Help Desk Manager jobs in Akron, OH

Position Overview

Daisy Brand is currently looking for a junior to mid-level (Field) Service Desk Technician. Primarily, the candidate will support local branch end users and related endpoints. Remote support will include our corporate office, sales force, and other manufacturing plants. Candidate should also be willing to travel occasionally (1-3 trips per year) to support other locations.

Day to day responsibilities include: Maintaining ticketing queue, applications support, basic networking, and troubleshooting/ configuration of end point devices throughout the facility. This person will also assist other team members (located at other facilities around the country) in the process of troubleshooting system wide issues, along with execution of companywide technical initiatives. Prior involvement with backup and recovery efforts, provisioning and or deployment of new technologies is a plus.

RESPONSIBILITIES:

• Proactively monitor network infrastructure and respond rapidly to issues
• Serve as primary contact for local pc, server, and network technologies
• Configure and deploy workstations, servers, and network hardware
• Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects
• Update progress and resolution for reported issues within ticketing system
• Create and update technical and end user training materials
• Provide high quality support to end users

REQUIREMENTS:

• Self-motivated, energetic, organized, and customer service focused
• Communicate effectively to end user and other IT team members
• Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best-practices
• Proven record of supporting and provisioning technical solutions
• Possess a drive to learn and teach
• Possess effective troubleshooting skills, be methodical and detail oriented
• Possess desktop and desktop peripheral troubleshooting skills and techniques needed to solve complex issues (printing, applications, networking)
• Technical knowledge of cabling installation and troubleshooting
• Candidate must be able to carry out physical requirements of the job including the racking (lifting) of equipment, along with the traversal of ladder and elevated environments.

PREFERENCES (familiarity with):

• Fresh Service Helpdesk software
• Smart devices iPhone /iPad/ Android
• Printer/Print server support
• Microsoft Cloud Technology- Intune, Azure AD, O365
• Computer- Lenovo ThinkPad / HP
• Messaging Microsoft Exchange
• Collaboration Microsoft SharePoint
• Backup and recovery software- Acronis and Avamar
• Switches and routers - Cisco and Brocade

Company Overview

For over 100 years, Daisy Brand has been a family-owned and operated company committed to providing the freshest, highest quality dairy products. The company is headquartered in Dallas, Texas with manufacturing plants in Garland, Texas (opened in 1998), Casa Grande, Arizona (opened in 2008), and Wooster, Ohio (opened in late 2015).

Daisys core values are woven into everything we do earning us the prestigious American Business Ethics award by Foundation for Financial Service Professionals in 2008. The average tenure of Daisys senior management staff is in excess of 15 years, speaking to the organizational stability and unwavering commitment to foundational, long-term growth and leadership in our industry.

While maintaining a strong culture of curious and innovative problem-solvers, Daisy Brand tripled employment over the last 15 years, and continues to have a rock-solid foundation. We are truly positioned for a bright future with best-in-class manufacturing and supply chain capabilities that are unsurpassed within our industry, delivering to our customers when it matters most.

Daisy Brand offers an industry leading benefits package that includes:

• A no-deductible, $0 premium option for employee-only health coverage.
• 401(k) with 50% company match on first 8% of earnings you contribute.
• Safe harbor and profit-sharing company contributions to 401(k).
• Company paid short and long-term disability coverage.
• Company paid 2X annual salary life and AD&D insurance.
• 4 weeks annual paid time off in first full year and increases with tenure.
• Extra time off for volunteering.
• Tuition reimbursement.
• Fitness membership reimbursement.
• And more

Daisy Brand is a nicotine-free company. Daisy Brand is an Equal Opportunity Employer. Veterans and disabled encouraged to apply.