Hardware Engineer jobs in Texarkana, AR

About the Company

Hardware Resources and its sister brands Top Knobs, Atlas Homewares, and Task Lighting, are the leading cabinet hardware and lighting companies in our industry. Across our brands, we design, engineer, manufacture and sell decorative and functional hardware, cabinet organizers, wood products, and LED lighting. We sell our own and only our own products, stocking over 24,000 products in 8 warehouses across the country, and typically shipping same-day. We are a growing company servicing manufacturing, retail, showroom, wholesale, and online retail customers.

We create a family environment in which employees are valued, motivated, and encouraged to reach their full potential. We foster entrepreneurial spirit and imaginative teamwork with freedom to act. For full-time positions, our company offers competitive wages, career growth opportunities, and a generous benefit package that includes PTO (sick time, paid vacation), holidays, 401K, Personal Assistance Program, medical, dental, vision, and life insurance. Hardware Resources is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce.

About the Job

We are seeking a self-driven individual to complement our existing Information Technology team and assist with providing superior customer service to our company’s users. As the first line of defense for the IT department, it is important for the IT Support Specialist to maintain an upbeat and positive attitude, positive energy, and enthusiasm from one interaction to the next. This position will work closely with our team to resolve day-to-day issues as they arise as well as participating in department projects and goals. This position will be located in Bossier City, Louisiana.

Key Duties and Responsibilities

• Provide first-level support for all systems including software and hardware for all platforms, problem determination/isolation, analyzing problem data, escalating complex problems to the appropriate IT staff or service vendors, and communicating final resolution to users.
• Respond to telephone help desk calls and ensure all user support calls and service requests are tracked and handled or escalated in a timely manner.
• Responsible for updating service requests and relaying those updates to users.
• Provides training to users on hardware and software.
• Maintain or create documentation on systems or procedures.
• Ensure the computer/equipment room is maintained at prescribed temperature levels and in a clean and orderly condition.
• Monitor and report system performance issues as necessary.
• Participate in department driven projects/goals and provide input for future department goals.
• Maintain the confidential nature of matters pertaining to employees, company records, policies, and customer lists.
• Perform all duties in a manner that ensures the IT Department will meet or exceed the measurable objectives for service level to users and system availability.

Required Knowledge and Skills

• Excellent customer service skills a must.
• Ability to communicate with all levels of management in a clear, friendly, and confident manner. Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Must be self-motivated and be able to handle more than one function at a time by being well organized.
• Good mathematical and clerical aptitude for accurate record keeping.
• Must be able to read, write, speak, and understand English.

Education and Employment Experience

• IT Support Specialist must possess a high school diploma. Bachelor’s degree in CIS or CS or a minimum of 2-3 years related experience required.
• IT Certifications in VMWare, Microsoft, and/or Cisco is preferred.
• Experience with the Office 365 Suite is preferred.
• Experience with Microsoft SQL 2005/2008/2012 is preferred.
• Understanding of virtualization and VDI solutions, VMWare ESX, and VMView/Horizon systems is preferred.
• Experience with manufacturing and/or logistics systems is preferred.

Physical Demands/Environment

• Physically mobile with reasonable accommodations including the ability to lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop and stack.
• Must be able to respond calmly and make rational decisions when required.
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, and crowds.
• Must be able to maneuver around computer office/work areas, effectively work in high traffic areas, and respond to visual and aural cues. Must have the manual dexterity to operate a computer and other necessary office equipment.

Additional Information

• Occasional travel to other Hardware Resources locations is required.
• All new employees are required to pass a drug screen and background check.
• During the interview process you may be asked to perform a skills test.

Job Type: Full-time

Pay: $35,747.04 - $43,050.20 per year

Work Location: In person