Guest Services Manager jobs in Sierra Vista, AZ

Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Manager, Conference and Guest Services
  • arizona
  • Tucson, AZ FULL_TIME
  • General:

    • Ensure that the appropriate staffing and resources are in place to meet the needs of conference guests, in line with established Conference & Guest Services philosophy and financial resources.
    • Provide primary supervision for Program Coordinator of Conference & Guest Services.
    • Motivate and communicate clear expectations to professional and student staff.
    • Coordinate student staff selection, training, and performance appraisals.
    • Develop methods of training to prepare staff to do their jobs effectively and proactively.
    • Review, approve, and monitor timely submittal of staff time to payroll.
    • Prepare necessary budget analysis reports as requested.
    • Regularly review and update group contracts to incorporate policy changes and ensure that they are received by established deadlines.
    • Develop, implement, and maintain protocols that ensure efficient, accurate, and timely billing of conference groups.
    • Develop efficient protocols for conference guest check-in and check-out and other procedures related to effective management of conference guests.
    • Oversee effective and efficient management and schedule of Housing & Residential Life meeting rooms and residential facilities, including El Portal conference rooms.
    • Ensure efficient coordination and management of guest apartment facilities to visiting guests including booking, access, and customer service.
    • Actively engage in learning and practicing principals of social justice and inclusion.
    • Take an active role in Housing & Residential Life and Facilities programs and initiatives outside the functional area of Conference Services as personal interest and time allows.
    • Assists with various departmental activities during the August student Move-In process.
    • Movement among the dorms is essential.

    Marketing and Sales: 

    • Develop and execute a comprehensive marketing strategy to attract both internal (UA affiliated) and external entities to increase conference business.
    • Identify new avenues to increase summer conference and individual guest business.
    • Identify prospective clients and prepare proposals to meet their needs and secure their business. 

    Guest and Group Relations:

    • Intentionally establish and maintain effective relationships with key campus partners and service providers; business and civic organizations; the Tucson Chamber of Commerce; and other similar organizations to market the conference program.
    • Provide direction to staff involved in the coordination of conference groups to identify and meet group needs, provide training, and share expectations of client groups prior to their arrival.
    • Be present for group arrivals and departures as required.
    • Work with staff to ensure all group requests/requirements and complaints are responded to in a timely, effective manner throughout their stay on campus.
    • Respond and assist with client group emergencies or disciplinary problems.
    • Supervise and coordinate with management and line staff to continuously improve services and facility environments.
    • Meet with assigned group coordinators following group departure to evaluate group stay, needs, and services.
    • Ensure an effective Service Recovery strategy is in place.
    • Deliver excellent customer service. 

    Knowledge, Skills, & Abilities:

    • Fluency in the use of a conference management suite (e.g., Conference Programmer, RMS, StarRez).
    • Ability to think critically about the use of technology to improve the customer experience and to make operations more efficient.
    • Knowledge of supervisory practices and principles.
    • Ability to communicate verbally and in writing and to facilitate meetings.
    • Ability to interpret and analyze information, policies, and skill in decision-making.

    Physical Requirements:

    • Ability to carry/transport materials and supplies from one place to another (up to twenty pounds).
  • 5 Days Ago

S
Guest Services Attendant
  • San Pedro Golf Course
  • Benson, AZ FULL_TIME
  • San Pedro Golf Course is excited to announce the exceptional career opportunity of Guest Services Attendant. Qualified candidates will thrive in a hospitality environment and be highly focused on prov...
  • 20 Days Ago

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Guest Services Attendant
  • TG Administration LLC
  • Tucson, AZ FULL_TIME
  • La Paloma Country Club is excited to announce the exceptional career opportunity of Guest Services Attendant. Qualified candidates will thrive in a hospitality environment and be highly focused on pro...
  • 21 Days Ago

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Guest Services Agent
  • Hilton Tucson East
  • Tucson, AZ FULL_TIME
  • Compensation TypeHourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant play...
  • 22 Days Ago

