Head of Client Services - Home Care jobs in Illinois

Head of Client Services - Home Care establishes the overall objectives and initiatives of client services. Ensures staff activities are in compliance with federal, state and local regulations. Being a Head of Client Services - Home Care plans and directs policies for client services and establishes service quality goals. Requires a bachelor's degree. Additionally, Head of Client Services - Home Care typically reports to top management. The Head of Client Services - Home Care manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Head of Client Services - Home Care typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Client Care Team Lead
  • Lovebird Home Care
  • Matteson, IL FULL_TIME
  • LoveBird Healthcare is seeking to hire a talented individual who is driven by the desire to serve others, to fill the position of a Care Coordinator or Client Care Team Lead

    .

    Place of Employment:

        Client’s home, work outside of the client’s home and other work sites as required by Lovebird HQ management.

    Accountable to Lovebird HQ’s Administrator, Manager.
     

    Who Are We?

    LoveBird Healthcare maintains a significant presence across the healthcare ecosystem and delivers in-home health services to seniors, veterans, and the disabled. LoveBird has provided comprehensive wellness and preventive health care to over a 100 patients, offering the best healthcare.

     

    A Day in the Life as a Care Coordinator 

    Responsibilities: 

    • Manage and oversee our entire team of care providers 

    • Communicate effectively with caregivers, clients, families, and other parties.

    • Manage caregiver schedules and requests for time off 

    • Manage all client schedules, ensuring care plans are being met 

    • Maintain accurate client documentation 

    • Participate in/conduct caregiver trainings 

    • Maintain compliance with all legal and company requirements at all times.

    • Ensure that our clients are receiving the very best in care 

    • Willingly participate in night/weekend on-call rotation 

    • Support caregivers, clients, and families by providing accurate information.

    • Maintain a compassionate demeanor at all times 

    • Remain calm and collected in difficult situations 

    • See that all measures are taken to protect client privacy and dignity 

    • Develop treatment/care plans and see that they are properly carried out.

    • Document and report any issues or violations to upper management immediately.

    • Make oversight visits to supervise and assess caregivers 

    • See that client care charts/logs are maintained and monitor client progress.

    • Work to foresee challenges and implement proactive solutions 

    • Demonstrate ability to be a problem solver 

    • Collect feedback to ensure client satisfaction 

    • Provide information to prospective clients and follow up with them.

    • Participate in interviewing, hiring, evaluation, and discipline processes 

    • Take and conduct referral calls.

    • Follow-up with leads. 

    • Send marketing emails to potential clients/leads.

       

    What Are We Looking For?

    The Care Coordinator  will file all sales calls, perform intakes, set up Nurse Assessments, and create plans of care for new clients. Care Coordinator  to schedule caregivers for home care clients and problem solve staffing and scheduling issues and needs that arise.

     

    Experience: 

    • Experience in home care or other health service industries preferred. Sales experience preferred.

    • Requires proficiency in word processing and computer skills (Office Word, Excel, & PowerPoint).

    • Must possess and demonstrate excellent communication, human relations, and organizational skills

    • Required to travel throughout the assigned communities to complete job duties. Driver’s license.

    • Two years office experience, and private duty or healthcare experience preferred

     

    Education: High school diploma required,Certified Nurse Assistant or Medical Assistant and CPR/BLS Card 
     

    Interpersonal Skills: Excellent people, time management, confidentiality and Courtesy skills are a key asset for this position.

     

    How is the Work Schedule?

    This position may require various shifts at various times (including nights, weekends, and sleep-over) at one or more work sites. 
     

    Are You Ready to Join Our Team?

    Our recruiting cycle includes reviewing all applications, and conducting phone interviews. Once we review your application and resume, you will be contacted by phone if you are selected to move forward in our hiring process.

    We will reach out to every applicant once the position is filled to inform you of the status of the position.

     

    Additional Notes

    This position description is not all inclusive. The person hired for this role will be required to perform other duties as deemed necessary.

    All external employment offers are subject to the satisfactory completion of reference, credit, drug, alcohol, and background checks.

