Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Somerset Savings Bank is offering a $2,000 bonus to the qualified candidate hired for a Head Teller position in our MANVILLE location! (Paid after three months of active employment)
Qualified candidates must have at least two years of domestic bank teller experience and six months of supervisory experience.
SCHEDULE:
Mondays – Friday – 8:45 am – 5:15 pm; Saturdays (as scheduled) 8:15 am – 12:15 pm
Hiring a Head Teller for our MANVILLE location.
HEAD TELLER RESPONSIBILITIES:
· Greets customers, answers questions and directs customers to appropriate party.
· Provide friendly and efficient customer service in person and / or over the telephone.
· Process banking transactions including, but not limited to deposits, withdrawals, check item redemption, account holds, redemption / reissue US Savings Bonds; accepts payments for loans, safe deposit rentals.
· Balance currency, coin, and checks in cash drawer daily and prepare corresponding proof sheet.
· May be responsible for all closing procedures of the branch facility.
· Has working knowledge of bank products and services.
· Actively participates in the Bank’s Sales program, suggesting and selling products and services to new and existing customers face‑to‑face, by telephone or by mail.
· Be familiar with and adhere to banking regulatory and reporting requirements.
· May be responsible for assuring daily proof and upkeep of ATM.
· May open accounts for new and existing customers.
· Ensure that tellers are courteous, pleasant and efficient in transacting business.
· Ensure tellers are being alert to the needs of the customers and suggesting additional services and products.
· Direct teller proving.
· Assist tellers in resolving problems or locating differences.
· Schedule breaks and lunch periods.
· Oversee supplementary training of new tellers.
· Responsible for daily compliance with Currency Transaction and Reporting requirements.
· Control amount, security, movement and disbursement of all branch cash and coin.
· Delegate clerical duties assigned to the tellers’ area and ensure satisfactory completion.
· Ensure completion of recap of terminal proof sheet.
· Assist management in motivating staff towards sales goals.
· Ensure compliance with established policies, procedures and security.
· Establish, promote and maintain good customer relations.
· Maintain current knowledge of all position related procedures and compliance.
·Proficiently read, write and speak the English language.
· Perform additional duties as assigned by management necessary to maintain an efficiently run office, including cross-training in other Department or Bank functions.
· Ability to work varied hours / days as business dictates.
· May travel to Bank or other locations for job related functions.
BENEFITS:
· Retirement plans
· Health insurance
· Paid days off
· Overtime rate paid for Saturday hours worked
PRE-EMPLOYMENT SCREENING:
· Credit check
· Criminal Check
· Reference Check
SOMERSET SAVINGS BANK RETAINS THE RIGHT TO CHANGE OR MODIFY JOB DUTIES AT ANY TIME. THE ABOVE JOB DESCRIPTION IS NOT ALL ENCOMPASSING NOR IS IT TO BE CONSIDERED A CONTRACT OF EMPLOYMENT.
SOMERSET SAVINGS BANK IS AN EEO EMPLOYER.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
Physical Setting:
Schedule:
Supplemental Pay:
COVID-19 considerations:
All customers and employees are required to wear a face covering when in any Somerset Savings Bank building. Desk shields are between customers and employees.
Experience:
Work Location: One location