Head of Client Services - Home Care establishes the overall objectives and initiatives of client services. Ensures staff activities are in compliance with federal, state and local regulations. Being a Head of Client Services - Home Care plans and directs policies for client services and establishes service quality goals. Requires a bachelor's degree. Additionally, Head of Client Services - Home Care typically reports to top management. The Head of Client Services - Home Care manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Head of Client Services - Home Care typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
We're on the lookout for a Client Care Specialist who can seamlessly blend exceptional customer support with a knack for travel planning. As a Travel Concierge, you'll be the go-to person for our clients, offering not only top-tier assistance but also crafting unforgettable travel experiences.
Responsibilities:
Customer Relationship Management: Cultivate strong connections with clients by actively listening to their needs, providing reliable assistance, and ensuring their satisfaction throughout their journey.
Travel Customization: Embrace the role of a travel specialist, curating bespoke itineraries, suggesting unique destinations, and ensuring each client's travel experience is personalized and exceptional.
Issue Resolution: Tackle customer inquiries and concerns with a solutions-oriented mindset, turning challenges into opportunities to showcase our commitment to outstanding service.
Destination Guidance: Act as a knowledgeable guide, offering insights into various travel destinations, cultural nuances, and insider tips to enhance our clients' overall travel experience.
Proactive Assistance: Anticipate customer needs and actively offer support, making recommendations and providing guidance to enhance their travel journey.
Collaborative Teamwork: Work closely with cross-functional teams to streamline processes, share insights, and contribute to an environment focused on continuous improvement.
Qualifications:
How to Apply:
If you're ready to embark on a career that combines your passion for customer care with the excitement of travel, submit your resume detailing your relevant experience. We're eager to welcome a new team member dedicated to delivering unparalleled service and crafting extraordinary travel adventures for our clients.
Note: Occasional travel may be required for training or professional development purposes.