Guest Services Supervisor - Casino jobs in Wyoming

DESCRIPTION: Execute monetary transactions for guests in an assigned window bank. Maintain an accurate balance count of company assets while providing excellent customer service at our Wind River Hotel & Casino and Little Wind Casino locations. Title 24: Non-Sensitive Safety Position.

DUTIES AND RESPONSIBILITIES: The following is a list of the main duties/responsibilities: other duties may be assigned as deemed necessary.

· Maintain accurate handling of guest and company funds by processing all transactions and documentation in accordance.

· Exchange gaming chips and tickets, cash checks, credit/debit transactions, and hand pay/jackpot payouts.

· Maintain till balance and safeguard casino cage assets during assigned shift.

· Strong communication skills with the ability to assist guests with inquiries and advise on current promotions.

· Maintain professional appearance and workstations.

· Performance of duties requires standing for majority of shift.

· Must adhere to all Tribal Ordinance, Regulations, Minimum Internal Control Standards (MICS), System of Internal Controls (SICS), and Casino Policies and Procedures.

· Perform other job-related duties as assigned by supervisor and/or manager.

REQUIREMENTS:

· Available nights, weekends, holidays, and other times as deemed fit by manager.

· Cash handling experience preferred.

· Proven ability to work with numbers and cash accurately.

· Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

· Ability to operate calculators, computers and money counters for cash and coin.

· Ability to read, analyze and interpret simple documents, such as safety rules, operating and maintenance instructions and procedure manuals.

· Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with frequent changes, delays, and unexpected events.

· Basic analytical and deductive reasoning ability. Must be competent in computer skills.

· Well-organized with a customer-oriented approach.

· Adaptable and willing to learn new techniques.

· Must have significant experience in a gaming environment.

· Complies with policies and procedures.

CONDITIONS OF EMPLOYMENT:

· Must be licensable under the requirements of the Northern Arapaho Gaming Agency.

· Must be 18 years old

· Must have a valid Wyoming driver’s license.

· Must be able to pass a background check

· Must pass a pre-employment drug test.

WORK ENVIRONMENT:

· Must be able to work in a second-hand smoke, high noise, bright lights, dusty and smoke-filled environment.

· Must have ability to deal with and adapt to frequent changes, delays, and unexpected events at times.

· Must be able to work sitting at workstation for duration of the shift

· Must be able to lift 25 lbs.

BENEFITS:

· Health Insurance- employee is eligible within 60 days of initial hire date.

· 401K- employee is eligible after one year of in-service and 1,000 working hours.

· Dental and Vision Insurance-employee is eligible to apply within 60 days of initial hire date.

· Guaranteed Life Insurance-employee is eligible from 1st day worked.

Job Type: Full-time

Pay: $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work Location: In person