Guest Services Manager jobs in Maryland
Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Guest Services Manager jobs
Relief Chef Manager- Office of Naval Intelligence
- Guest Services Inc
-
Suitland, MD
FULL_TIME
-
GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM!
Relief Chef Manager, $50,000 /year
Office of Naval Intelligence, managed by Guest Services, is now hiring a Relief Chef Manager.
Candidates must be available to work Monday-Friday with no weekends or holidays included.
Pay Ranges: $50,000-60,000/year.
Candidates must be a US Citizen and be able to pass a government background check.
Guest Services, Inc. offers amazing benefits such as medical, dental, vision, a 401K savings plan, paid time off, employee discounts at recreational and lodging facilities nationwide, and more!
Apply today to join our All Star Team!
JOB SUMMARY
The Relief Manager takes the lead of the operation in absence of the General Manager to cultivate a team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level. The Relief Manager is responsible for all aspects of unit operations and floor management, including food, beverage, equipment, and property to facilitate the fulfillment of financial goals and company initiatives.
ESSENTIAL FUNCTIONS
- Assume full responsibility for the unit in absence of the General Manager.
- Respond to customer service interactions in a professional and timely manner and troubleshoot any problems- achieving positive resolutions.
- Schedule staffing levels and management coverage appropriately to meet the needs of the business and maximize the customer experience.
- Maintain and ensure safe facility environment. Ensure compliance with all applicable occupational, health, and safety regulations and laws.
- Maintain accounting records, daily reporting requirement, and cash control.
- Promote good employee morale. Leads and influences staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
- Maintain awareness of safety issues, and report them immediately to your manager.
- High School Diploma/G.E.D. equivalent required; Associate's degree in business management or related field preferred.
- Computer proficiency with the ability to utilize MS Word, Excel, and Outlook required.
- Strong customer service abilities; actively looks for ways to assist customers and coworkers.
- Ability to interact and communicate well with the client.
- Ability to problem solve.
- Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
- Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
- Ability to stand for the entire work day.
- Climbing steps regularly.
- Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
- Reading and writing work-related documents in English.
- Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
- Constantly communicates and receives verbal communication with other employees in fast-paced kitchen.
- Physical presence at the job site is essential to perform job duties.
- Knowledge of Commercial Kitchen Machinery, Appliances, Tools, Cash Registers/POS systems, and Utensils.
- Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. - 21 Days Ago
Asst Manager, Food Service - Office of Naval Intelligence
- Guest Services, Inc.
-
Suitland, MD
FULL_TIME
- Assistant Manager, Food Service - $55,000 /year Office of Naval Intelligence, managed by Guest Services, is now hiring a Food Service Assistant Manager. Kitchen experience is required. Candidates must...
- 1 Month Ago
Weekend cashier
- Guest Services
-
Glen Burnie, MD
FULL_TIME
- GREAT PEOPLE GREAT BENEFITS JOIN OUR ALL-STAR TEAM!Cashier - Monday-Friday, No Weekends! - $14.00 / hourExperienced cashier needed with opening and closing experience . Monday- Friday 5 : 30am- 2 : 00...
- 1 Month Ago
Guest Services Manager
- ZEALANDIA HOLDING COMPANY
-
Ocean, MD
OTHER
- Job Details Job Location: Coconut Malorie Resort - Ocean City, MD Position Type: Full Time Salary Range: Undisclosed DescriptionA role in Guest Services is a great way to get started with LHR. In this...
- 19 Days Ago
Chef - Office of Naval Intelligence
- Guest Services, Inc.
-
Suitland, MD
FULL_TIME
- Chef- $55,000 /year Office of Naval Intelligence, managed by Guest Services, is now hiring a Chef Manager . Candidates must be available to work Monday-Friday with no weekends or holidays included. Pa...
- 10 Days Ago
Food Prep/Server - Monday to Friday, No Weekends
- Guest Services, Inc.
-
Suitland, MD
FULL_TIME
- Food Prep/Server - $16.20/hour Guest Services is now hiring a Food Prep/Server for our business dining client in Suitland, MD. Pay: $16.20/hour Schedule: Full-time, Monday through Friday, No Weekends!...
- 1 Month Ago
Guest Services Manager jobs at Popular Companies
Guest Service Manager
- Troon International
-
Mesa, AZ
- ** Guest Service Manager** **Job Category****:** Golf **Requisition Number****:** GUEST001230 Showing 1 location **Job D...
- 4/19/2024 12:00:00 AM
Guest Service Manager
- Venicesuites
-
San Diego, CA
- ** Guest Service Manager** **Job Category****:** Hotel Management and Administration **Requisition Number****:** GUEST00...
- 4/19/2024 12:00:00 AM
Guest Services Manager
- Net2source Inc.
-
Mukilteo, WA
- Hi, Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific ...
- 4/19/2024 12:00:00 AM
Guest Services Manager
- Omniaclassifieds
-
- **Guest Services Manager** **Send message** We delight our customers by meeting their needs or exceeding their expectati...
- 4/19/2024 12:00:00 AM
Guest Service Manager
- Mission Oak Grill
-
Newburyport, MA
- Leadership The Guest Service Manager focuses on eliminating “Anonymous” service through making connections with guests a...
- 4/18/2024 12:00:00 AM
Guest Services Manager
- Oliver Companies, Inc.
-
- Join our growing team! Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has ...
- 4/18/2024 12:00:00 AM
Guest Services Manager
- Raymond Management Company
-
Skokie, IL
- ** Guest Services Manager** **Job Category****:** Management **Requisition Number****:** GUEST01863 Showing 1 location *...
- 4/17/2024 12:00:00 AM
Guest Services Manager
- Collinsvilleil
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- * Parks and Recreation * Collinsville, IL, USA * $16.00 per hour * Hourly * Seasonal *There are no benefits associated w...
- 4/16/2024 12:00:00 AM
About Maryland
Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary.
Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager jobs
$30,901 to $47,898
Most Popular Cities in Maryland for Guest Services Manager Jobs
What does a Guest Services Manager do?
Guest Services Manager in Omaha, NE
To accomplish this goal, you work with the General Manager (GM) to address guest issues when and before they come up.
January 09, 2020
Guest Services Manager in Pittsfield, MA
You’ll connect with our guests regularly by phone, by email, online, and in person, so strong communication skills are essential.
January 11, 2020
Guest Services Manager in El Paso, TX
You will be required to solve any problems that might arise, whether it is booking ski lessons or restaurant tables, taking a guest to the doctors or dealing with travel insurance claims.
February 18, 2020