Guest Services Manager jobs in Washington

Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Manager lodge
  • Guest Services, Inc
  • Stehekin, WA FULL_TIME
  • GREAT PEOPLE GREAT BENEFITS JOIN OUR ALL-STAR TEAM!

    Chef Manager - $

    Would you like to spend your summer working at a mystical and peaceful lodge? The North Cascades Lodge at Stehekin’s picturesque lake and breathtaking mountain views truly have a magical effect.

    Pay Ranges : $ - $

    Accessible only by boat, plane, or hiking trails, the North Cascades Lodge at Stehekin is a laid-back remote little place on the shores of Lake Chelan within the North Cascades National Park.

    Stehekin has about 75 permanent residents, though its population swells during the summer. The passenger ferry runs daily from Chelan and Fields Point during the summer months and less often through the winter.

    Stehekin is very close to the Pacific Crest Trail. Trout and sockeye salmon are popular targets for fishing in Lake Chelan and if you are into hiking, extreme or mild, you will love it here.

    Bicycles are available for hire and are easily transported up on the ferry as well.

    Our Team Members enjoy amazing benefits such as :

    • Low cost housing -$ week and $ pay period
    • 50% discount on all meals
    • $500 bonus for staying through the season

    You will feel right at home in our tight knit family of employees and it is sure to be a summer you will never forget.

    Apply now to join our All Star Team!

    JOB SUMMARY

    • The Chef-Manager is responsible for managing the daily production, preparation and presentation of all food in the venue;
    • and directing and supervising the day to day operations in the unit. The Chef-Manager must also provide overall direction within the unit;

    to achieve operating and financial goals, to ensure food quality, and to meet client objectives and / or customer needs.

    ESSENTIAL FUNCTIONS

    • Plan and develop menus, and forecast portion specifications to unit. Analyze and cost food items. Ensure compliance with established budget.
    • Recruit, supervise, train, schedule, discipline, and direct the staff.
    • Control expenses. Determine food and supply needs for unit. Maintain inventory control of food and supplies.
    • Maintain accounting records, daily reporting requirement, and cash control. Manage P&L statement.
    • Maintain and ensure safe facility environment including standards for food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene.

    Ensure food quality standards are met and amounts are sufficient to meet expected need.

    Maintain awareness of safety issues, and report them immediately to your manager.

    SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

    • High School Diploma / equivalent required; Culinary or Associate’s degree in food service or related field.
    • Food Safety Certification. Strong sanitation habits.
    • Strong customer service abilities; actively looks for ways to assist customers and coworkers.
    • Ability to interact and communicate well with the client.
    • Ability to problem solve.

    PHYSICAL AND MENTAL REQUIREMENTS

    • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach / extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
    • Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
    • Ability to stand for the entire work day.
    • Climbing steps regularly.
    • Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
    • Reading and writing work-related documents in English.
    • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
    • Constantly communicates and receives verbal communication with other employees in fast-paced kitchen.
    • Physical presence at the job site is essential to perform job duties.

    EQUIPMENT USED

    • Commercial Kitchen Machinery, Appliances, Tools, and Utensils.
    • Typical office equipment (computer, fax, telephone, copier, among others).
    • Point of Sale systems.

    Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

    Last updated : 2024-03-29

  • 11 Days Ago

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Manager, Retail- North Cascades Lodge at Stehekin
  • Guest Services, Inc.
  • Stehekin, WA FULL_TIME
  • Retail Manager, $22.00 /hour Would you like to spend your summer working at a mystical and peaceful lodge? The North Cascades Lodge at Stehekin’s picturesque lake and breathtaking mountain views truly...
  • 16 Days Ago

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Assistant Human Resources Manager/Safety Coordinator
  • Guest Services, Inc.
  • Ashford, WA FULL_TIME
  • Assistant Human Resources Manager/Safety Coordinator JOB SUMMARY Provide administrative support and assistance to Human Resources Manager and employees. Handle incoming calls, advertise open positions...
  • 16 Days Ago

