Health Insurance Operations Manager jobs in Louisiana

Safepoint Insurance is a Property and Casualty insurance carrier based in Temple Terrace, FL.

Location:  Office in Metairie, LA 70002

Job Summary

Managing Underwriting and Customer Service team members in a business unit. Develop and lead a team of Underwriters and Customer Service Representatives to ensure the highest level of customer service is provided and that the Underwriting integrity established by the company is adhered to and enforced. Oversee the day-to-day operations of the Louisiana office location.

Duties and responsibilities

• Directly involved in the recruitment of the Underwriting and Customer Service employees.
• Create comprehensive training program for newly hired employees.
• Facilitate training program and job shadowing program.
• Partner with technology to build efficiency and automation into the workflow.
• Partner with Marketing to build agent relations.
• Responsible for departmental adherence to productivity and quality.
• Communicates effectively internally and externally.
• Effective working to turn ideas and plans into successful operating initiatives.
• Communicate and reinforce the corporate vision at the branch level.
• Oversee the Louisiana office location and provide effective communication with any SafePoint employee that reports to that office as well as their direct management team.
• Carry out other duties as defined by immediate supervisor within the capabilities of the jobholder.

Essential Functions

• On-site daily supervision of staff and operations
• Ability to clearly communicate and ensure adherence to corporate policies and operations procedures.
• Ability to coach and develop team members efficiently.
• Ability to effectively resolve difficult and sensitive situations tactfully to include disciplinary actions and terminations.

Qualifications

• 7-10 years of underwriting experience in property and casualty insurance.
• State of Florida 220 licensure or Louisiana Personal Lines Agent License.
• Supervisor or management experience within an Underwriting department.
• Thorough knowledge of the underwriting process and the analytics involved.
• Excellent communication and organizational skills
• Advanced computer skills and strong systems knowledge
• College degree preferred but not required.

Physical requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms.

Working conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines. In this role you may be asked to travel to the corporate office or other satellite offices (10% travel).

Compensation and Benefits

We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide:

• Market Competitive Wages 
• Prof. Development and Educational Assistance Programs
• Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
• Paid Time-Off (Discretionary, PTO, Parental Leave, and others)
• Company Paid Holidays
• Health Insurance
• Dental Insurance
• Vison Insurance
• Short and Long Term Disability Insurance (company paid premiums)
• Flexible Spending Accounts with Company Contribution
• Health Savings Accounts with Company Contribution
• Employee Life and AD&D Insurance
• Dependent Life and AD&D Insurance
• AAA Membership (company paid)
• Identity Theft Protection (company paid)
• Other Ancillary Insurance Benefit Programs
• And more…

Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications.

#ZR