Head of Client Services - Home Care jobs in Ohio

Head of Client Services - Home Care establishes the overall objectives and initiatives of client services. Ensures staff activities are in compliance with federal, state and local regulations. Being a Head of Client Services - Home Care plans and directs policies for client services and establishes service quality goals. Requires a bachelor's degree. Additionally, Head of Client Services - Home Care typically reports to top management. The Head of Client Services - Home Care manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Head of Client Services - Home Care typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Future Opening: Youth Respite Home Manager
  • AGENTIC CLIENT SUPPORT SERVICES LLC
  • Tallmadge, OH FULL_TIME
  • Job Summary:


    The Youth Respite Home Manager is responsible for planning, directing, or coordinating care for our clients (including, but not limited to, client finance, medical needs, in-home care, and quality assurance) for individuals with developmental disabilities served in a group respite home setting. Additional responsibilities include human resources functions for the agency, including hiring, coordination of DSP schedules for retention and internal compliance to meet the level of care for individuals’ needs, and performance management of all employee staff. Ensure customer service and relationships between all team members involved in the care of individuals, including DSPs, family members, guardians, county/state representatives, and internal departments. Ensures appropriate compliance with applicable policies, laws, and regulations outlined by Agentic Client Supports and the Ohio Department of Developmental Disabilities.


    Supervisory Responsibilities:


    ·        Recruits, orients, trains, evaluates and monitors the on-the-job performance of staff.

    ·        Aids in managing staff and expenses consistent with approved budgetary goals.

    ·        Establishes and achieves goals and objectives for the team.

    ·        Prepares work schedules following client staffing ratios, makes job assignments, and prepares payroll for submission by the payroll administrator.

    ·        Manages the services and supports in compliance with policies and procedures of Agentic Client Support Services and the Ohio Department of Developmental Disabilities, including auditing HPC documentation, Med Admin Records, Mileage, and other service documentation.

    ·        Ability to work flexible hours and cover direct support shifts. 

    Responsibilities / Essential Functions:

    ·        Direct Support—demonstrates excellence in the provision of culturally appropriate direct support services using person-centered approaches, builds self-advocacy and self-determination skills, and facilitates the person being included and engaged in their community.
    ·        Health, Wellness, and Safety—work with the person and their team to develop a support plan that promotes health and safety and actively monitor, review, and ensure support meets the person’s needs and desires.
    ·         Participant Support Plan Development, Monitoring, and Assessment—operationalizes the person’s goals and chosen outcomes; coordinates and facilitates the provider support team and maintains excellent communication with other team members (family, friends, county boards); ensures services and supports are correctly documented; monitors and reviews services to ensure they are meeting the person’s needs and desires or else working towards revisions of the plan.
    ·         Facilitating Community Inclusion—develops support in coordination with the person; supports the person in exploring educational, employment, volunteer, and retirement opportunities.
    ·        Promoting Professional Relationships and Teamwork—enhances professional relationships with the provider team and other team members; works effectively with others to achieve common goals; facilitates teamwork and the professional development of those they supervise.
    ·         Staff Recruitment and Retention—use best practices to recruit actively and retain highly qualified staff; proactively works to equip their staff to succeed and to recognize contributions of team members.
    ·        Service Management and Quality Assurance—manages and oversees people’s services and supports in various settings in compliance with federal, state, and local requirements and best practices; seeks to do things the best way.
    ·        Advocacy and Public Relations—educates community members on the rights of people with developmental disabilities; advocates for and with people to access and participate in services and opportunities that promote safe, respected, and valued membership in the community.
    ·         Leadership, Professionalism, and Self-Development—professionalism and engages in ongoing self-development and professional-development activities; supports co-workers and actively engages in the organization’s life.
    ·        Cultural Awareness and Responsiveness—respects the unique characteristics of each person and provides culturally appropriate services and support; values the diversity of team members. 
    ·        Communication and Constructive Problem Solving—communicate clearly and respectfully; express complex ideas in understandable terms; actively engage with their supervisor, co-workers, and direct reports to find positive solutions to challenging situations.
    ·        Mission, Vision, and Values—understands, supports, and puts the organization’s mission, vision, and values into practice. 
    ·        Work Ethic, Skills, and Practices—is committed to doing the best job possible, follows company policies, and is punctual and responsible in completing their duties; mentors others to demonstrate the same excellence.

