Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
GREAT PEOPLE GREAT BENEFITS JOIN OUR ALL-STAR TEAM!Cashier - Monday-Friday, No Weekends! - $14.00 / hourExperienced cashier needed with opening and closing experience .
Monday- Friday 5 : 30am- 2 : 00pm.2 Free Meals & Free Parking!This position pays $14.00-$15.00 / hour.JOB SUMMARYThe Cashier is responsible for receiving money from and disbursing money to customers, while maintaining a high level of customer service at all times.
ESSENTIAL FUNCTIONSIdentify items and corresponding cost of items and tabulate bills quickly and accurately using cash register, calculator, or other price equipment.
Issue receipts, refunds, credit, or change due to customers accurately.Maintain cash register and contents within.Turn in cash drawer and sales reconciliation at shifts' end.
Smile and greet customers entering unit; answer customers' questions, and provide information on company products, promotions, and policies.
Thank each customer.Maintain clean and orderly cash station area; stock and maintain sales area with various supplies and products.
Maintain neatness and cleanliness of the retail operation.Maintain awareness of safety issues, and report them immediately to your manager.
Excellent sanitation habits.Professional appearance.Ability to communicate and attend to guests with the highest standard of service.
Ability to pass cash handling training.Problem sensitivity and the ability to recognize when a problem has occurred and communicate it to management.
PHYSICAL AND MENTAL REQUIREMENTS Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
Bend, lift, carry, reach / extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Lifting, carrying, and pushing up to 10 lbs. regularly, 10-15 lbs. frequently, and up to 25 lbs. occasionally.Withstanding temperature extremes in indoor / outdoor environments.
Reading and writing work-related documents in English.Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Constantly communicates and receives verbal communication with other employees in a sometimes fast paced environment.Physical attendance in unit to perform duties.
Ability to stand for the entire work day.EQUIPMENT USED Knowledge of cash register / computer used in unit.Guest Services, Inc.
is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Last updated : 2024-03-06
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