Head of Client Services - Home Care establishes the overall objectives and initiatives of client services. Ensures staff activities are in compliance with federal, state and local regulations. Being a Head of Client Services - Home Care plans and directs policies for client services and establishes service quality goals. Requires a bachelor's degree. Additionally, Head of Client Services - Home Care typically reports to top management. The Head of Client Services - Home Care manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Head of Client Services - Home Care typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Description
Position Description:
The Manager of Client and Warranty Services plays a pivotal role in ensuring the satisfaction and confidence of our clients through the warranty and any extended maintenance program operation. This role is responsible for leadership over all turnover processes, delivered home services, and the post-delivery service process and teams. This role is the key leader in the attainment of high levels of client satisfaction and collaborates with other functional areas and trade partners to continuously improve processes and services.
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Requirements