Head of Ancillary Services jobs in Illinois

The Journeys and Adventures that Await

Manages daily appointments for assigned locations, including all necessary tasks associated with ensuring authorization of all visits

• Manage Epic DAR for assigned locations.
• Touch each therapy encounter for assigned locations to ensure visit is authorized.
• Work collaboratively with Duly Health and Care to assist in identifying therapy-specific information needed from payers.
• Update patient record with therapy authorization.
• Make corrections to orders to therapy or request updated orders from ordering provider (e.g. PT to OT, expired orders, etc.).
• Add external provider orders into Epic.
• Send required provider notes to payer in order to obtain authorization for visits.
• Communicates regularly with assigned locations on updates and/or changes to patient visit authorization.
• Manage C POT referral in basket daily.
• Cover other locations when other Coordinator Ancillary Services are out of the office.
• Keeps up to date with referral process changes.

• Runs the Medicare cap report weekly for PT/OT department, updating with patients monetary progress toward Medicare cap
• Cross check Medicare for prior therapy care outside of Duly Health and Care
• Process Undistributed report for PT/OT department
• Run and complete Open/Unresolved Encounters report
• Build patient estimates as requested and communicate them to patients
• Enter patients into Vital Rock and send access instructions to patients
• Discharge patients from Vital Rock
• Discharge patients from PT/OT
• Run and complete Lost Patient report for assigned locations
• Enter all Joint Journey paperwork into Pinpoint for assigned locations

• Uses online insurance resources to look up insurance approvals
• Collaborates with team of Coordinator Ancillary Services to share best practice
• Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address challenges

The Experiences You Bring

• Patient/client-facing experience preferred
• Knowledge of OSHA, HIPAA, and employment legislation
• High School Diploma or GED
• Experience of 3 or more years preferred
• Preference of experience in a patient/client-facing role and/or familiarity with insurance/authorizations