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Guest Services Associate
  • ZMC Hotels, LLC
  • Tucson, AZ PART_TIME
  • Company OverviewWe provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growt...
  • Just Posted

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Guest Services - FT
  • Gospel Rescue Mission Inc
  • Tucson, AZ FULL_TIME
  • Responsibilities & Duties Guest Services is the First Impression for guests at Gospel Rescue Mission, responsible for initial or sustained contact with all who enter Gospel Rescue Mission. We have the...
  • 1 Day Ago

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0 Guest Services Manager jobs found in Sierra Vista, AZ area

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Registered Nurse (RN) - Manager, Labor and Delivery - $46-58 per hour
  • Tenet-az Region
  • Nogales, AZ
  • Job Description Tenet-AZ Region is seeking a Registered Nurse (RN) Manager, Labor and Delivery for a nursing job in Noga...
  • 3/28/2024 12:00:00 AM

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Park Manager located in Apache Junction Arizona
  • Benson RV Resort LLC
  • Benson, AZ
  • Job Description Job Description Job Summary We are seeking a positive, friendly, and experienced solo or couple Park Man...
  • 3/27/2024 12:00:00 AM

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Reservations Agent - Work From Home>
  • Bolt Farm Treehouse
  • Sierra Vista, AZ
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive pay & bonuses - As a Reservations Agent you'll: Handle inco...
  • 3/27/2024 12:00:00 AM

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Office/Store Staff & Maintenance LOOKING FOR A COUPLE
  • Benson RV Resort LLC
  • Benson, AZ
  • Job Description Job Description We are looking for a workamping couple who are interested to be part of our team as Offi...
  • 3/26/2024 12:00:00 AM

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Lead Cashier
  • Ulta Beauty, Inc.
  • Nogales, AZ
  • OVERVIEW: Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistr...
  • 3/26/2024 12:00:00 AM

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Security Officer Fulltime Rotating
  • Tenet Health
  • Nogales, AZ
  • Job Description Welcome to Carondelet Health Network, where making a real difference in people's lives is at the heart o...
  • 3/25/2024 12:00:00 AM

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Cook - Assisted Living
  • Prestige Care - Sierra Vista
  • Sierra Vista, AZ
  • Currently seeking Part Time great hours to have a second job if needed POSITION SUMMARY The Cook prepares food in accord...
  • 3/24/2024 12:00:00 AM

B
Office/Store Staff & Maintenance LOOKING FOR A COUPLE
  • Benson RV Resort LLC
  • Benson, AZ
  • Job Description Job Description We are looking for a workamping couple who are interested to be part of our team as Offi...
  • 3/24/2024 12:00:00 AM

Sierra Vista is a city in Cochise County, Arizona, United States. As of the 2010 census the population of the city was 43,888. The city is part of the Sierra Vista-Douglas Metropolitan Area, with a 2010 population of 131,346. Fort Huachuca, a U.S. Army post, is located in the northwest part of the city. Sierra Vista, which is Spanish for "Mountain Range View", is located 75 miles (121 km) southeast of Tucson and serves as the main commercial, cultural, and recreational hub of Cochise County. Sierra Vista is located in southwestern Cochise County at 31°32′44″N 110°16′35″W / 31.54556°N 110.276...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager jobs
$28,077 to $43,520
Sierra Vista, Arizona area prices
were up 2.5% from a year ago

Guest Services Manager in Fort Smith, AR
With an exceptional answer based upon my years of experience with exceeding guest expectations.
December 01, 2019
Guest Services Manager in Charlotte, NC
The individual in this position is responsible for hiring, training, motivating, scheduling and directing the guest services staff members to ensure the highest level of customer service for all events at the US Airways Center.
January 28, 2020
Guest Services Manager in Saginaw, MI
We do highly value our team’s commitment to our standards of service and appreciate all that they do – personalised feedback from our guests always serves as the highest form of recognition for their individual and team efforts.
January 21, 2020