HVAC Supervisor supervises and coordinates the operations, maintenance and service repairs on heating, ventilating, and air conditioning systems. Oversees the installation of new units and replacement parts and ensures work is completed according to company, product, or engineering specifications and established safety guidelines. Being an HVAC Supervisor conducts quality testing and inspections. May authorize equipment, supplies, parts, or repairs purchases. Additionally, HVAC Supervisor may require a bachelor's degree. Requires an HVAC Mechanical State License and EPA Section 608 Certification (CFC). Typically reports to a manager. The HVAC Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an HVAC Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Reports to: General Manager, National Accounts
Position Title: Customer Care Supervisor
Who We Are:
At Nortek Global HVAC (NGH), we have a passion to make the world breathe easier. We engineer top-tier residential, commercial, and manufactured housing HVAC equipment that our contractors love to install, our end-users comfortably enjoy, and our partners proudly carry. As a Madison IAQ company, we are committed to our mission of making the world safer, healthier, and more productive. Our mission, alongside our core values of trust, bias for action, and an entrepreneurial spirit are what enables us to build something truly remarkable that will long outlast us.
Position Summary: Lead a team of customer care representatives whose primary role is to perform duties required to act as the internal liaison between Nortek Global HVAC and the customer base. This role will be key to improving the customer experience and building strong relationships.
Position Responsibilities:
Position Qualifications
Education: Requires a two-year degree from an accredited college or HVAC technical school. Bachelor’s degree is preferred or equivalent experience.
Experience: 3 years
Skills and Abilities: Which may be representative, but not all inclusive of those commonly associated with this position.
Nortek Global HVAC offers a comprehensive compensation and benefits package. To learn more about us, please visit our company website at http://www.nortekhvac.com/.
Nortek Global HVAC is an equal opportunity employer and does not unlawfully discriminate against any applicant on the basis of race, color, religion, sex national origin, age disability, sexual orientation, or any other class protected by federal or state law.