Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Guest Services Manager - Giants Ridge
JOB SUMMARY
The Guest Services Manager assists the Director of Mountain Sports and Director of Golf with providing leadership and supervision to the guest services team (GST). This position is responsible for ensuring that each guest’s experience is exceptional as they book and redeem their trip to Giants Ridge. The guest services team makes the first guest impression, and is responsible for providing a high level of customer service. The Guest Services Manager will empower their team to meet high standards.
ESSENTIAL FUNCTIONS
SKILLS AND KNOWEDGE REQUIREMENTS INCLUDE
PHYSICAL AND MENTAL REQUIREMENTS
EQUIPMENT USED
Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.