Guest Services Supervisor - Casino jobs in Massachusetts

Boathouse Supervisor at Spot Pond Boathouse

BOATHOUSE SUPERVISOR

Spot Pond Boathouse, managed by Guest Services, Inc., is now hiring seasonal boathouse supervisors for the 2023 season. The season runs from April through September and we are open 7 days a week. The supervisor position is full-time and staff should expect to work at least 4 days a week. All staff are required to work at least one day a weekend. If you love working outdoors and helping guests, this is a great opportunity for you! Apply today to join our All-Star Team!

JOB SUMMARY

The Boathouse Supervisor assists the Unit Managers in all aspects of unit operations and floor management, including equipment and property to facilitate the fulfillment of financial goals and company initiatives. In addition, the Boathouse Supervisor assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level.

ESSENTIAL FUNCTIONS

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  Ensure complete guest satisfaction at all times. Handle guests’ complaints and solve them according to customer service standards.
• Monitor and supervise maintenance of dock and grounds areas to ensure quality standards.
• Assist in supervising, scheduling, disciplining, reviewing, and directing the unit’s staff at the direction of the Unit Managers. Train hourly staff for peak performance and monitor staff’s development.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, sanitation, dress, cash control, and employee hygiene.
• Notify General Manager of all unusual events, circumstances, or other safety or quality control issues.
• Perform opening and closing procedures as directed.
• Perform end of day closeout to include cash accountability and sales reports.
• Price and stock inventory. Conduct and submit end of month inventories, extension, and summaries.
• Control and administer bike and boat rentals.
• Assist customers with using equipment and safely getting on and off the equipment
• Cleaning and sanitizing the site equipment, taking out trash, and cleaning bathrooms
• Maintain awareness of safety issues, and report them immediately to your manager.
  
  

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma or GED.
• Boating or related marina experience.
• Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Must be able to swim or be willings to wear a personal flotation device while on duty.

PHYSICAL AND MENTAL REQUIREMENTS

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  Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire work day and to climb steps regularly.
• Working in wet and slippery conditions. Frequently working in an outdoor, hot, and damp environment.
• Frequently immerses hands in water.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
• All dock equipment and materials (boats, ropes, anchors, among others).

Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.