Health Insurance Operations Manager manages and maintains daily health insurance operations in multiple service areas, including account installation, implementation, client support, contract administration, claim processing, and enrollment and eligibility. Handles and settles complicated customer service issues which can not be resolved by lower level staff. Being a Health Insurance Operations Manager monitors performance of each service area. Requires a bachelor's degree or its equivalent. Additionally, Health Insurance Operations Manager typically reports to senior management or Director. The Health Insurance Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Health Insurance Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Description
This position would be working under direct supervision to provide administrative services to the Agency Services Life, Health and Annuity team. Role will be required to obtain a life / health producers license. Job duties include:
Requirements
Required Education: High school diploma or general education degree (GED).
Required Work Experience: Works independently on specified line of business with minimal assistance needed, while supporting departmental operations.
Technology Skills: Computer, phone, fax, copy machine, scanner.
Required Skills or Traits for the Position: Attention to detail, good time management and organizational skills, patience to work with the senior population, ability to view the ‘big’ picture and impact of decisions made to other areas of business, solid decision making and problem-solving skills.
Specialized Training/Certifications: Must maintain Iowa accident and health insurance license.