Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Head Teller- Rockland
Rockland Federal Credit Union is looking for an outgoing, friendly, service-focused leader to join our team in Rockland. If you enjoy working with people and have teller experience, this could be the position for you!
About RFCU
At RFCU, we are committed to member service. Our Rockland branch has been a fixture of the community for over 60 years. We know that our success relies on our dedicated employees and their commitment to our members.
With 8 branch locations and over 11 back-office departments, career growth potential is unlimited.
A day in the life as a Head Teller
Working on our Rockland teller line will put you face-to-face with our members. In addition to providing support to the teller line, supervisory tasks are also included within the Head Teller role.
As a first point of contact, you'll have the opportunity to develop relationships with the members and they will come to trust you.
As a Head Teller, you may assist with coverage at other area branches as needed. It's a great way to get to know co-workers you may otherwise never meet! At RFCU we pride ourselves in setting you up for success with on-the-job training and an introductory period for plenty of feedback and coaching.
The Head Teller position requires a high school diploma or equivalent, two years of teller experience, current knowledge of financial products / services and ability to engage members in discussing their financial needs.
Demonstrated supervisory / leadership skills. Strong communication and accuracy skills. Positive / professional demeanor.
Effective in a fast-paced environment. Proficiency with PC and financial software systems. Able to lift up to 50 pounds and stand for long periods.
Work Schedule and Benefits
As a Head Teller, you will work a 40-hour, full-time schedule that includes extended hours on Thursday and Friday, and a half-day every other Saturday.
Here's a sample schedule :
Week 1 Week 2
Monday 7 : 30am - 4 : 30pm 8 : 30am - 5 : 00pm
Tuesday 7 : 30am - 5 : 00pm 8 : 30am - 5 : 00pm
Wednesday OFF 8 : 00am - 4 : 30pm
Thursday 7 : 30am - 4 : 00pm 10 : 00am - 6 : 30pm
Friday 8 : 00am - 6 : 00pm 7 : 30am - 4 : 00pm
Saturday 7 : 30am - 1 : 30pm OFF
RFCU offers a full benefit package offering coverage the first day of employment, including Blue Cross Blue Shield medical benefits, dental benefits, 401k with company match and profit sharing potential, flexible health and dependent care plans and life, AD&D and LTD insurances.
We also offer a generous and flexible tuition reimbursement program. PTO is offered to assist our employees in taking care and relaxing with family and friends.
Are you ready to apply?
If this sounds like what you are looking for then the next step is to apply! You will need to upload your resume and answer a few basic questions.
Our Human Resources team will review your application to determine your qualifications for the position. Our interview process consists of an initial telephone interview with Human Resources, followed by an in-person interview with the hiring manager for qualified candidates.
At that point if we are the right fit for each other, you will move to the final steps of references, credit and background check.
Apply today and join our team!
Job Posted by ApplicantPro
Last updated : 2024-04-24