Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Merchandise Center Visual Manager - $40,000 /year
LMNRA, located within the Lake Mead National Recreation Area and managed by Guest Services, is now hiring a Merchandise Center Visual Manager!
This position pays $40,000 - $42,500/year
Discounts on general merchandise, groceries, fuel, boat rentals, and more!
Guest Services, Inc. offers competitive pay and amazing benefits such as medical, dental, vision, a 401K savings plan, paid time off, employee discounts at recreational and lodging facilities nationwide, and more!
Apply today to join our All Star Team!
JOB SUMMARY
The Merchandise Center Visual Manager has primary responsibility for merchandising retail products offered in six retail stores within LMNRA and assist with buying. They are expected to work in each store, setting up displays, keeping them fully stocked, clean and organized. They are to assist with keeping shelves stocked and collaborating with the Merchandise Center Manager and store managers to make sure product is displayed properly and making sure inventory stock levels are correct. This position reports to the Business Manager.
ESSENTIAL FUNCTIONS
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
PHYSICAL AND MENTAL REQUIREMENTS
EQUIPMENT USED
Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.