Head of Ancillary Services directs and coordinates all aspects of non-nursing ancillary services like pharmacy, respiratory, medical records, and occupational or physical therapy. Sets policies and procedures and ensures all services meet the objectives of the organization. Being a Head of Ancillary Services requires a bachelor's degree. Typically reports to top management. The Head of Ancillary Services typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Head of Ancillary Services typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Summary
The Guest Service Agent is the “front line” ambassador of the hotel and is responsible for delivering the highest level of professionalism and attention to detail in all of their interactions with the guest at the front desk. This position accurately records guest information, properly handles and/or remedies guest complaints, responds to guest inquiries accurately and promptly; and provides the guest with excellent customer service, by servicing and anticipating their needs with the Aloha spirit.
Essential Duties and Responsibilities include but are not limited to the following:
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Desired Skills/Education:
Additional Eligibility Requirements:
Other Qualifications:
Physical Demands - The physical demands described herein are representative of those that must be met by the Guest Service Agent to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing duties of this job, the Guest Service Agent is regularly required to stand for long periods, ability to move distances, push/pull, touch, carry/lift, have manual dexterity, hear/listen, bend/stretch, drive and have clear speech. The Guest Service Agent must regularly lift, carry and/or move up to 20 pounds.
Specific vision abilities required by this job include seeing and color perception.
Work Environment – The work environment characteristics described here are representative of those the Guest Service Agent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Guest Service Agent may be subject to shift work, working alone or with others, and have constant verbal and in-person contact with hotel staff and guests. While performing the duties of this job, the employee is regularly exposed office/mechanical equipment, moving objects and indoor work conditions.
The noise level in the work environment is usually moderate.
Schedule Requirements:
Job Types: Full-time, Part-time
Pay: $24.25 per hour
Benefits:
Schedule:
Work setting:
Experience:
Work Location: In person