Guest Services Supervisor - Casino jobs in Alabama

·         Serve as a liaison between the Property Manager and the Guest Services Team, ensuring effective communication and coordination of tasks and responsibilities.

·         Conduct training sessions for new Guest Service Ambassadors, equipping them with the necessary skills and knowledge to deliver exceptional customer service.

·         Develop a deep understanding of guest expectations and anticipate potential issues to proactively prevent complaints and enhance customer satisfaction.

·         Respond to customer requests and complaints in a professional and polite manner, going above and beyond to guarantee a positive experience for all visitors.

·         Follow up with the Property Manager on important matters, providing updates and status reports as required.

·         Manage incoming phone calls, addressing inquiries, concerns, and requests from customers in a helpful and efficient manner.

·         Assist customers with various needs, including providing directions, handling gift card sales, VIP signups, stroller rentals, and grand savings card sales.

·         Manage corporate sales of gift cards, maintaining accurate records and ensuring smooth transactions.

·         Maintain and update master reports, including records for groups, bus visits, gift cards, strollers, and grand savings cards, for efficient data management.

·         Track and apply various discounts, such as AAA, AARP, VIP, Military, and Student discounts, to provide accurate billing and enhance customer satisfaction.

·         Regularly monitor the Food Court for safety issues and cleanliness, addressing any concerns promptly to maintain a pleasant dining environment.

·         Oversee the sign-in and checkout process for vendors visiting the property, ensuring proper access and security measures are followed.

·         Receive and prioritize all incoming service requests, promptly dispatching them to the appropriate personnel for timely resolution.

·         Manage insurance files and records for vendor coverages, maintaining accurate and up-to-date information.

·         Keep track of the contractor/vendor spreadsheet, ensuring that vendor information and contracts are organized and accessible.

·         Responsible for sending notification letters to vendors thirty days before the expiration of their insurance certificates to maintain compliance.

·         Update Vendor Certificate of Insurance (COI) information on the shared drive to provide easy access for all relevant parties.

·         Update Food Court TVs with time-sensitive artwork and advertisements to promote events and offers effectively.

·         Provide administrative support to the management team as needed, assisting with various tasks and projects.

·         Serve as support staff for events as directed, contributing to the seamless execution of successful events at the property.