Head Golf Professional jobs in Towson, MD

Description

The Head Golf Professional is responsible for ensuring exceptional service for our members, guests, and employees. This role involves managing the golf shop, assisting with tournaments and events, providing golf instruction, and ensuring memorable experiences. The Head Golf Professional serves as a leader, mentor, and ambassador for the golf operation, promoting the game of golf and fostering a welcoming and inclusive environment for players of all levels. This is an exciting opportunity for a passionate professional looking to continue their advancement in the golf business.  

Queenstown Harbor Golf Course is owned and managed by The Brick Companies. As a member of The Brick Companies team, in a leadership position, you are empowered to do what it takes to make a positive difference, exceed expectations, build great relationships, and earn loyalty.

This position reports to the Director of Golf. Responsibilities include but are not limited to the following:  

Essential Functions:

Golf Operations Management:

Oversee daily operations of the golf shop, including merchandise sales, tee sheet

management, and member/guest check-in

This position will be expected to work open and close shifts when needed

Coordinate with other departments to ensure seamless daily operation

(Turf-Care, Events, Food & Beverage, and Marketing)

Develop and implement efficient procedures to enhance the golf experience for our

patrons

Monitor pace of play and enforce course policies to ensure a smooth flow of play

Member and Guest Relations:

Build strong relationships with members and guests, anticipating their needs and

   exceeding expectations

Address member/guest concerns and feedback promptly and professionally.

Act as an ambassador for the club, promoting Queenstown Harbor and fostering a sense

   of community among players

Develop and implement programs to engage members in golf-related activities

Ensure the proper management of League play at the property

Staff Management and Training:

Recruit, hire, train and supervise the Starters, Greeters, Course Ambassadors, and Cart

   Attendants.

Promote a positive and collaborative work environment, providing ongoing feedback and

   coaching to team members.

Ensure staff adherence to club policies and procedures, including safety and customer

   service standards.

Scheduling of outside staff to ensure proper coverage based on the needs of the day.

Conduct performance evaluations and provide constructive feedback.

Merchandising:

Work collaboratively with the Director of Golf to manage the inventory in the golf shop

   ensuring a clean, well-organized retail space

Implementation of effective merchandising strategies to drive sales

Stay current with industry trends and developments in golf equipment and apparel

Requirements

Qualifications:

Excellent customer service and communication skills with the ability to work

   independently as well as part of a team

Strong organizational skills and attention to detail are essential

Flexible schedule, including weekends and holidays

5 years minimum experience required as an Assistant Golf Professional

PGA Membership or pursuit of a PGA Membership preferred

Proficient in golf instruction and club fitting

Bachelor’s degree in a related field is preferred.

Knowledge, Skills and Abilities:

• Excellent interpersonal skills
• Excellent organizational skills and administrative abilities
• Must be able to write, speak, and read, the English language.