Head of Client Services - Home Care jobs in Pasadena, CA

Head of Client Services - Home Care establishes the overall objectives and initiatives of client services. Ensures staff activities are in compliance with federal, state and local regulations. Being a Head of Client Services - Home Care plans and directs policies for client services and establishes service quality goals. Requires a bachelor's degree. Additionally, Head of Client Services - Home Care typically reports to top management. The Head of Client Services - Home Care manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Head of Client Services - Home Care typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Client Services Specialist
  • Meridith Baer Home
  • SOUTH GATE, CA FULL_TIME
  • Description

    The client services specialist responsible for providing support to account executives also including helping the team with business plan objectives. This includes preparing proposals, presentation, and communication materials and coordinating the distribution of internal and external marketing information as well as sales database management.


    Performs Database Management, tracking and reporting systems through Salesforce.

    Manages Lead Distribution and qualifies leads prior to distributing to sales teams, makes sure all leads distributed are appropriately captured within Salesforce.

    Liaison between Account Executives and Corporate Services Team working providing support and back up resources for Home Base Forms including Move out, Change Forms, Job Push Forms, Property Damage Reporting, Price List Requests and Close Out Sales.  

    Contributes to Sales Teams client relationships by coordinating post-install requests (changes, fluffs, sales conversions)

    Performs account cleanup, lead source, designer, install/# days.

    Being first corporate point of contact for customer service issues that arise (complaints and claims) to log and create centralized WIP report to track common issues to improve overall client satisfaction.

    Supports corporate marketing initiatives related to clients and the sales team.

    Manages sales forms and updates consistently with changes as needed.

    Produces sales/ marketing reports as needed.

    Assists with client tracking and managing client surveys.

    Responsible for SalesForce maintenance.

    Assists in furniture sales process including client communication, inventory, etc.

    Support Sales team members in the implementation of business strategies. 

    Capture documentation to complete forms and process related programs. 

    Serve as a point of contact for the sales team for information requests. 

    Collect and analyze data to identify and address sophisticated problems. 

    May recommend new techniques, processes, procedures. 

    Assess and communicate difficult content in a concise and logical way. 

    Requirements

    EDUCATION

    • Bachelor’s degree in marketing or related discipline or equivalent work experience


    SKILLS AND EXPERIENCE

    • At least 2 years’ experience in a sales support role
    • Must be able to present information individually and to a large group. 
    • Experience in calculating figures such as percentages, discounts, and commissions and conducting basic financial analysis. 
    • Requires knowledge of financial terms and concepts.
    • Requires sophisticated detailed and quantitative skills. 
    • Experience with computers, internet research and web publishing skills and ability to edit basic templates in Power Point. 
    • Ability to thrive in a fast-paced environment of continuous change.
    • Must have attention to detail and accuracy.
    • Fantastic customer service orientation and positive attitude
    • Strong inter-personal skills- Team member orientation ·
    • Excellent written and verbal communication skills · 
    • Flexibility in using the phone or email to communicate the way the client prefers.



  • 13 Days Ago

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Client Care Coordinator
  • Home Instead
  • Sherman Oaks, CA FULL_TIME
  • Client Care Coordinator: $50K-$60K Client Care Coordinator full time position with bonus program. Home Instead in Sherman Oaks, CA is seeking a relationship-builder and quality-driven individual to he...
  • 2 Months Ago

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Personal Care Aide for Young Adult client with Autism
  • ComForCare Home Health Care - Calabasas
  • Agoura Hills, CA FULL_TIME
  • Live your best life possible by helping others live theirs. Our Caregivers are the heart and soul of what we do. At ComForCare, we like to celebrate successes and have fun while building meaningful re...
  • 1 Month Ago

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Client Care Coordinator
  • Home Instead - Sherman Oaks, Studio City & Surrounding Areas
  • Sherman Oaks, CA FULL_TIME
  • Client Care Coordinator: $50K-$60K with bonus program - Client Care Coordinator full time in office position. Home Instead in Sherman Oaks, CA is seeking a relationship-builder and quality-driven indi...
  • 1 Month Ago

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Home Health Registered Nurse
  • ProHealth Home Care Services, LLC
  • Los Angeles, CA FULL_TIME
  • Benefits: Company Growth Retention Bonus Training & development Competitive salary Free food & snacks Opportunity for advancement WHY YOU SHOULD JOIN PROHealth: PROHealth Home Care Services was founde...
  • 20 Days Ago

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Home Health Intake Coordinator
  • ProHealth Home Care Services, LLC
  • Los Angeles, CA PART_TIME
  • Benefits: 401(k) Competitive salary Free food & snacks Opportunity for advancement Paid time off Training & development WHY YOU SHOULD JOIN PROHEALTH:PROHealth Home Care Services was founded with the ...
  • 1 Month Ago

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0 Head of Client Services - Home Care jobs found in Pasadena, CA area

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Shift Leader - $21/hr
  • Sweetgreen
  • Pasadena, CA
  • sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe tha...
  • 3/28/2024 12:00:00 AM

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Service Center Manager - Hollywood Area
  • Henley
  • Los Angeles, CA
  • Text henleyjobs to 23000 to start your application today! Are you looking to level up your management experience? Henley...
  • 3/28/2024 12:00:00 AM

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Shift Leader Starting at $20.02/hr
  • Sweetgreen
  • Los Angeles, CA
  • at sweetgreen 3925 Sunset Blvd, Los Angeles, CA 90029 About sweetgreen: sweetgreen is on a mission to build healthier co...
  • 3/27/2024 12:00:00 AM

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Sr. Manager of Outsourcing Partnership for Customer Service
  • Super.com
  • Los Angeles, CA
  • About Super.com We started Super.com to help maximize lives-both the lives of our customers and the lives of our employe...
  • 3/27/2024 12:00:00 AM

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Head of Customer Experience
  • Mythical Inc.
  • Los Angeles, CA
  • **Head of Customer Experience** at Mythical Games Los Angeles, CA We are Mythical Games. A Venture-backed next-generatio...
  • 3/26/2024 12:00:00 AM

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Head of Customer Service
  • Corza Health
  • Los Angeles, CA
  • ** Corza Medical** ** Head of Customer Service** Reading, PA 19610 WE REWARD YOUR COMMITMENT **AND ENCOURAGE YOUR POTENT...
  • 3/25/2024 12:00:00 AM

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Shift Leader Starting at $20.02/hr
  • Sweetgreen
  • Pasadena, CA
  • at sweetgreen 600 E Colorado Blvd., Pasadena, CA 91101 About sweetgreen: sweetgreen is on a mission to build healthier c...
  • 3/24/2024 12:00:00 AM

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Member Experience Associate (Remote)
  • Age Bold
  • Los Angeles, CA
  • Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members...
  • 3/24/2024 12:00:00 AM

Pasadena is a city in Los Angeles County, California, United States, located 10 miles (16 kilometers) northeast of Downtown Los Angeles. The estimated population of Pasadena was 142,647 in 2017, making it the 183rd-largest city in the United States. Pasadena is the ninth-largest city in Los Angeles County. Pasadena was incorporated on June 19, 1886, becoming one of the first cities to be incorporated in what is now Los Angeles County, following the city of Los Angeles (April 4, 1850). It is one of the primary cultural centers of the San Gabriel Valley. The city is known for hosting the annua...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Head of Client Services - Home Care jobs
$105,178 to $133,648
Pasadena, California area prices
were up 3.2% from a year ago