Guest Services Supervisor - Casino jobs in Michigan

Guest Services Supervisor - Casino supervises the bell, door, and valet functions and assists when short staffed. Resolves all guest requests, or problems. Being a Guest Services Supervisor - Casino escalates any serious issues to manager and coordinates the solutions. Requires a high school diploma or equivalent. Additionally, Guest Services Supervisor - Casino typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Guest Services Clerk
  • Ojibwa Casino
  • Marquette, MI FULL_TIME
  • If you're looking for a fun and different place to work, then the Casino is the place to be! The environment is filled with colorful lighting, slot machines, customers coming to have a good time, restaurants, bars and more!

    POSITION: Guest Services Clerk
    LOCATION: Marquette (Harvey), Ojibwa Casino
    WAGE: $13.00/hour tips
    STATUS: Part-time (up to 37hrs/wk)
    BENEFITS: Paid sick time, Paid vacation time, Employee Assistance Program, Birthday off paid, 401k with a match after 1 year

    POSITION SUMMARY: This position opens new customer accounts, provides customer information services and greets tour groups, ensuring guests are given the highest level of service. Responsible for selling the casino experience to customers using our facilities, participating in special events and promotions and encouraging more frequent guest visits. This non-exempt position works swing shifts as assigned to include nights, weekends and holidays.

    QUALIFICATIONS/REQUIREMENTS:
    1. High School Diploma, GED or High School Certificate of Completion is required.
    2. Problem solving and communication skills are needed.
    3. Good math/computer and clerical skills are essential.
    4. Experience using a cash register and other standard office machinery, preferred.
    5. Previous experience in hospitality, sales, marketing, promotions and/or public relations, preferred.
    6. Must be able to deal with the general public and fellow employees with tact, courtesy, respect, objectivity and maturity.
    7. Must be able to establish/maintain productive working relationships with guests, staff and other departments.
    8. Must be able to obtain a gaming license and maintain licensure throughout employment.
    9. Must be willing to work a flexible schedule, including nights, weekends and holidays.
    10. Must be willing and able to obtain additional education and training as needed.

    DUTIES AND RESPONSIBILITIES:
    · Greets and assists guests, in a friendly and polite manner, as a casino representative and provides information concerning casino programs/promotions and casino amenities, off-site attractions, motel, restaurant and Rewards Club program.
    · Provides customer information services and happily greets tour groups, ensuring guests are given the highest level of service.
    · Answers incoming Casino calls and directs them to the proper extension &/or notifies staff there is a call on hold for them.
    · Enters new customer accounts.
    · Provides information and Rewards Club services to all club members.
    · Issues promotional amenities, redeems coupons and maintains accurate records.
    · Greets buses and distributes Rewards Club cards and requested coupon packages to passengers.
    · Explains any benefits provided to customers that are outside of standard policy.
    · Arranges special services for quality customers.
    · Assists Guest Services Supervisor with special events, including attending offsite events.
    · Coordinates player development functions on and off property.
    · Keeps a list of high-end customers, maintaining contact via phone and personal letters and ensures that they have a great gaming experience.
    · Adheres to regulatory, departmental and company policies in an ethical manner.
    · Performs all other job related duties as assigned by their supervisor.
    · Responsible for Title 31 compliance.
    · Adheres to Federal Tax Reporting requirements for an assigned shift.
    · Conducts and records accurate inventory control.
    · Complies with Employee Health & Personal Hygiene Procedures.
    · Other duties and tasks as assigned.

    PHYSICAL REQUIREMENTS:
    1. Must be able to stand, sit, walk and bend/stoop.
    2. Must be able to lift/carry up to twenty-five (25) pounds, push/pull a maximum of twenty-five (25) pounds.
    3. Must be able to tolerate varying noise levels, dust and/or smoke.
    4. Employee must pass a pre-employment background, physical and drug screen.

    This summary is intended to indicate the kinds of tasks that will be required of this position and shall not be construed as declaring what the specific duties and responsibilities of the position shall be. It is not intended to limit or modify the right of the supervisor to assign, direct and control the work of the employee, nor to exclude other duties not mentioned that are of a similar kind.

