Guest Services Manager jobs in Indiana

Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Guest Services Manager
  • C0010 Franciscan Health Crown Point
  • Crown Point, IN FULL_TIME
  • Franciscan Health Crown Point 12750 Saint Francis Drive Crown Point, Indiana 46307 WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU WILL DO Manager Guest Services, Communications, Switchboard, and other guest service-related positions. Manage communication and integration efforts for exceptional service standards, ensuring consistent practice in all aspects of service. Manage the process for providing interpreters to limited English speaking and hearing impaired patients to ensure compliance with Franciscan Alliance policies. Monitor staff activities for compliance related to Patient Rights and Grievances. Supervise direct reports and manages the performance of individuals through ongoing coaching, feedback, and development to motivate, engage and drive a high performing team. Gather, analyze and reports to evaluate and improve services. Meet and interact with management, clinical staff and others for optimal service. Lead the team to create, build and implement efficient operational processes and knowledge documentation and the development of coworkers and guests for transactions, processes and policies. QUALIFICATIONS Bachelor’s degree - Required 3 to 4 years’ experience in Leadership - Required 5 years’ experience in customer service - Preferred TRAVEL IS REQUIRED: Never or Rarely EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity.
  • 19 Days Ago

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District Manager
  • District Manager
  • Elkhart, IN FULL_TIME
  • Description Using your past leadership experience, you will: Grow a portfolio of successful businesses: Develop district-level strategies to achieve each restaurant’s financial, operational and custom...
  • 11 Days Ago

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Guest Relations
  • Trilogy Health Services
  • Avon, IN FULL_TIME
  • What You Can Expect:When asked to describe yourself, do you think authentic style, warm and friendly? Are you motivated and looking for a lucrative career in sales? Do you like helping people find exc...
  • 1 Month Ago

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Guest Services Agent
  • Schulte Hospitality Group
  • Chesterton, IN FULL_TIME
  • Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to...
  • 21 Days Ago

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Guest Services Agent
  • SCHULTE COMPANIES
  • Chesterton, IN FULL_TIME
  • Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to...
  • 21 Days Ago

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Guest Services Representative
  • SCHULTE COMPANIES
  • Kokomo, IN PART_TIME
  • Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to...
  • 23 Days Ago

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Guest Service Manager>
  • The Fresh Market
  • Charlotte, NC
  • The Fresh Market - 4207 Providence Rd [Department Supervisor] As a Guest Service Manager at The Fresh Market, you'll: Ma...
  • 3/28/2024 12:00:00 AM

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Guest Services Manager
  • Raymond Management Company
  • Joliet, IL
  • ** Guest Services Manager** **Job Category****:** Management **Requisition Number****:** GUEST002431 Showing 1 location ...
  • 3/27/2024 12:00:00 AM

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Guest Services Manager
  • Graduate Princeton
  • Princeton, NJ
  • Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/27/2024 12:00:00 AM

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Guest Services Manager
  • Marriott International
  • Los Angeles, CA
  • Job Description JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that t...
  • 3/26/2024 12:00:00 AM

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Guest Service Manager
  • KJ's Market
  • Johns Island, SC
  • Overview: Ensure consistent and memorable customer experiences through the superior show quality and customer service by...
  • 3/26/2024 12:00:00 AM

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Guest Service Manager
  • Holiday Inn Express & Suites Richburg
  • Richburg, SC
  • Guest Service Manager Guest Experience Ensure your front office team delivers a great service, professional attention an...
  • 3/25/2024 12:00:00 AM

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Guest Service Manager
  • The Fresh Market Inc
  • Glen Mills, PA
  • The Fresh Market & You:: Our mission is to make everyday eating extraordinary for our guests, and we are looking for a n...
  • 3/25/2024 12:00:00 AM

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Guest Services Manager
  • James NoMad NYC
  • New York, NY
  • Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/24/2024 12:00:00 AM

Indiana /ˌɪndiˈænə/ (listen) is a U.S. state located in the Midwestern and Great Lakes regions of North America. Indiana is the 38th largest by area and the 17th most populous of the 50 United States. Its capital and largest city is Indianapolis. Indiana was admitted to the United States as the 19th U.S. state on December 11, 1816. Indiana borders Lake Michigan to the northwest, Michigan to the north, Ohio to the east, Kentucky to the south and southeast, and Illinois to the west. Before becoming a territory, various indigenous peoples and Native Americans inhabited Indiana for thousands of ye...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager jobs
$29,172 to $45,217

Guest Services Manager in Omaha, NE
To accomplish this goal, you work with the General Manager (GM) to address guest issues when and before they come up.
January 09, 2020
Guest Services Manager in Pittsfield, MA
You’ll connect with our guests regularly by phone, by email, online, and in person, so strong communication skills are essential.
January 11, 2020
Guest Services Manager in El Paso, TX
You will be required to solve any problems that might arise, whether it is booking ski lessons or restaurant tables, taking a guest to the doctors or dealing with travel insurance claims.
February 18, 2020