Guest Services Manager jobs in Iowa

Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Patient Escort - Guest Services
  • Guest Services - Jobs@UIOWA Careers
  • Iowa, IA FULL_TIME
  • University of Iowa Hospitals and Clinics department of Guest Services is seeking a 100% Patient Escort. This position will be full-time 100% with a schedule of Monday-Friday, around 8:00am-4:30pm. Additional hours may be needed.   

    Job Duties:

    • In accordance with Service Excellence and departmental guidelines, the primary duties of this position include
       transporting and assisting UIHC ambulatory and non-ambulatory patients and guests to and from clinics, inpatient units
       and procedure areas via wheelchair, patient bed, patient stretcher, or moving them to their destination.
    • Deliver wheelchairs to assigned areas.
    • Demonstrate superior customer service by proactively welcoming all patients and visitors according to appropriate standards.
    • Assist patients and guests with questions and way finding needs.
    • On occasion, drive a motorized transportation cart, perform guest services dispatch duties, deliver moveable medical
       equipment throughout the hospital, clean and store equipment, drive late evening shuttle, drive valet vehicles when
       needed, and perform other duties as assigned.
    • Partners with and assists others to promote an environment of teamwork and achievement of common goals and embraces his/her role as care partner in the successful delivery of customer service.
    • Provide service recovery and defuse conflict when necessary.
    • Collaborate with Safety & Security and unit staff to maintain screening and safety goals.
    • Proactively interact with patients and visitors in UIHC waiting areas; assist patients and visitors as needed and appropriate.
    • Assist patients with options for the safe storage of their belongings.
    • Reports concerns, comments, and suggestions from patient population regarding services provided.
    • Helps keep reception area uncluttered. Notifies appropriate personnel regarding housekeeping needs, facility-related repair and safety issues.
    • May be asked to transport patients and/or equipment in accordance with hospital policies.
    • Comply with all patient confidentiality and hospital policies.

    Additional Info: This position has a blood-borne pathogen exposure risk. Must be able to regularly move heavy weight of 100 lbs, and occasionally in excess of 250 lbs via wheelchair or bed. Must be able to remain in a stationary position and move for extended periods of time. Must be able to work in inclement weather. Must be able to move for long periods of time.

    Minimum Eligibility Requirements:

    • Ability to read, write and follow instructions

    Special Qualifications:

    • Driver's license and ability to meet UI Fleet Safety Driving Record Review Standards

    Desired Qualification:

    • Excellent customer service skills; experience working with the general public in a service environment.

    • Excellent interpersonal communication skills; experience working with internal and external customers.

    • Ability to use a mobile phone and other electronic devices.

    • Ability to understand basic floor plan of UIHC.

    • Basic computer skills.

    • Ability to safely drive all types of vehicles.

    • Ability to exceed customer expectations.

    • Ability to move across long distances and remain in a stationary position for extended periods of time.

    • Ability to perform duties indoors and outdoors

    Application Process: Please attach a resume (under submission relevant materials) as part of the application process. Job openings are posted for a minimum of 10 calendar days. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. Please contact Joseph Beebe at joseph-beebe@uiowa.edu with any questions.

    Additional Information
    Compensation
    Contact Information
  • 8 Days Ago

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Guest Services Manager
  • Pizza Ranch
  • Burlington, IA FULL_TIME
  • Who We Are Pizza Ranch, a fast casual restaurant chain based in Orange City, Iowa, has grown from a single location in 1981 to over 200 locations in 14 states. Consistent growth has been a Pizza Ranch...
  • 20 Days Ago

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Guest Services Manager
  • Pizza Ranch - Fort Dodge
  • Fort Dodge, IA FULL_TIME
  • Job details$13 - $15 an hour Tips Job type: Full-time night and weekendsBenefitsPulled from the full job description401(k)Dental insuranceHealth insurancePaid time offVision insurance Introduction: We...
  • 24 Days Ago

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Guest Services Manager
  • Pizza Ranch
  • Eldora, IA FULL_TIME
  • Who We Are Pizza Ranch, a fast casual restaurant chain based in Orange City, Iowa, has grown from a single location in 1981 to over 200 locations in 14 states. Consistent growth has been a Pizza Ranch...
  • Just Posted

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Guest Services Manager
  • Pizza Ranch
  • Marshalltown, IA FULL_TIME
  • Who We Are Pizza Ranch, a fast casual restaurant chain based in Orange City, Iowa, has grown from a single location in 1981 to over 200 locations in 14 states. Consistent growth has been a Pizza Ranch...
  • Just Posted

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Guest Services Manager
  • Pizza Ranch
  • Ackley, IA FULL_TIME
  • Who We Are Pizza Ranch, a fast casual restaurant chain based in Orange City, Iowa, has grown from a single location in 1981 to over 200 locations in 14 states. Consistent growth has been a Pizza Ranch...
  • Just Posted

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Guest Services Manager
  • Vacasa LLC
  • Gulf Shores, AL
  • **Guest Services Manager** at Vacasa Gulf Shores, AL **Why Vacasa** We started with just one home and an idea: to bring ...
  • 3/29/2024 12:00:00 AM

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Guest Services Manager
  • James NoMad NYC
  • New York, NY
  • Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/29/2024 12:00:00 AM

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Guest Services Manager
  • Kimpton Hotel
  • New York, NY
  • Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. O...
  • 3/29/2024 12:00:00 AM

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Guest Service Manager
  • Rbhmanagement
  • Guest Service Manager Holiday Inn Express Cheltenham 33 Dunalley Street, Cheltenham, Gloucestershire, GL50 4AP At Holida...
  • 3/28/2024 12:00:00 AM

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Guest Services Manager
  • Raymond Management Company
  • Joliet, IL
  • ** Guest Services Manager** **Job Category****:** Management **Requisition Number****:** GUEST002431 Showing 1 location ...
  • 3/27/2024 12:00:00 AM

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Guest Services Manager
  • Graduate Princeton
  • Princeton, NJ
  • Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/27/2024 12:00:00 AM

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Guest Services Manager
  • Marriott International
  • Los Angeles, CA
  • Job Description JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that t...
  • 3/26/2024 12:00:00 AM

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Guest Service Manager
  • KJ's Market
  • Johns Island, SC
  • Overview: Ensure consistent and memorable customer experiences through the superior show quality and customer service by...
  • 3/26/2024 12:00:00 AM

Iowa (/ˈaɪəwə/ (listen)) is a state in the Midwestern United States, bordered by the Mississippi River to the east and the Missouri River and Big Sioux River to the west. It is bordered by six states; Wisconsin to the northeast, Illinois to the east, Missouri to the south, Nebraska to the west, South Dakota to the northwest and Minnesota to the north. In colonial times, Iowa was a part of French Louisiana and Spanish Louisiana; its state flag is patterned after the flag of France. After the Louisiana Purchase, people laid the foundation for an agriculture-based economy in the heart of the Corn...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager jobs
$28,627 to $44,373

Guest Services Manager in Omaha, NE
To accomplish this goal, you work with the General Manager (GM) to address guest issues when and before they come up.
January 09, 2020
Guest Services Manager in Pittsfield, MA
You’ll connect with our guests regularly by phone, by email, online, and in person, so strong communication skills are essential.
January 11, 2020
Guest Services Manager in El Paso, TX
You will be required to solve any problems that might arise, whether it is booking ski lessons or restaurant tables, taking a guest to the doctors or dealing with travel insurance claims.
February 18, 2020