Head of Housekeeping directs and coordinates the daily operations of a housekeeping services department to ensure offices, patient/guest rooms, and other specified areas are kept in a clean and orderly condition. Conducts inspections of facilities and recommends repairs and upgrades when needed. Being a Head of Housekeeping ensures compliance with federal, state, and local environmental regulations. May create quality standards and monitors the implementation. Additionally, Head of Housekeeping may require a high school diploma or its equivalent. Typically reports to top management. The Head of Housekeeping typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Head of Housekeeping typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Qualifications
*A minimum of 3 years' previous Housekeeping department leadership experience, to include successful management of a large staff and focus on exceptional guest service
*Previous experience in executing against operating budgets, with an established history of meeting or exceeding established financial objectives
Tech savvy, with proficiency in Microsoft Office programs
Demonstrated success in collaborating with diverse organizational functions to accomplish common goals
Exceptional service orientation, with keen ability to focus and deliver on guest needs
Reliable and responsible character, with exceptional follow up and attention to detail
Proactive approach, with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction
Ability to multi-task and effectively manage numerous priorities within a fast-paced environment
Schedule flexibility and ability to work extended and/or irregular hours to include nights, weekends and holidays
Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Must be able to stand, sit, or walk for an extended period of time
supervisory or managerial role experience preferred
Maintain on-going communication with hotel department heads regarding the specific and overall condition of rooms and public spaces
Perform other duties as needed and as directed by General Manager, Assistant General Manager, Chief Engineer, Sales Director and other leadership team members
Bi-lingual would be a plus.
Experience with Quore, Opera and IHG standards preferred but not required.