     


  • 12 Days Ago

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Home Care Aide
  • Amazing Grace Home Care Services
  • Richton Park, IL FULL_TIME,PART_TIME
  • We are currently seeking Home Care Aide that can provide quality non-medical home care services to our clients in Cook, Will, DuPage Counties. The primary purpose of you job position is to provide eac...
  • 22 Days Ago

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Experienced Home Care Aide
  • Healing Hands Home Care Services, Inc.
  • Matteson, IL PART_TIME,FULL_TIME
  • Home Health Aide Duties and Responsibilities Home Health Aides help patients in a variety of ways, which may include taking their vital signs or giving them medicine under a nurse’s direction. They mu...
  • 1 Day Ago

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Home Care Aide - Chicago
  • Golden Touch Home Care Services - Chicago
  • Chicago, IL FULL_TIME
  • Job Summary: Home health aides act as a bridge to independent living for many seniors as well as those with disabilities who may also require assistance with activities of daily living. From monitorin...
  • 16 Days Ago

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Home Care Aide - Addison
  • Golden Touch Home Care Services - Addison
  • Addison, IL FULL_TIME
  • Job Summary: Home health aides act as a bridge to independent living for many seniors as well as those with disabilities who may also require assistance with activities of daily living. From monitorin...
  • 17 Days Ago

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Patient care technician
  • HealthEcareers - Client
  • Highland, IL FULL_TIME
  • Position Highlights : Position : Patient Care Technician, All Units / All Shifts Location : Highland Park Hospital Full Time / Part Time : Full-Time / Part-time hours available Hours : Days / Evenings...
  • 24 Days Ago

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Head of Customer Support
  • Sequoia India
  • New York, NY
  • **Head of Customer Support** at ActionIQ New York, New York, United States ActionIQ is a Customer Data Platform (CDP) bu...
  • 3/28/2024 12:00:00 AM

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Head of Customer Support
  • ActionIQ
  • New York, NY
  • **Head of Customer Support** at ActionIQ New York, New York, United States ActionIQ is a Customer Data Platform (CDP) bu...
  • 3/28/2024 12:00:00 AM

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Head of Customer Care (German Speaker)
  • Draexlmaier Group
  • Systmes de faisceaux de cbles modernes et intrieurs de vhicules exclusifs: DRAEXLMAIER est synonyme d'innovations automo...
  • 3/28/2024 12:00:00 AM

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Head of Customer Experience
  • Sorare
  • New York, NY
  • **Careers at Sorare** Sorare is the new game for fans of football. Through tradable digital cards, Sorare is designing a...
  • 3/28/2024 12:00:00 AM

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Head of Customer Success
  • PAXAFE
  • Indianapolis, IN
  • Who we are Our supply chain lacks visibility! Every Pharmaceutical supply chain, transportation and quality executive. A...
  • 3/28/2024 12:00:00 AM

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Head of Customer Service (w/m/d)
  • rhenusofficesystems.at
  • Jump to region and choose your preferred country Switch to your chosen country website and discover our services for eac...
  • 3/27/2024 12:00:00 AM

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Head of Customer Service
  • Corza Health
  • Los Angeles, CA
  • ** Corza Medical** ** Head of Customer Service** Reading, PA 19610 WE REWARD YOUR COMMITMENT **AND ENCOURAGE YOUR POTENT...
  • 3/25/2024 12:00:00 AM

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Head of Customer Experience
  • Staff Agency.com LLC (formerly Delta Hire, LLC)
  • Job Summary: As the Director of Customer Experience (CX), you'll spearhead our organization's efforts to deliver excepti...
  • 3/24/2024 12:00:00 AM

Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross domestic product (GDP), the sixth largest population, and the 25th largest land area of all U.S. states. Illinois is often noted as a microcosm of the entire United States. With Chicago in northeastern Illinois, small industrial cities and immense agricultural productivity in the north and center of the state, and natural resources such as coal, timber, and petroleum in the south, Illinois has a diverse economic base, and is a major transportation hu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Head of Client Services - Home Care jobs
$96,259 to $122,315