Guest Services Manager jobs in Manchester, NH

Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Environmental Services Department Manager
  • Healthcare Services Group, Inc.
  • DERRY, NH OTHER
  • Additional Information

    #NOWHIRING

    Overview

    Who We Are

     

    Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have provided essential services to thousands of healthcare communities across the country. As one of America's Most Trustworthy Companies, we have been recognized for treating our customers and employees fairly and pursuing excellence via an ever-evolving and expanding focus on training and the development of team members at every level.

     

    Our Company Purpose & Values

     

    Our Purpose is Fostering Fulfillment In Communities.

     

    Our Values, Integrity, Collaboration, Empowerment, Passion & Perseverance (aka Grit) influence our decisions and the actions that follow in and out of the workplace.

     

    Who You Are

     

    You are driven, ambitious, have a personal calling for serving people, and desire to positively impact your community. You enjoy collaborating with others, aren't afraid to roll up your sleeves, and go beyond to get the job done. You have a passion and desire to deliver the highest customer and resident experience every day.

     

    What We Offer

     

    HCSG offers a comprehensive array of benefits to support our associates and their family’s health and well-being. Our goal is to promote welfare and health and enhance our associates' and their families' overall quality of life.

    • Benefits - FREE Telemedicine and Prescription Discount Program along with an array of medical, dental, vision, and other supplemental health plans. *Availability based on state.
    • Training - We take the development and education of our associates very seriously. Our promotions-from-within philosophy opens the door to a stimulating and robust career with HCSG!
    • Employee Assistance Programs - FREE access for employees and their families for health, financial, and family services to support our employees' welfare and mental and physical health. 
    • Employee Recognition Programs - We strive to recognize employees who live out our Company Purpose and are committed to #GoingBeyond for our Client, Resident, and Employee Communities!
    • Going Beyond Assistance Fund - A 501(c)(3) nonprofit formed by HCSG to serve as a charitable employer-sponsored disaster relief organization to provide emergency, hardship, and disaster assistance, to HCSG employees and their dependents or family members.
    • Paid - Holidays and Vacation for eligible employees.
    • Employee Stock Purchase Plan - Investment opportunity available to all eligible employees after two years of service.
    • Nationwide Opportunities - Transfers are available Nationwide – great for active Military and Family!

     

    Keeping You Safe

     

    • The safety and health of our employees and that of the resident communities that we serve are our Company's most significant priority. 
    • Personal Protective Equipment - All employees will be provided and required to wear appropriate PPE for all functions. 
    • COVID-19 Vaccination - Employees will be required to comply with all policies, as required by State, Local, and/or our Customers.

     

    Why HCSG

     

    At HCSG, you will find an environment that is fulfilling, collaborative, committed, stimulating, and structured to help you succeed in serving our communities. We offer engaging opportunities for every phase of your career. HCSG is committed to providing growth and leadership opportunities to see you succeed!

     

    Position Summary

     

    • Department Manager - Manage and supervise the housekeeping, laundry, and floor care staff; at a single site according to policies and procedures and federal/state requirements. Responsible for performing and leading teams to complete light housekeeper, heavy housekeeper, and laundry aide duties on varying shifts. 
    • Training & Development - Leads staff training, quality control, and in-servicing. Coordinates and ensures the satisfactory and timely completion of project and program work done in the building on varying shifts. Tour the building several times per day to assess work quality using QCIs for documentation purposes.
    • Reporting - Maintain income and expenditures, supplies, personnel, and equipment records. 
    • Communication - Acts as liaison between building occupants or administrators and HCSG staff. Communicates effectively with all directives from managers, building occupants, and administrators to HCSG staff.
    • Safety - Utilize protective gear in all appropriate functions. Responsible for assisting in the training of safe and proper mixing and use of cleaning solutions while adhering to all safety precautions. Reporting equipment/cleaning product needs and or malfunctions to supervisor in a timely fashion. Ensure the established standards, safety, and quality guidelines are met. Follow infection control and universal precautions policies and procedures to ensure that a sanitary environment is achieved at all times. Follow proper reporting, isolation, and handwashing procedures/techniques. Assist in implementing training, quality control procedures, and in-servicing of housekeeping staff. 
    • Punctuality - Consistent attendance and punctual arrival. Timely completion of assigned cleaning area according to schedule. Respond to the paging system in a timely and appropriate manner.
    • Customer Experience - Positively represents HCSG by following instructions, being courteous, and cooperative with supervisors, co-workers, and client staff.
    • Resident Experience - Positive, pleasant, and tactful interactions with residents, staff, and facility guests.

     

    Qualifications

     

    • Demonstrate a positive attitude with the ability to follow oral and written instructions, and perform routine, repetitive tasks daily.
    • After completing all appropriate training, utilize leadership skills to accomplish all responsibilities without supervision and do so without injury to oneself or other individuals.
    • A high school diploma or equivalent is preferred.
    • Two years’ experience in Environmental Services in a healthcare environment and personnel supervision is desired.
    • Must be able to be at work as scheduled and on time.
    • Compliance with COVID-19 Vaccination Policies, as required by State, Local, and/or Customers.
    • Must be able to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, stand, sit, bend and walk for extended periods. 
    • Must be able to perform routine, repetitive tasks continuously.
    • Must be able to work around food and cleaning products.
    • Must live in the service area.

