Healthcare Service Line Director jobs in Lehi, UT

Healthcare Service Line Director develops and manages all functions within a specific service line e.g., oncology, cardiac, women's, orthopedics. Establishes effective strategies for programs, product/service line, and physician integration and resource utilizations with the goal of increasing service line growth, efficiency, and patient experience. Being a Healthcare Service Line Director requires a bachelor's degree or its equivalent. Typically reports to top management. The Healthcare Service Line Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Healthcare Service Line Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Director of Customer Service
  • Serenity Healthcare
  • Lehi, UT FULL_TIME
  • Director of Customer Service
    Here at Serenity, our mission is to help our patients 'take back their lives' through providing innovative and alternative treatment options for a variety of mood disorders. Our customer care team is critical to our mission of helping these people. In this role, you will support multiple physician practices across the country as the first point of contact with our patients as well as handling critical, centralized processes. In addition, we expect our employees in this center to be patient focused and people-centric.This role sets the tone for the quality of the patient experience and is a great opportunity to grow your career and make a difference for those who need it most.
    Responsibilites
    • Directs and oversees department staff to ensure effective operation.
    • Ability to use and interpret data to monitor complex processes.
    • Monitor department metrics, performance criteria, policies.
    • Establishes service levels and requirements for the department.
    • Ensure compliance with regulatory requirements impacting customer care function.
    • Manage hiring, training, retention performance.
    • Identify trends and recommend appropriate solutions to continuously improve performance and drive engagement.
    • As we are rapidly expanding, this role requires someone who is comfortable and motivated to build out our customer care team.
    Qualifications
    • Strong leader with 5-10 years of experience managing a large team in a successful environment, preferrably in a company's early stages or start up company.
    • Experience working in high volume customer service or call center environment.
    • Experience with Inbound communications and Incontact software highly desired.
    • Ability to identify, coach and measure critical core competencies and essential performance metrics for your team.
    • Passion for helping and supporting those that struggle with mental health.
    • Demonstrated ability to consistently make appropriate decisions while juggling multiple priorities.
    • Understanding of company mission and ability to align priorities accordingly.
    • Highly organized with keen attention to detail.
    • Self-motivated and driven.
    • Refined customer service skills, communication skills and critical problem-solving skills.
    • Comfortable communicating with all levels of professionals.
    Benefits
    • Competitive Pay
    • Medical, Dental, Vision (Serenity covering 90% of your insurance premium!)
    • Life insurance
    • Flexible spending account
    • Paid time off
    • 10 Major Holidays off
    • 401k
    • Paid bi-weekly treats & lunches
    • Onsite Fitness Center
    Who We Are
    Using advanced medical devices, we give our patients long-term success even when other treatments have failed. Serenity Healthcare is a company that is committed to creating the finest patient experience. We ensure this by investing in our employees, as success with our mission requires cultivating a culture that is people-centric, collaborative, positive, proactive, and open to opportunity for personal and professional development.
    Trigger Warning: In this role you will interact with patients that are suicidal and have suffered significant traumas and you will hear their stories as you support them in their healing process. This may be triggering for some candidates.
  • 15 Days Ago

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Healthcare Customer Service Representative
  • Serenity Healthcare
  • Lehi, UT FULL_TIME
  • Healthcare Customer Service Representative Onsite – Lehi, UT Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach...
  • 3 Days Ago

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Healthcare Customer Service Representative
  • Serenity Healthcare
  • Provo, UT FULL_TIME
  • Healthcare Customer Service Representative Onsite – Provo, UT Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approac...
  • 3 Days Ago

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Healthcare Customer Service Supervisor
  • Serenity Healthcare
  • Lehi, UT FULL_TIME
  • Healthcare Customer Service SupervisorLocation: Lehi, UTAre you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is i...
  • 1 Month Ago

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Healthcare Customer Service Supervisor
  • Serenity Healthcare
  • Provo, UT FULL_TIME
  • Healthcare Customer Service Supervisor**Location: Provo, UT**Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in healthca...
  • 1 Month Ago

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Healthcare Patient Service Representative
  • Serenity Healthcare
  • Lehi, UT FULL_TIME
  • Healthcare Patient Service RepresentativeOnsite – Lehi, UT Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach a...
  • 1 Month Ago

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0 Healthcare Service Line Director jobs found in Lehi, UT area

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Full time Cook
  • Thomas Cuisine
  • Draper, UT
  • ** Full time Cook** **Job Category****:** Food Service **Requisition Number****:** COOKP02352 Showing 1 location **Job D...
  • 4/19/2024 12:00:00 AM

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Senior Graphic Designer
  • Clearlink Technologies, LLC
  • Draper, UT
  • Who We're Looking For - Sr Graphic Designer We are looking for a full-time Sr Graphic Designer to work on our in-house w...
  • 4/19/2024 12:00:00 AM

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Licensed Mental Health Therapist (LCSW, LMFT or CMHC)-Outpatient, Private Practice
  • LifeStance Health
  • Riverton, UT
  • At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make liv...
  • 4/18/2024 12:00:00 AM

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Child and Adolescent Psychiatrist-Outpatient, Private Practice
  • LifeStance Health
  • Riverton, UT
  • At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make liv...
  • 4/18/2024 12:00:00 AM

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Clinical Psychologist-Outpatient, Private Practice
  • LifeStance Health
  • Riverton, UT
  • At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make liv...
  • 4/18/2024 12:00:00 AM

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Adult Psychiatrist- Outpatient, Private Practice
  • LifeStance Health
  • Riverton, UT
  • At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make liv...
  • 4/18/2024 12:00:00 AM

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Activities Assistant- Skilled Nursing
  • Sandstone Healthcare Group
  • American Fork, UT
  • Sandstone Healthcare Group - Attention all creative and motivated individuals! Sandstone is seeking a talented Recreatio...
  • 4/18/2024 12:00:00 AM

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Licensed Social Worker (LSW)-Outpatient, Private Practice
  • LifeStance Health
  • Riverton, UT
  • At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make liv...
  • 4/18/2024 12:00:00 AM

Lehi (/ˈliːhaɪ/ LEE-hy) is a city in Utah County, Utah, United States. It is named after Lehi, a prophet in the Book of Mormon. The population was 47,407 at the 2010 census, up from 19,028 in 2000. The center of population of Utah is located in Lehi. Lehi is part of the Provo–Orem Metropolitan Statistical Area. According to the United States Census Bureau, the city has a total area of 26.7 square miles (69.1 km2) of which 26.3 square miles (68.2 km2) is land and 0.35 square miles (0.9 km2), or 1.28%, is water....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Healthcare Service Line Director jobs
$158,379 to $219,054
Lehi, Utah area prices
were up 2.3% from a year ago

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The healthcare service line concept blows up the traditional department- or silo-oriented approach to clinical care, replacing it with a product-line model that follows the patient’s path through the care process.
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With a focus on patient-centered, coordinated care, a service line aims to provide a one-stop shop for a specific set of services, such as cardiac or obstetrics.
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