Guest Services Supervisor - Casino jobs in Hawaii

Guest Services Supervisor - Casino supervises the bell, door, and valet functions and assists when short staffed. Resolves all guest requests, or problems. Being a Guest Services Supervisor - Casino escalates any serious issues to manager and coordinates the solutions. Requires a high school diploma or equivalent. Additionally, Guest Services Supervisor - Casino typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Relief Guest Services Supervisor
  • Pyramid Global Hospitality
  • Kahuku, HI FULL_TIME
  • Relief Guest Services Supervisor

    Hotel/Resort Name Turtle Bay Resort
    Posted Date 10 hours ago(12/1/2023 4:52 PM)
    Location : Company Name
    Pyramid Global Hospitality
    Location
    US-HI-Kahuku
    Department
    Guest Services
    Position Type
    On Call
    # of Openings
    1
    Requisition ID
    2023-35021
    Address
    57-091 Kamehameha Hwy
    Postal Code
    96731

    About Us

    At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

     

    Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

     

    Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

     

    Check out this video for more information on our great company!

    Location Description

    Deeply rooted in the land, the history, and the layered richness of Oʻahu, at Turtle Bay you’ll find an authentic connection to a place of uncommon natural splendor and the warm, welcoming community within it. Where your days are filled with constant discovery and moments that touch your soul, allowing you to explore the uncommon depths of this remarkable coast. 

    Overview

    We are looking for a highly motivated individual to join our Front Desk team as Front Desk Supervisor. The successful candidate has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. 

    If you have experience in customer service, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
     

    Your Role:

    • Help guests discover their “Wanderlust” experience
    • Provide exceptional customer service by being engaging and taking sincere interest
    • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
    • Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
    • Supervise daily shift process ensuring all team members adhere to standard operating procedures
    • Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
    • Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
    • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
    • Maintain the Sundries shop, keeping up with inventory and ordering as necessary
    • Training all new Front Desk Agents to provide exceptional customer service
    • Promote and sell special hotel programs
    • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
    • Be knowledgeable of all emergency procedures and policies
    • Maintain house bank
    • Communicate all pertinent information to manager on duty
    • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
    • Assist other departments as needed

    Qualifications

    • Must be available to work a flexible schedule to include nights, weekends and holidays
    • High school diploma or equivalent
    • Previous hotel or resort experience preferred
    • A strong desire to make an impact on other people
    • An outgoing and engaging personality
    • Computer skills
    • Excellent verbal and written communication skills
    • Ability to work in a fast-paced setting
    • Ability to stand for the duration of the shift

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  • 2 Days Ago

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Guest Services Supervisor (overnight)
  • Kaimana Beach Hotel
  • Honolulu, HI FULL_TIME
  • PRIMARY PURPOSEGuest Services Supervisor assists Guest Services Management team with front desk operations, ensuring the highest level of guest satisfaction from check-in through departure.ESSENTIAL F...
  • 3 Days Ago

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Guest Services Supervisor
  • Alohilani Resort Waikiki Beach
  • Honolulu, HI FULL_TIME
  • Compensation TypeHourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant play...
  • 16 Days Ago

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Guest Services Supervisor
  • Highgate Hotels, LP
  • Honolulu, HI FULL_TIME
  • Guest Services Supervisor Requisition ID 2024-49901 Category Front Office Operations Job Location US-HI-Honolulu Property Alohilani Resort Waikiki Beach Compensation Type Hourly Highgate Hotels Highga...
  • 1 Month Ago

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Guest Services Supervisor
  • Alohilani Resort Waikiki Beach
  • Honolulu, HI FULL_TIME
  • Compensation TypeHourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant play...
  • Just Posted

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Guest Services Supervisor - INSPIRE/MIT
  • AccorHotel
  • Kohala Coast, HI FULL_TIME
  • Company DescriptionExplore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, cult...
  • 12 Days Ago

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Guest Services Coordinator
  • Highlights for Children
  • Honesdale, PA
  • Guest Services Coordinator Department: Highlights Foundation Reports To: Highlights Foundation Manager FLSA Status: 40 h...
  • 3/27/2024 12:00:00 AM

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Guest Services Coordinator
  • Van Michael Salon
  • Atlanta, GA
  • Job Description Job Description Van Michael Salon, the largest Aveda in the world is seeking Guest Services Coordinators...
  • 3/26/2024 12:00:00 AM

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Guest Service Coordinator
  • Blo Blow Dry Bar
  • Southlake, TX
  • Are you a professional yet fun-loving, energetic, productive, and ready to share your passion with the world? Blo Blow D...
  • 3/25/2024 12:00:00 AM

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Guest Services Coordinator
  • Sun Valley Community Church
  • Gilbert, AZ
  • POSITION SUMMARY The Guest Services Coordinator is responsible for all components related to delivering an extraordinary...
  • 3/25/2024 12:00:00 AM

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Guest Services Coordinator
  • RESIDE Worldwide, Inc.
  • Woodinville, WA
  • ** Guest Services Coordinator** **Job Category****:** Guest Services **Requisition Number****:** GUEST001272 Showing 1 l...
  • 3/25/2024 12:00:00 AM

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Guest Services Coordinator
  • Ralph Lauren (Corporate, Stores)
  • New York, NY
  • Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle pro...
  • 3/24/2024 12:00:00 AM

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Guest Services Coordinator
  • Worley Wax LLC
  • Saint Petersburg, FL
  • Job Description Job Description PRIDE WAX is growing! We are seeking a Guest Services Coordinator to become a part of ou...
  • 3/24/2024 12:00:00 AM

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Guest Services Coordinator
  • TAG Consultants LLC
  • Punta Gorda, FL
  • Job Description Job Description As a Guest Service Coordinator, you'll play a vital role in ensuring our guests have a s...
  • 3/24/2024 12:00:00 AM

Hawaii (/həˈwaɪi/ (listen) hə-WY-ee; Hawaiian: Hawaiʻi [həˈvɐjʔi]) is the 50th and most recent state to have joined the United States, having received statehood on August 21, 1959. Hawaii is the only U.S. state located in Oceania, the only U.S. state located outside North America, and the only one composed entirely of islands. It is the northernmost island group in Polynesia, occupying most of an archipelago in the central Pacific Ocean. The state encompasses nearly the entire volcanic Hawaiian archipelago, which comprises hundreds of islands spread over 1,500 miles (2,400 km). At the southea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Supervisor - Casino jobs
$44,437 to $63,458

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