    Required Skills/Abilities: 

    • Effective management, verbal and written communication, interpersonal, leadership, analytical, organizational, math, and budgeting skills, accurate typing, and data entry skills.
    • Respect the confidentiality of information learned through employment with Agentic.
    • Promotes positive public relations for the agency.
    • Motivates staff and maintains a high level of morale
    • Self-Starter
    • Organized with attention to detail
    • Time management skills
    • Strong customer service skills with professional phone and email etiquette
    • Driver’s license and reliable transportation
    • Clear BCI with no disqualifying offenses
    • First Aid and CPR Certification (preferred)
    • Behavior Management 
    Education and Experience:

    •  High school diploma or GED
    • An associate degree in business administration or related management is preferred.
    • Three to four years of experience in developmental disabilities; two years of leadership and management experience is preferred.
     Physical Requirements: 

    Prolonged periods of sitting and typing on a computer.
    Ability to assist with placing clients in physical holds.
    Must be able to lift at least 50 pounds.
    Compensation: $20.00 - $25.00 per hour



    Agentic Client Support Services, LLC formed due to a need for provider agencies that are reliable, caring, committed, and punctual. Agentic offers compassionate, committed, and comprehensive solutions for providing the utmost care to those with developmental disabilities. Our services are carefully focused on the unique needs of our clients.

  • 1 Month Ago

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Specialist, Bundled Client Services
  • Nationwide Private Client
  • Remote, OH FULL_TIME
  • Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be th...
  • 1 Month Ago

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Americare Home Care Field Agent
  • Americare Home Care Services
  • Cincinnati, OH FULL_TIME
  • Overview of the Company:- Americare sells pre-paid contracts for a specified number of hours of nonmedical, in-home personal care.- Located in Bloomsburg, Pennsylvania, Americare operates in Pennsylva...
  • 3 Days Ago

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Americare Home Care Field Agent
  • Americare Home Care Services
  • Columbus, OH FULL_TIME
  • Overview of the Company:- Americare sells pre-paid contracts for a specified number of hours of nonmedical, in-home personal care.- Located in Bloomsburg, Pennsylvania, Americare operates in Pennsylva...
  • 3 Days Ago

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Client Care Coordinator
  • Home Instead
  • Powell, OH FULL_TIME
  • Want to make a real difference in the rapidly growing senior care industry? Home Instead offers great industry training, a fun, competitive, family-oriented culture and provides opportunities for pers...
  • 21 Days Ago

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Urgent care
  • HealthEcareers - Client
  • Cincinnati, OH FULL_TIME
  • Location : Fairfield Jungle Jims ( 5440 Dixie Hwy, Fairfield, OH 45014) Flexible schedule is offered! Benefit Components include : Comprehensive package of Health, Dental, Vision, HSA, FSA, Disability...
  • 4 Days Ago

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Head of Customer Support
  • Sequoia India
  • New York, NY
  • **Head of Customer Support** at ActionIQ New York, New York, United States ActionIQ is a Customer Data Platform (CDP) bu...
  • 3/28/2024 12:00:00 AM

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Head of Customer Support
  • ActionIQ
  • New York, NY
  • **Head of Customer Support** at ActionIQ New York, New York, United States ActionIQ is a Customer Data Platform (CDP) bu...
  • 3/28/2024 12:00:00 AM

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Head of Customer Care (German Speaker)
  • Draexlmaier Group
  • Systmes de faisceaux de cbles modernes et intrieurs de vhicules exclusifs: DRAEXLMAIER est synonyme d'innovations automo...
  • 3/28/2024 12:00:00 AM

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Head of Customer Experience
  • Sorare
  • New York, NY
  • **Careers at Sorare** Sorare is the new game for fans of football. Through tradable digital cards, Sorare is designing a...
  • 3/28/2024 12:00:00 AM

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Head of Customer Success
  • PAXAFE
  • Indianapolis, IN
  • Who we are Our supply chain lacks visibility! Every Pharmaceutical supply chain, transportation and quality executive. A...
  • 3/28/2024 12:00:00 AM

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Head of Customer Service (w/m/d)
  • rhenusofficesystems.at
  • Jump to region and choose your preferred country Switch to your chosen country website and discover our services for eac...
  • 3/27/2024 12:00:00 AM

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Head of Customer Service
  • Corza Health
  • Los Angeles, CA
  • ** Corza Medical** ** Head of Customer Service** Reading, PA 19610 WE REWARD YOUR COMMITMENT **AND ENCOURAGE YOUR POTENT...
  • 3/25/2024 12:00:00 AM

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Head of Customer Experience
  • Staff Agency.com LLC (formerly Delta Hire, LLC)
  • Job Summary: As the Director of Customer Experience (CX), you'll spearhead our organization's efforts to deliver excepti...
  • 3/24/2024 12:00:00 AM

Ohio /oʊˈhaɪoʊ/ (listen) is a Midwestern state in the Great Lakes region of the United States. Of the fifty states, it is the 34th largest by area, the seventh most populous, and the tenth most densely populated. The state's capital and largest city is Columbus. The state takes its name from the Ohio River, whose name in turn originated from the Seneca word ohiːyo', meaning "good river", "great river" or "large creek". Partitioned from the Northwest Territory, Ohio was the 17th state admitted to the Union on March 1, 1803, and the first under the Northwest Ordinance. Ohio is historically know...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Head of Client Services - Home Care jobs
$91,881 to $116,752