Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Description
Are you a passionate, honest, and committed individual? We may have a position that excites you! At CCFBank we are in the business of Making More Possible by providing the best products, service, and ideas to our customers every interaction, every day. We are looking for a committed individual with excellent communication skills to lead our Teller Team! As a Head Teller, you will be responsible for providing leadership and support to the Teller team. You will be a crucial part of our team, ensuring that our customers receive the best banking experience by #Makingmorepossible.
Responsibilities:
Requirements:
What can you expect from us?
At CCFBank you are more than just a number, you are a partner to our team. We are dedicated to investing in our colleagues, allowing them to maximize their potential so they can become and remain trusted banking partners by providing them the tools they need to grow and develop in their careers.
Filling your bucket. Each day should fill your bucket. We’re a fun and passionate team. Bring your unique self to work, and always feel to share your thoughts and ideas. We encourage individuality and curiosity.
MORE. We are in the business of Making More Possible by delivering exceptional customer experiences every interaction, every day! It is the essence of how we do business and who our people are.
Innovate and grow. We Make MORE Possible for our Colleagues and Grown Our Own! We support internal mobility and want to help you achieve the next step in career development.
Community. We deeply care for the communities where we work and live. We value each community and the many organizations and groups that make them unique.
If this sounds like an exciting opportunity for you, apply online at ccf.us by May 10.
If you need assistance applying, please email HR@ccf.us.
CCFBank is committed to fostering and cultivating an inclusive and diverse culture and we are proud to be an Equal Opportunity Employer, including disability and veterans. We recognize our colleague’s individual talents and unique perspectives to continue to Make More Possible.