Guest Services Manager jobs in New Jersey

Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Assistant Guest Services Manager
  • Evolution Parking & Guest Services
  • Jersey, NJ FULL_TIME
  • Job Summary

    The Assistant Guest Services Manager will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations.  The Assistant Guest Services Manager will proactively approach, greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service. 

    Essential Responsibilities

    • Ensure each guest receives outstanding service by providing a friendly environment, which includes proactive greeting and thanking each guest.
    • Assist the Guest Services Manager in coordinating all activities related to valet operation.
    • Recommend measures to improve performance, guest satisfaction and increase efficiency.
    • Perform Evolution and Forbes Standards training as required.
    • Assist the Guest Service Manager perform the “Daily Huddle” during all shifts.
    • Authorize and manage break schedules and other shift options as required.
    • Ensure standards of professionalism and cleanliness are always maintained.
    • Recruit qualified applicants for each position; ensuring adequate staff meet operational requirements.
    • Provide feedback to Guest Service Manager for associate performance reviews and driving evaluations.
    • Provide input on personnel actions such as hiring, promotions, disciplinary measures, and termination.
    • Always ensure quality assurance and management visibility to maintain high standards of quality, reliability, and safety.
    • Motivate and persuade team members to provide exceptional service.
    • Assist Guest Services Manager monitor and enforce established dress code and hygiene guidelines, including being properly identified, are consistently applied, and followed.
    • Prepare schedules and compile payroll data as requested by Guest Services Manager.
    • Assist with processing deposit verifications and audit cash flow, tip pool, ticket counts, key counts, car counts, and management-approved complimentary parking.
    • Conduct lot inspections and suggest functional improvements as requested by Guest Services Manager.
    • Assist Guest Services Manager with prompt investigation of claims, providing support whether denied or approved.
    • Other duties as assigned.

    Minimum Education Required

    • Associates Degree, High School Diploma or GED required, or relevant working experience.
    • Understanding of general business practices including accounting, human resources, and customer service.

    Minimum Experience Required

    • Experience in valet parking.
    • Valid US Drivers License.
    • 2 years in a management position.
    • Experience with HRIS platforms, such as ADP.
    • Experience with Customer Service.

    Skills Required

    • Strong customer service and client relationship skills.
    • Excellent oral and written communication skills.
    • Strong technology proficiency.
    • Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
    • Ability to collaborate effectively and work as part of a team.
    • Exceptional attention to detail and able to multitask in a fast paced, deadline driven environment.
  • 16 Days Ago

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Guest Services Manager
  • Evolution Parking & Guest Services
  • Jersey, NJ FULL_TIME
  • Job Summary The Guest Services Manager will be responsible for overseeing all aspects of the parking operations including, but not limited to, valet parking operations, maintaining Forbes guest servic...
  • 16 Days Ago

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Hospitality Community Manager Lead
  • RAPPORT GUEST SERVICES
  • Jersey, NJ FULL_TIME
  • Hospitality Community Manager Lead Date: Jul 20, 2022 Location: JERSEY CITY, NJ, US, 07302 Company: Compass Group Salary: What makes FLIK click What makes FLIK click? Our people. The decisions, action...
  • 1 Day Ago

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Remote Guest Services Manager
  • Away From Home Travels 2
  • , NJ FULL_TIME
  • We are actively searching for a self-motivated and detail-oriented individual to join our team as a Remote Guest Services Manager. If you have a passion for delivering exceptional guest experiences an...
  • 13 Days Ago

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Assistant Guest Services Manager
  • The MC Hotel
  • Montclair, NJ FULL_TIME
  • Assistant Guest Services Manager Full-Time, Exempt WHO WE ARE? Hotels done differently. It’s not a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place...
  • 1 Day Ago

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Guest Services Manager
  • Highgate Hotels, LP
  • Princeton, NJ FULL_TIME
  • Guest Services Manager Requisition ID 2024-51262 Category Front Office Operations Job Location US-NJ-Princeton Property Graduate Princeton Compensation Type Yearly Highgate Hotels Highgate is a premie...
  • 6 Days Ago

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Guest Services Manager
  • Vacasa LLC
  • Gulf Shores, AL
  • **Guest Services Manager** at Vacasa Gulf Shores, AL **Why Vacasa** We started with just one home and an idea: to bring ...
  • 3/29/2024 12:00:00 AM

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Guest Services Manager
  • James NoMad NYC
  • New York, NY
  • Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/29/2024 12:00:00 AM

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Guest Services Manager
  • Kimpton Hotel
  • New York, NY
  • Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. O...
  • 3/29/2024 12:00:00 AM

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Guest Service Manager
  • Rbhmanagement
  • Guest Service Manager Holiday Inn Express Cheltenham 33 Dunalley Street, Cheltenham, Gloucestershire, GL50 4AP At Holida...
  • 3/28/2024 12:00:00 AM

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Guest Services Manager
  • Raymond Management Company
  • Joliet, IL
  • ** Guest Services Manager** **Job Category****:** Management **Requisition Number****:** GUEST002431 Showing 1 location ...
  • 3/27/2024 12:00:00 AM

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Guest Services Manager
  • Graduate Princeton
  • Princeton, NJ
  • Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/27/2024 12:00:00 AM

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Guest Services Manager
  • Marriott International
  • Los Angeles, CA
  • Job Description JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that t...
  • 3/26/2024 12:00:00 AM

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Guest Service Manager
  • KJ's Market
  • Johns Island, SC
  • Overview: Ensure consistent and memorable customer experiences through the superior show quality and customer service by...
  • 3/26/2024 12:00:00 AM

New Jersey is bordered on the north and northeast by New York (parts of which are across the Hudson River, Upper New York Bay, the Kill Van Kull, Newark Bay, and the Arthur Kill); on the east by the Atlantic Ocean; on the southwest by Delaware across Delaware Bay; and on the west by Pennsylvania across the Delaware River. New Jersey is often broadly divided into three geographic regions: North Jersey, Central Jersey, and South Jersey. Some New Jersey residents do not consider Central Jersey a region in its own right, but others believe it is a separate geographic and cultural area from the Nor...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager jobs
$32,932 to $51,045

Guest Services Manager in Omaha, NE
To accomplish this goal, you work with the General Manager (GM) to address guest issues when and before they come up.
January 09, 2020
Guest Services Manager in Pittsfield, MA
You’ll connect with our guests regularly by phone, by email, online, and in person, so strong communication skills are essential.
January 11, 2020
Guest Services Manager in El Paso, TX
You will be required to solve any problems that might arise, whether it is booking ski lessons or restaurant tables, taking a guest to the doctors or dealing with travel insurance claims.
February 18, 2020