Head of Client Services - Home Care jobs in Pomona, CA

Client Care Coordinator: 

$50K-$60K with bonus program - Client Care Coordinator full time in office position. Home Instead in Sherman Oaks, CA is seeking a relationship-builder and quality-driven individual to help us change the face of aging in our community. Candidates must be able to travel to Studio City, Sherman Oaks, and surrounding areas.

The Client Care Coordinator is responsible for a variety of duties that relate to client care, including care consultations with potential clients and family members, Client/CarePro ( Caregiver) introductions, and quality assurance visits with existing clients. A consultative sales approach is used to determine each individual client’s needs, to provide solutions, and to create a tailored service plan. This position continuously evaluates the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.

Primary Responsibilities:

• Reflect the core values of Hummingbird LA, LLC d.b.a. an independently owned and operated Home Instead Franchise.
• Conduct client service inquires and care consultations as needed following the consultative sales approach.
• Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
• Work with other team members to coordinate various aspects of a client’s care.
• Conduct client/Carepro introductions with every new client and with every new Carepro.
• Shared on call responsibility with key players
• Create and maintain client and responsible party records documenting all quality assurance meetings.
• Must be a good listener, be detail oriented, and able to prioritize effectively.
• Must be flexible and have the availability to work weekends, as necessary.
• Work with clients and their families on the various issues that may arise to ensure issues are resolved and care needs are met.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Benefits:

• Full-Time
• Competitive Salary
• Paid Vacation
• Paid Holidays
• Paid Time Off
• On-Call pay
• Sick Time
• Health Savings Account - AFLAC
• CalPERS - Retirement
• Position Specific Bonus Program
• Organizational Bonus Program
• Paid orientation and annual training
• Advancement Opportunities
• Direct Deposit
• Paid Parking

To apply and find out more about this fulfilling career opportunity, go to:

https://shermanoaksca.in-home-care-jobs.com/x/openings