Title: Customer Success Manager - Automotive Bookkeeping Software
Location: Alpharetta, Georgia
Company Overview:
ESC Auto Group / Wicked File is a cutting-edge startup revolutionizing the automotive industry with our automated bookkeeping solutions. We simplify financial processes, enabling businesses to focus on what they do best. As we continue to grow, we’re seeking passionate individuals to join our team and contribute to our mission of transforming automotive bookkeeping.
Role Summary:
We are looking for a Customer Success Manager with experience in bookkeeping, preferably within the automotive sector. The ideal candidate will possess an outgoing personality and have the ability to understand and articulate complex processes clearly and concisely. This role involves onboarding and training customers on our software, ensuring they are fully equipped to utilize our system effectively.
Key Responsibilities:
• Conduct onboarding sessions for new clients, guiding them through our software setup and customization.
• Develop and deliver training materials tailored to different learning styles and needs.
• Provide ongoing support and advice to customers, ensuring they maximize the software’s benefits.
• Gather customer feedback and work closely with our development team to enhance product features.
• Monitor customer health metrics and implement strategies to maintain high satisfaction levels.
Requirements:
• Proven experience in bookkeeping or accounting, with a preference for candidates familiar with the automotive industry.
• Excellent communication and interpersonal skills, with the ability to engage effectively with a diverse range of clients.
• Quick learner with a knack for breaking down complex processes into understandable steps.
• Comfortable working in a fast-paced startup environment and adaptable to change.
Benefits:
• Competitive salary with a matching 401(k) plan.
• 5-day work week, paid holidays, and sick leave.
• Comprehensive health, dental, and vision insurance with low deductibles.
• Significant growth and advancement opportunities within the company.
How to Apply:
Please send your resume and a cover letter explaining why you’re a perfect fit for this role