Guest Services Manager jobs in Tennessee
Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Guest Services Manager jobs
GUEST SERVICES MANAGER
- Homewood Suites - Nashville
-
Nashville, TN
FULL_TIME
-
This is the job description for GUEST SERVICES MANAGER.
Job Title: Guest Services Manager
Department: Rooms
Company: Dimension Hospitality
Reports To: General Manager, Director of Rooms, Front Office Manager
Supervises: Reservations, Guest Services Representative, PBX Operator, Bell Staff, Concierge, Night Audit
Job Purpose: To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting to maintain established operational standards and maximize profits of the hotel. Concierge and garage services may also report to this position.
Job Responsibilities:
1. Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development. Schedule staff
according to labor standards and forecasted occupancy.
2. Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of
other hotel departments. Increase level of guest satisfaction by delivery of an improved product through
employee development, job engineering and quality image.
3. Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
4. Develop short term and long term financial and operational plans for the guest service department which relate
to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget.
5. Manage the reservation function to maintain highest possible room occupancy and average daily rate through
suggestive selling by employees.
6. Maintain procedures for credit control and handling of financial transactions, security of monies, guest security
and emergency procedures.
7. Receive departmental related guest complaints and ensures corrective action is taken.
8. Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations.
9. Other duties as assigned.
Job Skills:
1. Analyze and interpret business records and statistical reports; interpret policies established by administrators.
2. Use mathematical skills to interpret financial information and prepare budgets.
3. Understand the government regulations covering business operations.
4. Make business decisions based on production reports and similar facts, experience, and opinion.
5. Plan and organize the work of others.
6. Change activity frequently and cope with interruptions.
Job Qualifications:
Education: Bachelor’s Degree in Management, Hotel Administration, Business or related field.
Experience: Minimum 1 year experience on night audit, 2 years experience in front desk operations, and 1 year
experience in either direct sales or retail trade; OR, an equivalent combination of education and
experience.
Licenses/Certifications: N/A
Management Activities:
X Interview, select and train associates
X Set and adjust associates’ rates of pay and hours of work
X Direct the work of associates
X Appraise associates’ productivity and efficiency for purpose of recommending promotions or other changes in
status
X Handle associate complaints
X Discipline associates
X Plan the work
X Determine the techniques to be used
X Apportion the work among associates
X Determine types of materials, supplies, machinery, equipment/tools used or merchandise to be bought, stocked
& sold
X Control the flow and distribution of materials or merchandise and supplies
X Provide for the safety and security of the employees or the property
X Plan and control the budget
X Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time
associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates).
X Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring, firing ,
advancement, promotion or any other change of status of other associates are given particular weight.
Physical Requirements and working conditions:
Ability to speak and hear in English. Close and distance vision. Frequently lifts/carries up to 25 lbs. Continual use of
manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others.
Additional physical, visual and working requirements:
X Stand for long periods of time
X Walk extended distances
X Lift/carry 6-25 lbs.
X Reach hands and arms in any direction
X Able to work overtime and irregular hours
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates. - 16 Days Ago
GUEST SERVICES MANAGER
- Home2 - Nashville
-
Nashville, TN
FULL_TIME
- This is the job description for GUEST SERVICES MANAGER. Job Title: Guest Services Manager Department: Rooms Company: Dimension Hospitality Reports To: General Manager, Director of Rooms, Front Office ...
- 18 Days Ago
Guest Services Assistant Manager
- Wilderness Hotel and Resort Inc
-
Sevierville, TN
FULL_TIME
- JOB SUMMARY: Supervise, direct, develop, implement and coordinate activities of all front desk activities to provide superior service to our guests. Includes supervision of front desk associates, and ...
- 1 Day Ago
Guest Services Assistant Manager
- Wilderness Resort
-
Sevierville, TN
FULL_TIME
- JOB SUMMARY: Supervise, direct, develop, implement and coordinate activities of all front desk activities to provide superior service to our guests. Includes supervision of front desk associates, and ...
- 7 Days Ago
Guest Services Manager
- Vista Host Inc
-
Nashville, TN
FULL_TIME
- POSITION TITLE: Guest Service ManagerREPORTS TO: Assistant General Manager / General ManagerPOSITION SUMMARY:The Guest Service Manager is a multi-dimensional role that requires performing multiple job...
- 26 Days Ago
Overnight Valet Attendant - Full Time
- Evolution Parking & Guest Services
-
Nashville, TN
FULL_TIME
- At Evolution, we’re always on the lookout for the right people. Those who are passionate about the service industry – going above and beyond to make guests happy. Those who aren’t afraid to disrupt th...
- 21 Days Ago
Guest Services Manager jobs at Popular Companies
Guest Services Manager
- Net2source Inc.
-
Mukilteo, WA
- Hi, Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific ...
- 4/25/2024 12:00:00 AM
Guest Services Manager
- Hongkong & Shanghai Hotels Group
-
Chicago, IL
- ** Guest Services Manager** Business Unit: The Peninsula Chicago Location: Chicago The Peninsula Chicago is seeking a Ma...
- 4/25/2024 12:00:00 AM
Guest Service Manager
- Troon International
-
Mesa, AZ
- ** Guest Service Manager** **Job Category****:** Golf **Requisition Number****:** GUEST001230 Showing 1 location **Job D...
- 4/24/2024 12:00:00 AM
Guest Services Manager
- Spirehotels
-
Winter Garden, FL
- The Grove Resort & Water Park OrlandoWinter Garden, FL 34787, USADescription Come be part of something big, where you ma...
- 4/24/2024 12:00:00 AM
Guest Services Manager
- Omniaclassifieds
-
- **Guest Services Manager** **Send message** We delight our customers by meeting their needs or exceeding their expectati...
- 4/24/2024 12:00:00 AM
Guest Service Manager
- Mission Oak Grill
-
Newburyport, MA
- Leadership The Guest Service Manager focuses on eliminating “Anonymous” service through making connections with guests a...
- 4/23/2024 12:00:00 AM
Guest Service Manager
- KJ's Market
-
Johns Island, SC
- Overview: Ensure consistent and memorable customer experiences through the superior show quality and customer service by...
- 4/23/2024 12:00:00 AM
Guest Services Manager
- Collinsvilleil
-
- * Parks and Recreation * Collinsville, IL, USA * $16.00 per hour * Hourly * Seasonal *There are no benefits associated w...
- 4/21/2024 12:00:00 AM
About Tennessee
Tennessee borders eight other states: Kentucky and Virginia to the north; North Carolina to the east; Georgia, Alabama, and Mississippi on the south; Arkansas and Missouri on the Mississippi River to the west. Tennessee is tied with Missouri as the state bordering the most other states. The state is trisected by the Tennessee River.
The highest point in the state is Clingmans Dome at 6,643 feet (2,025 m). Clingmans Dome, which lies on Tennessee's eastern border, is the highest point on the Appalachian Trail, and is the third highest peak in the United States east of the Mississippi River. The ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager jobs
$27,754 to $43,020
Most Popular Cities in Tennessee for Guest Services Manager Jobs
What does a Guest Services Manager do?
Guest Services Manager in Omaha, NE
To accomplish this goal, you work with the General Manager (GM) to address guest issues when and before they come up.
January 09, 2020
Guest Services Manager in Pittsfield, MA
You’ll connect with our guests regularly by phone, by email, online, and in person, so strong communication skills are essential.
January 11, 2020
Guest Services Manager in El Paso, TX
You will be required to solve any problems that might arise, whether it is booking ski lessons or restaurant tables, taking a guest to the doctors or dealing with travel insurance claims.
February 18, 2020