     

    HCSG is proud to be an equal opportunity employer committed to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions, or affiliations, veteran status, or other legally protected classes. HCSG also complies with applicable state and local laws and federal law requirements that govern nondiscrimination in every location where we operate.

     

     

    HCSG is committed to fostering and supporting a vibrant company culture that encourages employees to bring their authentic and best selves to serve our resident and client communities. We believe all employees, regardless of position, age, race, religion, beliefs, socioeconomic background, or gender, should work in an environment where they are safe, respected, and treated fairly, with their viewpoints, thoughts, and ideas encouraged and embraced.

  • 11 Days Ago

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Environmental Services Department Manager
  • Healthcare Services Group, Inc.
  • PETERBOROUGH, NH OTHER
  • Additional Information Looking for an Experinced Housekeeping/EVS Manager Starting Immediatly @22.5/hour #URGENTLYHIRING Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner ...
  • 15 Days Ago

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Environmental Services - Manager in Training
  • Healthcare Services Group, Inc.
  • DERRY, NH OTHER
  • Additional Information #URGENTLYHIRING Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the health...
  • 1 Month Ago

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Environmental Services - Manager in Training
  • Healthcare Services Group, Inc.
  • MANCHESTER, NH OTHER
  • Additional Information #URGENTLYHIRING Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the health...
  • 1 Month Ago

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Environmental Services - Manager in Training
  • Healthcare Services Group, Inc.
  • PETERBOROUGH, NH OTHER
  • Additional Information #NOWHIRING Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare ...
  • Just Posted

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Manager Food Services
  • EasterSeals NH
  • Manchester, NH FULL_TIME
  • We are seeking a Manager of Food Services to join our Farnum team! The individual in this key position will have the following responsibilities: Reporting to the Director of Food Services, oversee all...
  • 23 Days Ago

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0 Guest Services Manager jobs found in Manchester, NH area

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Dave & Buster's - Woburn - Hostess (Host)
  • Dave & Buster's - Woburn
  • Woburn, MA
  • As the Host/Hostess, you are the first impression at Dave & Buster's - Woburn and set the tone for guests' experiences. ...
  • 3/29/2024 12:00:00 AM

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Host / Hostess
  • 99 Restaurants
  • Manchester, NH
  • Job Description We hire team members who are at least 17 years old for Host / Hostess roles only. JOIN OUR TEAM AND MAKE...
  • 3/28/2024 12:00:00 AM

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Human Resources Office Administrator
  • CAMP Systems International, Inc.
  • Merrimack, NH
  • Job Summary We are looking for an Office Administrator to support our Human Resources department. You will act as the fi...
  • 3/27/2024 12:00:00 AM

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Concierge
  • Sunrise Senior Living
  • Burlington, MA
  • Overview "It makes me feel good knowing that we make the residents lives better. We laugh with them, cry with them, sing...
  • 3/27/2024 12:00:00 AM

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Concierge
  • Sunrise Senior Living
  • Leominster, MA
  • Overview "It makes me feel good knowing that we make the residents lives better. We laugh with them, cry with them, sing...
  • 3/27/2024 12:00:00 AM

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Buffalo Wild Wings - Hostess (Host)
  • Buffalo Wild Wings
  • Burlington, MA
  • As the Host/Hostess, you are the first impression at Buffalo Wild Wings-Burlington and set the tone for guests' experien...
  • 3/25/2024 12:00:00 AM

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Concierge
  • Sunrise Senior Living
  • Burlington, MA
  • Overview "It makes me feel good knowing that we make the residents’ lives better. We laugh with them, cry with them, sin...
  • 2/5/2024 12:00:00 AM

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Concierge
  • Sunrise Senior Living
  • Leominster, MA
  • Overview "It makes me feel good knowing that we make the residents’ lives better. We laugh with them, cry with them, sin...
  • 1/27/2024 12:00:00 AM

Manchester is a city in the southern part of the U.S. state of New Hampshire. It is the most populous city in northern New England, an area comprising the states of Maine, New Hampshire, and Vermont. As of the 2010 census the city had a population of 109,565, up slightly to 111,196 in a 2017 estimate. The combined Manchester-Nashua Metropolitan Area had a 2010 population of 400,721. Manchester is, along with Nashua, one of two seats of Hillsborough County, the state's most populous. Manchester lies near the northern end of the Northeast megalopolis and straddles the banks of the Merrimack Rive...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager jobs
$30,691 to $47,572
Manchester, New Hampshire area prices
were up 1.4% from a year ago

Guest Services Manager in Fort Smith, AR
With an exceptional answer based upon my years of experience with exceeding guest expectations.
December 01, 2019
Guest Services Manager in Charlotte, NC
The individual in this position is responsible for hiring, training, motivating, scheduling and directing the guest services staff members to ensure the highest level of customer service for all events at the US Airways Center.
January 28, 2020
Guest Services Manager in Saginaw, MI
We do highly value our team’s commitment to our standards of service and appreciate all that they do – personalised feedback from our guests always serves as the highest form of recognition for their individual and team efforts.
January 21, 2020