Head Teller jobs in Louisiana
Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Head Teller jobs
Teller, Head
- Synergy Bank
-
Gray, LA
FULL_TIME
-
LOCATION: 3855 West Park Ave, Gray, LA 70359
SCHEDULE: 40 Hours (Monday - Friday: 8-hour shift between 7:30 AM and 6:15 PM, Saturday rotation: 8:45 AM - 12:15 PM)
DEPARTMENT: Retail Sales
SUPERVISOR: Branch Manager
POSITION SUMMARY: The Head Teller is directly responsible for overseeing a team of Tellers that report to them daily. The Head Teller will also step in to assist customers and other Tellers as needed or as directed by management. They will conduct performance evaluations, train or coach their team where necessary, and strive for continued growth within their team of Tellers.
POSITION RESPONSIBILITIES: General Job Functions- Performs normal Teller duties as needed, or as directed by management.
- Protects customers and the bank from fraudulent activity including counterfeit checks, unfair, deceptive and abusive practices, and elder abuse.
- Audits Assistant Head Teller’s cash drawer monthly.
Vault custodian duties:- Maintains adequate cash inventory for teller department, monitoring total cash on hand and notifying management of outages, including over-limit at the end of the workday.
- Balances and records vault transactions daily.
- Ensures that all vault transactions are done under dual control by at least two qualified bank employees.
- Verifies all money received or sent for federal deposit.
- Recording and spot-checking bait money for vault and all cash drawers.
- Making sure all cash, coin and negotiables are secured daily before leaving the bank.
Provides the Synergy Bank standard of excellence in customer service:- Providing excellent customer service to every guest of the Bank by greeting them and managing their inquiries.
- Acts as a role model by possessing a strong work ethic, is able to balance records well, and demonstrate a firm knowledge of all the inner workings within the department.
- Monitors customer activity to ensure that everyone receives satisfactory service.
- Manages unusual window transactions and answers difficult customer questions.
- Encourages sales referrals from their team while providing consistent referrals themselves.
- Assists in answering telephones when necessary.
Assumes accountability of the overall Teller function of the branch:- Provides knowledge and guidance in problem solving, motivation, and employee development of all team members.
- Executes approvals and overrides as requested.
- Prepares work schedules weekly while anticipating staffing needs during breaks based on customer traffic.
- Ensures that customers are met with appropriately trained staff who are ready to go at the advertised time.
- Trains new staff in use of bank’s equipment, their policies, procedures, all customer service activities, cross-selling, and effective and accurate processing of customer account transactions.
- Conducts departmental meetings while acting as a liaison between the Tellers and the Branch Manager.
- Reviews staff Reg CC holds.
- Maintains an open line of communication with staff and all other departments.
- Conducts performance evaluations by identifying the developmental needs of his/her staff while coaching, mentoring, and helping to improve their knowledge and/or skills.
- Ensures security procedures and all bank policies are followed.
- Ensures all required duties are completed timely, such as money order remittance, work in courier bag by deadline, re-cap sheet complete, timers set and armed, etc.
- Assists Tellers in locating cash discrepancies and audits tellers when out of balance.
- Responsible for reporting any outages and making necessary collection efforts.
- Conducts monthly cash and required audits of money orders, official checks, gift cards, other negotiables, reviews ATM, night deposits, surveillance, and branch logs for accuracy in the absence of the Assistant Head Teller.
- Participates on ATM on-call response and alarm response teams.
- Carries out various duties as directed by their supervisor.
REQUIRED QUALIFICATIONS:- Ability to adapt and problem solve with minimal notice.
- Ability to resolve conflicts between co-workers.
- Ability to exhibit positivity and cooperation while embracing the ideas of others.
- Must be aware of the actions and reactions of others and respond appropriately.
- Ability to utilize decision making skills.
- Advanced knowledge of bank products in order to train team members and assist with cross-selling.
- Must have reliable transportation to commute to and from work.
EDUCATION AND EXPERIENCE REQUIRED:- Minimum of 2 years teller experience
- Previous experience in a supervisor role.
- High School Diploma or GED equivalent.
EDUCATION AND EXPERIENCE PREFERRED:- Minimum of 3 years previous Head Teller experience or five years Assistant Head OR Senior OR Vault Teller
- Knowledge of CSI / NuPoint system.
- Associates or higher in Business or related area of study.
COMMUNICATION: Must be able to communicate information professionally to supervisors and co-workers both verbally and in written format.
PHYSICAL REQUIREMENTS:- Ability to adapt to a flexible work schedule, which will generally consist of 40 hours of work per week but given that he/she is in a supervisor role, they will need to make themselves available Monday - Friday: 8-hour shift between 7:30 AM and 6:15 PM, Saturday rotation: 8:45 AM - 12:15 PM
- Must exhibit proper dexterity with both hands and all digits.
MENTAL REQUIREMENTS:- Must have the attention span to stay alert and attentive during a “normal” 8 – 10 ½ hour workday.
- Physical and cognitive ability to perform the essential duties and functions of his/her job.
