Head of Client Services - Home Care jobs in Oregon

Head of Client Services - Home Care establishes the overall objectives and initiatives of client services. Ensures staff activities are in compliance with federal, state and local regulations. Being a Head of Client Services - Home Care plans and directs policies for client services and establishes service quality goals. Requires a bachelor's degree. Additionally, Head of Client Services - Home Care typically reports to top management. The Head of Client Services - Home Care manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Head of Client Services - Home Care typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Client Care Supervisor
  • Family Resource Home Care
  • Portland, OR FULL_TIME
  • Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our clients maintain their independence and improve their quality of life. Our mission is simple - to improve more lives!

    We are seeking an outgoing, motivated and humble Client Care Supervisor (CCS) to join our team. As a CCS, you will play a crucial role in driving our business growth and ensuring the well-being of our clients. Your responsibilities will encompass sales/business development, client relationship management, and care plan oversight. You will work closely with our branch staff to develop and implement growth strategies.

    Responsibilities

    • Conduct assessments and evaluations for potential clients, understanding their specific needs and preferences.
    • Build rapport with potential clients and their families to establish trust and confidence in our services.
    • Bring on new clients by presenting customized care plans and service offerings.
    • Develop and maintain strong relationships with current clients and their families.
    • Stay informed about clients' evolving health conditions and needs, ensuring the delivery of appropriate care.
    • Provide exceptional customer service, promptly addressing any concerns or inquiries.
    • Regularly visit clients at their homes to assess their well-being and address any issues or improvements needed.
    • Review and update care plans as needed, considering clients' evolving requirements.
    • Ensure accurate and up-to-date documentation of client profiles and notes.
    • Provide clear directions for caregivers to reference when working with clients
    • Work with the Branch Manager and Caregiver Manager to develop business growth strategies.
    • Identify opportunities to increase billable hours and expand our service offerings.
    • Implement marketing and outreach initiatives to attract new clients and enhance our community presence.

    Requirements & Qualifications

    • 2 years of experience in sales, marketing or business development; healthcare or home care setting preferred.
    • Proven ability to meet and exceed position quotas and/or goals
    • Excellent written communication skills
    • Strong interpersonal and communication skills.
    • Customer-focused with a genuine passion for quality care and compassion.
    • Outgoing, personable, and able to build lasting relationships with clients.
    • Ability to work independently and in a team.
    • Comfortable working in the field, conducting assessments and client visits.
    • Must have a valid driver's license, auto insurance, clean driving record and access to a vehicle

        Work Schedule and Info

        Our typical office hours are Monday – Friday, 8am-5pm. You will spend 25% of your time in an office environment indoors. The additional 75% of your time will be in various client homes performing assessments or observations.

        What We Offer

        • Full time salary plus performance based incentives
        • Comprehensive benefits - health, dental, vision
        • $50/month personal device stipend
        • Paid Mileage: We provide a per mile reimbursement.
        • Company Paid Life and AD&D Insurance: Feel a sense of security for your loved ones with our company paid life insurance.
        • Paid-Time Off: Accrue 3 weeks of paid vacation in your first year, and more after that!
        • 10 Paid Holidays: Enjoy time with friends and family during the holidays.
        • Ongoing training and professional development opportunities
        • Company matching 401(k)
      1. 19 Days Ago

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      Client Care Supervisor
      • Family Resource Home Care
      • Corvallis, OR FULL_TIME
      • Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our cl...
      • 2 Days Ago

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      Client Care Supervisor
      • Family Resource Home Care
      • Hermiston, OR FULL_TIME
      • Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our cl...
      • 16 Days Ago

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      Caregivers (In-Home Care)
      • Clatsop Care In Home Services
      • Astoria, OR FULL_TIME
      • Clatsop Care In-Home Services in Astoria, OR is calling all reliable Caregivers to apply to join our amazing team. We offer both part-time and full-time positions with flexible scheduling options. Let...
      • 17 Days Ago

      2
      Care Team Specialist - Alliance Services
      • 24 Hour Home Care
      • Newberg, OR OTHER
      • Overview WHO WE ARE: Our mission at Alliance Services is to assist members of the special needs community in developing and strengthening critical life skills, in an effort to achieve their independen...
      • 18 Days Ago

      2
      Care Team Manager (Alliance Services)
      • 24 Hour Home Care
      • Newberg, OR OTHER
      • Overview WHO WE ARE: Our mission at Alliance Services is to assist members of the special needs community in developing and strengthening critical life skills, in an effort to achieve their independen...
      • 1 Month Ago

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      Head of Customer Support
      • Sequoia India
      • New York, NY
      • **Head of Customer Support** at ActionIQ New York, New York, United States ActionIQ is a Customer Data Platform (CDP) bu...
      • 3/28/2024 12:00:00 AM

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      Head of Customer Support
      • ActionIQ
      • New York, NY
      • **Head of Customer Support** at ActionIQ New York, New York, United States ActionIQ is a Customer Data Platform (CDP) bu...
      • 3/28/2024 12:00:00 AM

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      Head of Customer Care (German Speaker)
      • Draexlmaier Group
      • Systmes de faisceaux de cbles modernes et intrieurs de vhicules exclusifs: DRAEXLMAIER est synonyme d'innovations automo...
      • 3/28/2024 12:00:00 AM

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      Head of Customer Experience
      • Sorare
      • New York, NY
      • **Careers at Sorare** Sorare is the new game for fans of football. Through tradable digital cards, Sorare is designing a...
      • 3/28/2024 12:00:00 AM

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      Head of Customer Success
      • PAXAFE
      • Indianapolis, IN
      • Who we are Our supply chain lacks visibility! Every Pharmaceutical supply chain, transportation and quality executive. A...
      • 3/28/2024 12:00:00 AM

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      Head of Customer Service (w/m/d)
      • rhenusofficesystems.at
      • Jump to region and choose your preferred country Switch to your chosen country website and discover our services for eac...
      • 3/27/2024 12:00:00 AM

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      Head of Customer Service
      • Corza Health
      • Los Angeles, CA
      • ** Corza Medical** ** Head of Customer Service** Reading, PA 19610 WE REWARD YOUR COMMITMENT **AND ENCOURAGE YOUR POTENT...
      • 3/25/2024 12:00:00 AM

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      Head of Customer Experience
      • Staff Agency.com LLC (formerly Delta Hire, LLC)
      • Job Summary: As the Director of Customer Experience (CX), you'll spearhead our organization's efforts to deliver excepti...
      • 3/24/2024 12:00:00 AM

      Oregon (/ˈɒrɪɡən/ (listen) ORR-ih-gən) is a state in the Pacific Northwest region on the West Coast of the United States. The Columbia River delineates much of Oregon's northern boundary with Washington, while the Snake River delineates much of its eastern boundary with Idaho. The parallel 42° north delineates the southern boundary with California and Nevada. Oregon is one of only four states of the continental United States to have a coastline on the Pacific Ocean. Oregon was inhabited by many indigenous tribes before Western traders, explorers, and settlers arrived. An autonomous government ...
      Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
      Income Estimation for Head of Client Services - Home Care jobs
      $94,189 to $119,684