• Experience with Oracle HR Help Desk or equivalent will set you apart from the crowd