Equal Opportunity Employer / Veterans / Disabled - 14 Days Ago
Head Teller
- M C Bank and Trust Co.
-
Morgan, LA
FULL_TIME
- Job Description: A successful Head Teller is versatile, flexible, and talented being able to multi-task within the branch. This employee will process transactions, handle account maintenance while exh...
- 15 Days Ago
Head Teller
- Synergy Bank
-
Baton Rouge, LA
FULL_TIME
- LOCATION: 6323 Mourning Dove Drive, Baton Rouge, LA 70817 SCHEDULE: 40 Hours (Monday - Friday, 7:30 AM - 5:30 PM) DEPARTMENT: Retail Sales SUPERVISOR: Branch Manager POSITION SUMMARY: The Head Teller ...
- Just Posted
Head Teller
- Red River Bank
-
Baton Rouge, LA
FULL_TIME
- Summary Supervises and coordinates activities of workers engaged in receiving and paying out money and keeping records of transactions in banks and similar financial institutions by performing the fol...
- 1 Month Ago
Teller, Head
- Synergy Bank
-
Thibodaux, LA
FULL_TIME
- LOCATION: 209 East Bayou Road, Thibodaux, LA 70301 SCHEDULE: 40 Hours (Monday - Friday: 8-hour shift between 7:30 AM and 6:15 PM, Saturday rotation: 8:45 AM - 12:15 PM) DEPARTMENT: Retail Sales SUPERV...
- 25 Days Ago
Resource Specialist (Head Teller)
- First Guaranty Bank
-
Denham Springs, LA
FULL_TIME
- Great employees are essential to maintaining the confidence our customers place in us. FGB believes that our employees are our greatest asset as demonstrated in their professionalism and dedication. W...
- 6 Days Ago
Head Teller jobs at Popular Companies
Head Teller Norco Branch- On Site
- Citigroup
-
Norco, CA
- The Head Teller is an entry-level position responsible for executing day-to-day banking activities, including the delive...
- 4/19/2024 12:00:00 AM
Training Specialist
- The Farmers Bank of Appomattox
-
Appomattox, VA
- Description: To work under the direction of and in collaboration with the Human Resources Officer to provide training to...
- 4/19/2024 12:00:00 AM
Resource Specialist (Head Teller)
- First Guaranty Bancshares, Inc.
-
Denham Springs, LA
- Great employees are essential to maintaining the confidence our customers place in us. FGB believes that our employees a...
- 4/18/2024 12:00:00 AM
Assistant Head Teller - Store Supervisor
- Myrepublicbank
-
Philadelphia, PA
- ** Assistant Head Teller - Store Supervisor** **Job Category****:** Customer Service **Requisition Number****:** ASSIS00...
- 4/18/2024 12:00:00 AM
Head Teller
- The Bank of Princeton
-
Chesterfield, NJ
- Job Description Job Description The Bank of Princeton has exciting career opportunities! Our goal to hire and retain tal...
- 4/17/2024 12:00:00 AM
Head Teller
- Peoples National Bank
-
Marion, IL
- Job Description Job Description Peoples National Bank is seeking a highly motivated, customer service oriented individua...
- 4/17/2024 12:00:00 AM
Retail Services Rep II (Bank Teller, Sr. Teller, Head Teller)
- Security Federal Bank
-
Columbia, SC
- The Retail Services Representative II is responsible for handling customer service transactions while providing an excep...
- 4/17/2024 12:00:00 AM
Member Service Representative
- SHELL WESTERN STATES FEDERAL CREDIT UNION
-
Martinez, CA
- Shell Western States Federal Credit Union is seeking a Member Service Representative to join a well-established Credit U...
- 4/17/2024 12:00:00 AM
About Louisiana
Louisiana is bordered to the west by Texas; to the north by Arkansas; to the east by Mississippi; and to the south by the Gulf of Mexico.
The state may properly be divided into two parts, the uplands of the north, and the alluvial along the coast.
The alluvial region includes low swamp lands, coastal marshlands and beaches, and barrier islands that cover about 20,000 square miles (52,000 km2). This area lies principally along the Gulf of Mexico and the Mississippi River, which traverses the state from north to south for a distance of about 600 mi (970 km)) and empties into the Gulf of Mexico; ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Head Teller jobs
$36,755 to $45,889
Most Popular Cities in Louisiana for Head Teller Jobs
What does a Head Teller do?
Head Teller in Albany, NY
Head tellers work where the tellers do- at all of the bank’s branches, whether they are in buildings of their own or grocery stores.
January 19, 2020
Head Teller in Baltimore, MD
A job as a Head Teller falls under the broader career category of First-Line Supervisors of Office and Administrative Support Workers.
February 12, 2020
Head Teller in Lima, OH
As business picks up, tellers can be rushed in an effort to serve clients the fastest way possible during rush time and are likely to make mistakes. Many of our clients find they are paying a fairly significant amount of overtime annually for staff to track down errors.
November 28, 2019