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Assistant General Manager- North Cascades Lodge at Stehekin
  • Guest Services, Inc.
  • Stehekin, WA FULL_TIME
  • Would you like to spend your summer working at a mystical and peaceful lodge? The North Cascades Lodge at Stehekin’s picturesque lake and breathtaking mountain views truly have a magical effect. Acces...
  • 16 Days Ago

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Retail Manager - Jackson Visitor Center - Seasonal - $27.55
  • Guest Services, Inc.
  • Paradise, WA FULL_TIME
  • Ascending to 14,410 feet above sea level, Mount Rainier is an iconic point in the Washington landscape. Our associates gain valuable experience here while meeting guests and coworkers from around the ...
  • 1 Month Ago

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General Manager - Sunrise Day Lodge - Seasonal - $27.55
  • Guest Services, Inc.
  • Ashford, WA FULL_TIME
  • Ascending to 14,410 feet above sea level, Mount Rainier is an iconic point in the Washington landscape. Our associates gain valuable experience here while meeting guests and coworkers from around the ...
  • 1 Month Ago

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Guest Service Manager
  • Troon International
  • Mesa, AZ
  • ** Guest Service Manager** **Job Category****:** Golf **Requisition Number****:** GUEST001230 Showing 1 location **Job D...
  • 4/19/2024 12:00:00 AM

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Guest Service Manager
  • Venicesuites
  • San Diego, CA
  • ** Guest Service Manager** **Job Category****:** Hotel Management and Administration **Requisition Number****:** GUEST00...
  • 4/19/2024 12:00:00 AM

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Guest Services Manager
  • Net2source Inc.
  • Mukilteo, WA
  • Hi, Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific ...
  • 4/19/2024 12:00:00 AM

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Guest Services Manager
  • Omniaclassifieds
  • **Guest Services Manager** **Send message** We delight our customers by meeting their needs or exceeding their expectati...
  • 4/19/2024 12:00:00 AM

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Guest Service Manager
  • Mission Oak Grill
  • Newburyport, MA
  • Leadership The Guest Service Manager focuses on eliminating “Anonymous” service through making connections with guests a...
  • 4/18/2024 12:00:00 AM

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Guest Services Manager
  • Oliver Companies, Inc.
  • Join our growing team! Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has ...
  • 4/18/2024 12:00:00 AM

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Guest Services Manager
  • Raymond Management Company
  • Skokie, IL
  • ** Guest Services Manager** **Job Category****:** Management **Requisition Number****:** GUEST01863 Showing 1 location *...
  • 4/17/2024 12:00:00 AM

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Guest Services Manager
  • Collinsvilleil
  • * Parks and Recreation * Collinsville, IL, USA * $16.00 per hour * Hourly * Seasonal *There are no benefits associated w...
  • 4/16/2024 12:00:00 AM

Washington (/ˈwɒʃɪŋtən/), officially the State of Washington, is a state in the Pacific Northwest region of the United States. Washington is the northwestern-most state of the contiguous United States. It borders Idaho to the east, bounded mostly by the meridian running north from the confluence of the Snake River and Clearwater River (about 116°57' west), except for the southernmost section where the border follows the Snake River. Oregon is to the south, with the Columbia River forming the western part and the 46th parallel forming the eastern part of the Oregon-Washington border. To the wes...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager jobs
$32,310 to $50,082

Guest Services Manager in Omaha, NE
To accomplish this goal, you work with the General Manager (GM) to address guest issues when and before they come up.
January 09, 2020
Guest Services Manager in Pittsfield, MA
You’ll connect with our guests regularly by phone, by email, online, and in person, so strong communication skills are essential.
January 11, 2020
Guest Services Manager in El Paso, TX
You will be required to solve any problems that might arise, whether it is booking ski lessons or restaurant tables, taking a guest to the doctors or dealing with travel insurance claims.
February 18, 2020