Guest Services Manager jobs in Towson, MD

Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Weekend cashier
  • Guest Services
  • Glen Burnie, MD FULL_TIME
  • GREAT PEOPLE GREAT BENEFITS JOIN OUR ALL-STAR TEAM!Cashier - Monday-Friday, No Weekends! - $14.00 / hourExperienced cashier needed with opening and closing experience .

    Monday- Friday 5 : 30am- 2 : 00pm.2 Free Meals & Free Parking!This position pays $14.00-$15.00 / hour.JOB SUMMARYThe Cashier is responsible for receiving money from and disbursing money to customers, while maintaining a high level of customer service at all times.

    ESSENTIAL FUNCTIONSIdentify items and corresponding cost of items and tabulate bills quickly and accurately using cash register, calculator, or other price equipment.

    Issue receipts, refunds, credit, or change due to customers accurately.Maintain cash register and contents within.Turn in cash drawer and sales reconciliation at shifts' end.

    Smile and greet customers entering unit; answer customers' questions, and provide information on company products, promotions, and policies.

    Thank each customer.Maintain clean and orderly cash station area; stock and maintain sales area with various supplies and products.

    Maintain neatness and cleanliness of the retail operation.Maintain awareness of safety issues, and report them immediately to your manager.

    Excellent sanitation habits.Professional appearance.Ability to communicate and attend to guests with the highest standard of service.

    Ability to pass cash handling training.Problem sensitivity and the ability to recognize when a problem has occurred and communicate it to management.

    PHYSICAL AND MENTAL REQUIREMENTS Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.

    Bend, lift, carry, reach / extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.

    Lifting, carrying, and pushing up to 10 lbs. regularly, 10-15 lbs. frequently, and up to 25 lbs. occasionally.Withstanding temperature extremes in indoor / outdoor environments.

    Reading and writing work-related documents in English.Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.

    Constantly communicates and receives verbal communication with other employees in a sometimes fast paced environment.Physical attendance in unit to perform duties.

    Ability to stand for the entire work day.EQUIPMENT USED Knowledge of cash register / computer used in unit.Guest Services, Inc.

    is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

    Last updated : 2024-03-06

  • 1 Month Ago

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General Utility- Nat'l Emergency Training Ctr.
  • Guest Services, Inc.
  • Emmitsburg, MD FULL_TIME
  • General Utility- $15.00/hour Public trust clearance mandatory. Part-time hours consist of: Mon-Sunday 4pm- 8:30pm & Sunday 4pm- 9:30pm. Closed all major holidays. Pay: $15.00/hour. Guest Services, Inc...
  • 1 Month Ago

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Food Prep/Server
  • Guest Services, Inc.
  • Emmitsburg, MD FULL_TIME
  • Food Prep/Server Guest Services is now hiring a Food Prep/Server for our government business dining client in Emmitsburg, MD. Pay: $15/hour Benefits: Healthcare Options (medical, dental, vision, HSA/F...
  • 1 Month Ago

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Office Manager
  • Be My Guest Catering
  • Millersville, MD FULL_TIME
  • About us Be My Guest Catering is a company in Millersville, MD 21108. We are professional, innovative and our goal is to Provide a professional top notch experience for our clients and maintain a fami...
  • 19 Days Ago

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Guest Services/Social Services Assistant
  • Autumn Healthcare
  • Baltimore, MD FULL_TIME
  • Join our wonderful team as a Guest Services/Social Services Assistant today! Autumn Lake Healthcare at Parkville is an exceptional team-oriented company hiring for Guest Services/Social Services Assis...
  • 4 Days Ago

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Social Services Assistant/Guest Services
  • Autumn Healthcare
  • Baltimore, MD FULL_TIME
  • Join our wonderful team as a Social Services Assistant/Guest Services today! Autumn Lake Healthcare at Parkville is an exceptional team-oriented company hiring for Social Services Assistant/Guest Serv...
  • 1 Month Ago

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0 Guest Services Manager jobs found in Towson, MD area

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Guest Services Rep Full Time-104010
  • ESA Management, LLC
  • Lutherville Timonium, MD
  • Requirements KNOWLEDGE, SKILLS, ABILITIES COMPETENCIES Ability to understand and communicate in English proficiently to ...
  • 4/26/2024 12:00:00 AM

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Dishwasher
  • Golden Corral
  • Aberdeen, MD
  • Our franchise organization, MRC, Inc dba Golden Corral, is currently seeking energetic, friendly individuals to join our...
  • 4/26/2024 12:00:00 AM

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Cook
  • Quorum Hotels & Resorts
  • Columbia, MD
  • Description The Hilton Garden Inn is looking for Kitchen Cooksto join the team! The Cook is responsible for preparing al...
  • 4/25/2024 12:00:00 AM

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Guest Services Manager
  • Great Wolf Lodge
  • Baltimore, MD
  • Pay: $60000 per year - $60000 per yearAt Great Wolf, our Guest Services Manager strives to continually improve guest and...
  • 4/24/2024 12:00:00 AM

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Night Auditor
  • Shaner Hotel Group
  • Baltimore, MD
  • Job Description Be available to work a flexible schedule, including weekends, holidays, and overnight hours. Handle gues...
  • 4/24/2024 12:00:00 AM

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Concierge
  • Sunrise Senior Living
  • Silver Spring, MD
  • Overview "It makes me feel good knowing that we make the residents lives better. We laugh with them, cry with them, sing...
  • 4/24/2024 12:00:00 AM

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Spa Manager
  • DC Lash Bar
  • Washington, DC
  • Job Description Job Description The Spa Manager is responsible for our salon’s day-to-day operations which includes task...
  • 4/23/2024 12:00:00 AM

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Concierge
  • Sunrise Senior Living
  • Silver Spring, MD
  • Overview "It makes me feel good knowing that we make the residents’ lives better. We laugh with them, cry with them, sin...
  • 4/18/2024 12:00:00 AM

Towson is located at 39°23′35″N 76°36′34″W / 39.39306°N 76.60944°W / 39.39306; -76.60944 (39.392980, −76.609562). According to the United States Census Bureau, the CDP has a total area of 14.2 square miles (37 km2), of which, 14.0 square miles (36 km2) is land and 0.2 square miles (0.52 km2) (1.06%) is water. The community is located immediately north of Baltimore City, inside the Beltway (I-695), east of I-83 and along York Road. Its census boundaries include Pikesville to the west, Lutherville and Hampton to the north, Parkville to the east, and Baltimore to the south. Major neighborhoods...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager jobs
$30,811 to $47,759
Towson, Maryland area prices
were up 1.5% from a year ago

Guest Services Manager in Fort Smith, AR
With an exceptional answer based upon my years of experience with exceeding guest expectations.
December 01, 2019
Guest Services Manager in Charlotte, NC
The individual in this position is responsible for hiring, training, motivating, scheduling and directing the guest services staff members to ensure the highest level of customer service for all events at the US Airways Center.
January 28, 2020
Guest Services Manager in Saginaw, MI
We do highly value our team’s commitment to our standards of service and appreciate all that they do – personalised feedback from our guests always serves as the highest form of recognition for their individual and team efforts.
January 21, 2020