Guest Services Supervisor - Casino jobs in Maine

Guest Services Supervisor - Casino supervises the bell, door, and valet functions and assists when short staffed. Resolves all guest requests, or problems. Being a Guest Services Supervisor - Casino escalates any serious issues to manager and coordinates the solutions. Requires a high school diploma or equivalent. Additionally, Guest Services Supervisor - Casino typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

S
Guest Services Supervisor- Portland, ME
  • Spare Time Entertainment
  • Portland, ME FULL_TIME
  •  

    Job Responsibilities

    • Work collaboratively with the Front Desk Attendants to maintain the front of the house as a friendly, guest-oriented location for leisure and recreation.
    • Ensure that staff maintains a sanitary, organized, and presentable area.
    • Plan, organize, and control the operations of the amusement areas.
    • Assist with scheduling employees to cover the department and events.
    • Train and supervise the Front Desk Attendants and Porters.
    • Meet weekly with the General Manager.
    • Identify and manages staff projects.
    • Coordinate advertising and promotions alongside the General Manager.
    • Perform league preparation duties; coordinate lane assignments, monitor practice times if applicable.
    • Promote knowledge of the location’s features and upcoming events.
    • Communicate inventory and supplies shortages in department to General Manager.
    • Inspect, maintain, and may have to troubleshoot equipment.
    • Ensure security, functionality, and proper handling of company property in the department.
    • Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.).
    • Answer guest inquiries over the phone and in person; providing accurate information.
    • Patrol FOH to respond to guest’s needs and take action to correct any problems.
    • Confidently operate the POS System making accurate transactions while operating lanes, collecting payments, returning change, and printing reports or scores.
    • Issue, record and redeem gift certificates, coupons, etc. ... according to company policy.
    • Provide all required complimentary shift paperwork with settlement in a consistent and organized manner.
    • Make announcements to guests over the P.A. system regarding specials, promotions, etc.
    • Communicate with pit crews; operate call buttons, relay information, log calls, check response time.
    • Perform various duties related to vending machines; remove, count, and record vending money, restock items, etc.
    • Perform opening and closing duties as required.
    • Enforce safety rules and reports hazards.
    • Monitor guests for rule violations.
    • Able to recognize the signs of intoxication and actions to be taken with intoxicated guests.
    • Report all company violations to management.
    • Respond to injuries or other incidents; Provide first aide, call ambulance/police if necessary, complete proper paperwork (i.e. Incident Report, etc.).
    • Other duties as assigned.

     

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  

     

    Job Qualifications

    • High school diploma or equivalent preferred.
    • 2 years of guest’s service experience, 1-2 years of supervisory experience.
    • Intermediate Microsoft Office user with strong organizational skills.

     

     

     

     

    Work Environment

    • The noise level can be loud and may contain lighting effects such as lasers and strobes.

     

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    • Able to stand and walk for extended periods of time and able to lift 50 pounds.
    • This position regularly requires long hours and frequent weekend work.
  • 5 Days Ago

T
Guest Services
  • The Holy Donut
  • Brunswick, ME PART_TIME,TEMPORARY,OTHER,FULL_TIME
  • Now hiring at the brand new Brunswick Holy Donut location! 145 Pleasant Street (former Tim Horton’s building)Do you want to join a team that is focused on developing exceptional people, facilitating a...
  • 2 Days Ago

O
Dual Rate Floor Supervisor - NonEx
  • Oxford Casino
  • Oxford, ME FULL_TIME
  • Position Summary Responsible for the supervision of table games and the dealers in the Table Games department during assigned shift. Accountable for all Table Games transactions, as well as providing ...
  • 1 Month Ago

H
PROPERTY SERVICES ATTENDANT
  • Hollywood Casino Bangor
  • Bangor, ME FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 1 Month Ago

H
Casino Housekeeping
  • Hollywood Casino Bangor
  • Bangor, ME FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 14 Days Ago

O
Floor Supervisor - NonEx
  • Oxford Casino Hotel
  • Oxford, ME FULL_TIME
  • Position Summary Responsible for the supervision of table games and the dealers in the Table Games department during assigned shift. Accountable for all Table Games transactions, as well as providing ...
  • 1 Month Ago

H
Guest Services Coordinator
  • Highlights for Children
  • Honesdale, PA
  • Guest Services Coordinator Department: Highlights Foundation Reports To: Highlights Foundation Manager FLSA Status: 40 h...
  • 3/27/2024 12:00:00 AM

V
Guest Services Coordinator
  • Van Michael Salon
  • Atlanta, GA
  • Job Description Job Description Van Michael Salon, the largest Aveda in the world is seeking Guest Services Coordinators...
  • 3/26/2024 12:00:00 AM

B
Guest Service Coordinator
  • Blo Blow Dry Bar
  • Southlake, TX
  • Are you a professional yet fun-loving, energetic, productive, and ready to share your passion with the world? Blo Blow D...
  • 3/25/2024 12:00:00 AM

S
Guest Services Coordinator
  • Sun Valley Community Church
  • Gilbert, AZ
  • POSITION SUMMARY The Guest Services Coordinator is responsible for all components related to delivering an extraordinary...
  • 3/25/2024 12:00:00 AM

R
Guest Services Coordinator
  • RESIDE Worldwide, Inc.
  • Woodinville, WA
  • ** Guest Services Coordinator** **Job Category****:** Guest Services **Requisition Number****:** GUEST001272 Showing 1 l...
  • 3/25/2024 12:00:00 AM

W
Guest Services Coordinator
  • Worley Wax LLC
  • Saint Petersburg, FL
  • Job Description Job Description PRIDE WAX is growing! We are seeking a Guest Services Coordinator to become a part of ou...
  • 3/24/2024 12:00:00 AM

R
Guest Services Coordinator
  • Ralph Lauren (Corporate, Stores)
  • New York, NY
  • Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle pro...
  • 3/24/2024 12:00:00 AM

T
Guest Services Coordinator
  • TAG Consultants LLC
  • Punta Gorda, FL
  • Job Description Job Description As a Guest Service Coordinator, you'll play a vital role in ensuring our guests have a s...
  • 3/24/2024 12:00:00 AM

To the south and east is the Atlantic Ocean and to the north and northeast is New Brunswick, a province of Canada. The Canadian province of Quebec is to the northwest. Maine is both the northernmost state in New England and the largest, accounting for almost half of the region's entire land area. Maine is the only state in the continental US to border only one other American state (New Hampshire to the South and West). Maine is the easternmost state in the United States in both its extreme points and its geographic center. The town of Lubec is the easternmost organized settlement in the United...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Supervisor - Casino jobs
$40,829 to $58,305

Guest Services Supervisor - Casino in Augusta, GA
Atlantis Casino Resort Spa has opened a new Guest Services Manager.
February 04, 2020
Guest Services Supervisor - Casino in Dayton, OH
Supervises Guest Service Representatives at Front Desk for the purpose of completion of duties, performance up to standards, giving direction, and decision making.
February 10, 2020
Guest Services Supervisor - Casino in Corpus Christi, TX
As Players Club Supervisor, it is your role to ensure that all administrative, operational and customer service functions of the Players Club Team are performed in an efficient, consistent and professional manner, resulting in outstanding patron relations, all while establishing and contributing to a safe and welcoming work environment for all team members.
December 03, 2019