Head of Client Services - Home Care jobs in Irvine, CA

Description

We are seeking a Head of Partnerships with a demonstrable record of running a strategic partner program that finds, manages, and expands key partnerships to drive more brand presence, leads, and new customers. You will be responsible for managing and expanding our existing partnerships, while implementing processes and strategies to improve how we find, onboard, and manage strategic relationships to drive substantial revenue and demand. You will report to the CRO, and work closely with leadership to meet your objectives and drive more partner-sourced and influenced revenue.

Responsibilities:

*Develop processes for finding, managing, and monetizing strategic partners

*Identify new types of strategic partners, and find and onboard these partners

*Collaborate with other department leaders (marketing, sales, customer success, and product) to understand and refine our joint objectives, attribution models, and internal structure

*Refine joint selling and marketing strategies

*Establish and communicate objectives and reporting for each partner relationship to leadership

*Perform monthly and quarterly partner reviews of goals and refine forecasts

*Define and refine partner incentives, rev share agreements, and /or commissions to optimize results

*Enable and engage partners through the creation of marketing and product assets, and through virtual and in-person meetings and trainings

*Work with marketing and product to ensure assets motivate partners and drive demand

*Own the numbers on partner-sourced and influenced revenue, partner success, and customer retention

*Continually identify ways to improve results and partner engagement

*Evaluate current partner contracts, and identify areas for improvement

*Present strategy and quarterly results to leadership

Requirements

Requirements:

*5 years of SaaS business development experience, 3-5 years in strategic partnerships

*Proven record of driving strategic partner revenue and partner engagement

*Extensive experience in and knowledge of our ecosystem with an existing network of relationships

*Strategic thinker who excels at relationship building

*Data-driven with the ability to prioritize in a fast-paced organization and constantly identify the highest value partners and activities