    The Keweenaw Bay Indian Community does not discriminate on the basis of race, color, national origin, sex, religion, or age in employment. However, individuals of Indian Ancestry and Veterans will be given preference by law.'
    '
    Work Location:

    • One location

    Work Remotely

    • No

    Job Type: Part-time

    Pay: $16.00 per hour

    Benefits:

    • 401(k)
    • 401(k) matching
    • Employee discount
    • Paid time off

    Schedule:

    • 8 hour shift
    • Day shift
    • Evening shift
    • Monday to Friday
    • Night shift
    • Weekends as needed

    Work Location: In person

  • 1 Month Ago

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Guest Services Representative-Petoskey
  • Odawa Casino Resort
  • Petoskey, MI FULL_TIME
  • Odawa Casino ResortJob Description Job Title:Guest Services Representative-Petoskey Reports To: Guest Services SupervisorDepartment:MarketingMinimum Pay Rate:$16.50 per hourJob Code:GSREPPay Grade:MRK...
  • 4 Days Ago

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Guest Services Representative
  • FOUR WINDS CASINO RESORTS
  • New Buffalo, MI FULL_TIME
  • $500 Sign On Bonus for new hires starting before June 30, 2023! $250 paid on first full paycheck $250 paid after 90 days of continuous employment Join an award winning hospitality organization that en...
  • 10 Days Ago

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Guest Service Supervisor FOH - 24-0038
  • Little River Casino Resort
  • Manistee, MI FULL_TIME
  • SUMMARY: Overall supervisory oversight of the Front Desk operations and assist with Gift Shop operations within the hotel department. Assist and do what you and your department can to create a fun, ex...
  • 4 Days Ago

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Guest Services Administrative Supervisor
  • The Henry Ford
  • Dearborn, MI PART_TIME
  • The Henry Ford is a nonprofit organization, an internationally recognized cultural destination, and a one-of-a-kind workplace. Our team is inspired daily by one another as well as the authentic storie...
  • 8 Days Ago

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Guest Services Supervisor
  • Great Wolf Lodge Resorts
  • Traverse, MI FULL_TIME
  • Pay: $19.75 per hour At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in execut...
  • 1 Month Ago

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Guest Services Coordinator
  • Ralph Lauren (Corporate, Stores)
  • New York, NY
  • Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle pro...
  • 3/29/2024 12:00:00 AM

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Guest Services Coordinator
  • TAG Consultants LLC
  • Punta Gorda, FL
  • Job Description Job Description As a Guest Service Coordinator, you'll play a vital role in ensuring our guests have a s...
  • 3/29/2024 12:00:00 AM

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Guest Services Coordinator
  • Worley Wax LLC
  • Saint Petersburg, FL
  • Job Description Job Description PRIDE WAX is growing! We are seeking a Guest Services Coordinator to become a part of ou...
  • 3/29/2024 12:00:00 AM

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Guest Services Coordinator
  • Highlights for Children
  • Honesdale, PA
  • Guest Services Coordinator Department: Highlights Foundation Reports To: Highlights Foundation Manager FLSA Status: 40 h...
  • 3/27/2024 12:00:00 AM

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Guest Services Coordinator
  • Van Michael Salon
  • Atlanta, GA
  • Job Description Job Description Van Michael Salon, the largest Aveda in the world is seeking Guest Services Coordinators...
  • 3/26/2024 12:00:00 AM

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Guest Service Coordinator
  • Autumn Lake Healthcare at Spa Creek
  • Annapolis, MD
  • Autumn Lake Healthcare at Spa Creek - Join our wonderful team as a Guest Service Coordinator today! Autumn Lake Healthca...
  • 3/26/2024 12:00:00 AM

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Guest Service Coordinator
  • Blo Blow Dry Bar
  • Southlake, TX
  • Are you a professional yet fun-loving, energetic, productive, and ready to share your passion with the world? Blo Blow D...
  • 3/25/2024 12:00:00 AM

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Guest Services Coordinator
  • RESIDE Worldwide, Inc.
  • Woodinville, WA
  • ** Guest Services Coordinator** **Job Category****:** Guest Services **Requisition Number****:** GUEST001272 Showing 1 l...
  • 3/25/2024 12:00:00 AM

Michigan consists of two peninsulas that lie between 82°30' to about 90°30' west longitude, and are separated by the Straits of Mackinac. The 45th parallel north runs through the state—marked by highway signs and the Polar-Equator Trail—along a line including Mission Point Light near Traverse City, the towns of Gaylord and Alpena in the Lower Peninsula and Menominee in the Upper Peninsula. With the exception of two small areas that are drained by the Mississippi River by way of the Wisconsin River in the Upper Peninsula and by way of the Kankakee-Illinois River in the Lower Peninsula, Michigan...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Supervisor - Casino jobs
$42,005 to $59,985

Guest Services Supervisor - Casino in Augusta, GA
Atlantis Casino Resort Spa has opened a new Guest Services Manager.
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Guest Services Supervisor - Casino in Dayton, OH
Supervises Guest Service Representatives at Front Desk for the purpose of completion of duties, performance up to standards, giving direction, and decision making.
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Guest Services Supervisor - Casino in Corpus Christi, TX
As Players Club Supervisor, it is your role to ensure that all administrative, operational and customer service functions of the Players Club Team are performed in an efficient, consistent and professional manner, resulting in outstanding patron relations, all while establishing and contributing to a safe and welcoming work environment for all team members.
December 03, 2019