Resident Services

·        Understand the Nutrition Care process used by the clinical staff.

·        Ensure the nutrition care process is coordinated and implemented effectively by the consultant dietitian and management team.

·        Participates in resident task forces to resident/patient care, as necessary.

·        Is familiar with all aspects of resident/ patient meal service (including meal selection, serving and retrieval).

·        Coordinates regularly scheduled dining area rounds at mealtime as a Performance Improvement measure of customer satisfaction.                                                                                   

·        Coordinates planning of theme meals, special events, monotony breakers and other events that keep meals and dining services energized.

Performance Improvement

·        Develop Performance Improvement programs for the department;  routinely seek input and uses input to improve the program

·        Compile and analyze Performance Improvement data with staff for reporting purposes       

·        Monitor clinical and food service operations for conformity to department standards and regulatory requirements                                                                                                   

·        Utilize the Performance Improvement process to coordinate department goals

·        Coach and collaborate with department staff on improvement projects    

·        Attend pertinent Performance Improvement meetings/task forces

Leadership

·        Communicate with service line leaders to ensure that dining goals of their service line are being met

·             Communicate clearly, directly and in a professional manner. Utilizes proper methods of communication; i.e., e-mail, telephone, memos                                               

·        Develop positive relationships, communicating effectively

·        Maintain positive rapport and a strong working relationship with subordinates and peers     

·        Demonstrate commitment to customer satisfaction                                             

·        Encourage staff to contribute to their maximum potential

·        Is a role model to others; leads by example

·        Assure confidentiality is maintained

·        Demonstrate a proactive attitude in adapting new ideas to current systems           

·             Promote the department by actively participating in   facility committees, such as Performance Improvement, Infection Control, Team Meetings, etc.                                     

Human Resources

·             Schedule staff in the most cost-effective manner to meet the needs of the department      

·             Review and audit staff competence on an ongoing basis, or, as necessary.  A performance evaluation for each employee is completed annually                                                       

·             Interview and hire management staff according to Peabody policies

·             Discipline/coach employees in a timely manner based on facility and departmental policies

·             Conduct management staff meetings on a bi-weekly basis;  conducts department meetings at least monthly and documents via attendance records and meeting minutes

·             Understand and can utilize all systems related to human resources such as payroll, schedules, benefits, incident reports, worker’s

·             Comply with all laws (EEO, Minimum wage, OSHA, etc.)

·             Enforce department uniform policy

·             Understand all policies as stated in Human Resources policy and procedure manual and applies appropriately

·             Manage through the team building process

Financial Control

·        Develop annual department budget (includes capital purchases)

·        Train management and supervisory teams in cost control and fiscal responsibility

Education/Professional Development of Others/self

·             Educate personnel regarding functions and value of the department                 

·             Ensure employees are scheduled appropriately to attend mandatory meetings, in-services, and other internal and external training programs and documents via attendance records and meeting minutes

·             Ensure that well prepared and documented in-service programs and meetings are provided inter- and intra-departmentally

·             Coordinate staffing to support student education

·             Is able to identify own strengths and weaknesses

·             Actively pursues professional growth via reading, seminars, and other educational opportunities     

·             Pursues advanced education, credentialing, professional memberships             

·             Networks effectively with professional organizations and peers

Operational Standards

·        Complete MDS and SWAT according to procedure in assigned area

·        Complete all aspects of nutrition assessment process in assigned area

·        Make appropriate referrals to RD

·        Conduct new resident interviews within 72 hours of admission for assigned area

·             Participate in Care Plan Conferences and interacts appropriately with professional staff, residents and families for assigned area

·        Obtain and manage monthly, weekly, daily weights for assigned area