Health Insurance Operations Manager manages and maintains daily health insurance operations in multiple service areas, including account installation, implementation, client support, contract administration, claim processing, and enrollment and eligibility. Handles and settles complicated customer service issues which can not be resolved by lower level staff. Being a Health Insurance Operations Manager monitors performance of each service area. Requires a bachelor's degree or its equivalent. Additionally, Health Insurance Operations Manager typically reports to senior management or Director. The Health Insurance Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Health Insurance Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Job Overview:
We are seeking an upbeat person that will come into our office and make a positive impact from day one. The ideal candidate will have a strong background in team success, possess excellent organizational skills, and leadership skills. Licensing is not required to apply. We will train the right candidate.
Duties:
- Manage and supervise insurance staff, including training and performance evaluations
- Develop and implement strategies to optimize insurance processes and procedures
- Ensure compliance with industry regulations and company policies
- Oversee insurance claims processing and resolution
- Collaborate with internal teams to enhance customer service and resolve issues promptly
- Enhance customer experience by connecting with clientele during new business and renewal periods.
- Handle escalated customer inquiries or complaints
Skills:
- Strong clerical skills for documentation and record-keeping
- Office management capabilities for overseeing daily operations
- Ability to organize and file insurance documents accurately
- Supervisory skills to lead and motivate a team effectively
- Excellent communication skills to interact with clients, staff, and vendors
- Vendor management experience to maintain relationships with insurance providers
This position offers the opportunity to take on a leadership role within an established and successful agency. We are looking for someone that is goal-oreinted and able to make immediate connections with people. This person will be crucial to maintaining our office culture. If you meet the qualifications outlined above, we encourage you to apply.
Job Type: Full-time
Pay: $24,000.00 - $40,000.00 per year
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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